Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more
Company replied
Item recived as described, quick delivery with tracking provided. I was also able to reserve another item using lay service where I could pay a deposit and pay off for item so do not miss out on it. V... See more
Company replied
Received the gold chain. Very pleased with it. Had a problem with DPD driver saying he was unable to find my address on first delivery date ? Spoke to Marina, she was very helpful and arranged re-deli... See more
Company replied
Company details
About William May Jewellers
Written by the company
For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.
Why Buy Pre-Owned Jewellery
Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.
Want Vintage Jewellery?
Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street.
Finance Options Available
Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free.
Have you found the perfect ring, but it’s just not the perfect size for you?
Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.
Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.
Written by the company
FREE Delivery*
FREE Express Delivery On Orders Over £250
Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands
Contact info
192 Rochdale Road, M407RA, Manchester, United Kingdom
- 0161 205 3575
- enquiry@william-may.co.uk
- www.william-may.co.uk
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from William May Jewellers
Hi Christina,
Thank you so much for your wonderful feedback!
We are so thrilled to hear you were pleased with your experience in shopping with us.
We aim to make our customers shopping experience as seamless and efficient as possible and your positive feedback really validates our efforts!
If you ever need any assistance or have any questions, please don't hesitate to reach out.
-William May Jewellers.
Received the gold chain
Received the gold chain. Very pleased with it. Had a problem with DPD driver saying he was unable to find my address on first delivery date ? Spoke to Marina, she was very helpful and arranged re-delivery for the next day.
21 July 2026
Reply from William May Jewellers
Hi Andrew,
Thank you for your lovely 5 star review!
Am very happy that I was able to assist you with rearranging your re-delivery, it was a pleasure to speak with you on our call.
Providing exceptional service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations. Your satisfaction is our motivation!
If you ever need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Reply from William May Jewellers
Hi Neil,
Thank you for your 5 star!
We are thrilled to hear that you were happy with our service.
Providing exceptional service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations.
Your satisfaction is our motivation! If you ever need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Beautiful bracelet, happy customer!
Beautiful bracelet, just as described. Well priced, fast delivery. Very happy with my purchase.
20 July 2026
Reply from William May Jewellers
Thank you for your immaculate 5 star review!
We're absolutely delighted with your glowing recommendation. it's our goal to provide an exceptional shopping experience.
Your feedback means the world to us, and we look forward to serving you again in the future! If there's anything else we can do to enhance your experience with us or if you have any suggestions for improvement, please don't hesitate to reach out. Your input is invaluable to us.
-William May Jewellers.
Very reasonable prices
Very reasonable prices. Good value for the money
Very satisfied with my purchase.
15 July 2026
Reply from William May Jewellers
Hi Paula,
Thank you for your 5 star review!
It is our ultimate goal to provide top quality jewellery at great value and to hear you are so pleased is so heartwarming.
Your continued support and patronage inspire us to continually raise the bar and ensure that every interaction with us is nothing short of exceptional.
If there's anything else we can do to enhance your experience with us or if you have any suggestions for improvement, please don't hesitate to reach out. Your input is invaluable to us!
-William May Jewellers.
Excellent service with quality products…
Excellent service with quality products & quick delivery. Thank you, William May Jewellers.
20 July 2026
Reply from William May Jewellers
Hi Vanda,
Thank you for your thoughtful 5 star review!
It is wonderful to know that you are so pleased with your item and that it arrived promptly. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Always buy the jewellery from them…
Always buy the jewellery from them service great they tell you exactly what your getting and prices are good
20 July 2026
Reply from William May Jewellers
Hi Chris,
Many thanks for taking the time to leave us such a fantastic 5 star review!
We're thrilled to hear that you find our service useful and easy to use. Our team is always here to assist you whenever you need help, and it's wonderful to know that our efforts are making a difference.
If you have any further suggestions or need any assistance, please don't hesitate to reach out. We're here to help!
-William May Jewellers.
Best jewelers I've ever used.
Purchased a gold belcher chain from William May on 23/07/26 and it promptly arrived on the 24/07/26 via DPD, I am so impressed with my purchase it's exactly as described and in pristine condition, and the speed at which it was dispatched and delivered was also very impressive.
This is the second time I have purchased from William May and i will definitely be buying from them again in the future, so my advice to anyone looking to purchase any type of jewellery is to buy from this company, you won't be disappointed.
24 July 2026
Unprompted review
Reply from William May Jewellers
Hi Alan,
Thank you for your superb 5 star review!
We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the
world to us.
We are so thrilled to hear you were pleased with your experience in shopping with us. We aim to make our customers shopping experience as seamless and efficient as possible and your positive
feedback really validates our efforts!
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
-William May Jewellers.
Reply from William May Jewellers
Hi Ms Goddard,
Thank you for your kind 5 star review!
We are thrilled to hear that you were happy with our service.
Providing exceptional service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations. Your satisfaction is our motivation! If you ever need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Excellent customer service
Excellent customer service!
Required a repair to my ring was was carried out quickly and professionally and a great price!
Thank you!
13 July 2026
Reply from William May Jewellers
Hi Laura,
Thank you for your wonderful 5 star review!
We're thrilled you found your experience with our customer service team so pleasant, we pride ourselves on ensuring all of our customers are well cared for even after their purchases are completed.
Your kind words inspire us to continue to strive for excellence. We hope to see more order from you in the near future and if there is ever anything we can do to enhance your shopping experience with us please don't hesitate to let us know.
-William may Jewellers.
Jewellers I’ve been looking for.
Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choices are endless, loads of styles all fantastic value for money and superb quality.
This will be my first of many purchases, my list is endless!! Earrings next, necklaces and bracelets. So pleased I’ve found such an amazing jewellers.
16 July 2026
Reply from William May Jewellers
Hi Margaret,
We are delighted to receive your wonderful review!
It is so fantastic to know that we have been consistently able to exceed your expectations. We pride ourselves on our responsive and helpful staff, and we're glad they could assist you promptly.
Your kind words inspire us to continually raise the bar and ensure that every interaction with us is nothing short of exceptional! If there's ever anything we can do to enhance your experience further or if you have any suggestions for how we can serve you even better, please don't hesitate to let us know.
-William May Jewellers.
Brilliant company to buy from
Brilliant company to buy from. Reliable and on the ball. Extremely satisfied with my purchases
17 July 2026
Reply from William May Jewellers
Hi Joanna,
Thank you so much for your wonderful feedback!
We are so thrilled to hear you were pleased with your experience in shopping with us. We aim to make our customers shopping experience as seamless and efficient as possible and your positive feedback really validates our efforts!
If you ever need any assistance or have any questions, please don't hesitate to reach out.
-William May Jewellers.
Excellent
Prompt delivery, good price. Unfortunately I had to return the item as my wife said it was not her! Telephoned to discuss return procedure, very helpful, no hassle. Excellent all round.
17 July 2026
Reply from William May Jewellers
Hi Bruno,
Thank you for leaving your review!
We're sorry to hear that the earrings were not to your wife's taste. Our online team is always on hand to help you search for the perfect gift for your loved one.
If you ever need any assistance, please don't hesitate to reach out.
-William May jewellers.
Ring
I bought a ring it ended up been the wrong size also ended up with a crack in it i got a reply the same day after emailing them they got me to send it back fixed the crack and also altered the size for me couldnt be more helpful
17 July 2026
Reply from William May Jewellers
Hi Kirsty,
Thank you for your glowing 5 star review!
We are so thrilled to hear you are so pleased with our service, we always aim to provide great value to our customers, and to hear you are so pleased with your ring really validates our efforts! Your satisfaction is our ultimate goal.
If there's ever anything we can do to enhance your experience further or if you have any suggestions for how we can serve you even better, please don't hesitate to
let us know!
-William May Jewellers.
Just a great company to use
Just a great company to use.
Quick effective efficient and returns so easy.
Definitely recommend.
15 July 2026
Reply from William May Jewellers
Hi Joanne,
Thank you for you amazing 5 star review!
Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers.
Knowing that our jewellery has brought you joy and satisfaction means the world to us.
Your recommendation means the world to us and your kind words inspire us to continue striving for excellence in everything we do. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!
-William May Jewellers.
Reply from William May Jewellers
Hi John,
We greatly appreciate your positive 5 star review!
We are so thrilled to hear you were pleased with your experience in shopping with us.
We aim to make our customers shopping experience as seamless and efficient as possible and your positive feedback really validates our efforts!
If you ever need any assistance or have any questions, please don't hesitate to reach out.
-William May Jewellers.
Great products and excellent customer…
Great products and excellent customer service. Return was quick and easy.
10 July 2026
Reply from William May Jewellers
Hi JH,
Thank you so much for taking the time to share your wonderful
feedback with us!
We are thrilled to hear that you were happy with our service. Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers. Knowing that our jewellery has brought you joy and satisfaction means the world to us.
Your feedback is invaluable to us as we strive for continuous improvement.
-William May Jewellers.
I am very happy with my ring and…
I am very happy with my ring and certificate. A great service!
13 July 2026
Reply from William May Jewellers
Hi Clare,
Thank you for your Shinning 5 star review!
We always aim to go above and beyond for all of our customers, We are so thrilled to hear you were pleased with your experience in shopping with us and it's fantastic to know that you feel our efforts reflect that.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!
-William May Jewellers
Reply from William May Jewellers
Hi Janet,
Thank you so much for taking the time to share your wonderful feedback with us!
We are thrilled to hear that you were happy with our service as well as your new ring.
If you ever need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Reply from William May Jewellers
Hi David,
Thank you for your kind words!
We are so thrilled to hear you are so pleased with your new chain and that it arrived so promptly. Knowing that our jewellery has brought you joy means the world to us. Your support and kind words inspire us to continue striving for excellence in everything we do.
If there's ever anything we can do to enhance your experience further or if you have any suggestions for how we can serve you even better, please don't hesitate to let us know!
-William May Jewellers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.