Wiggle.se Reviews 2,151

TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

Unfortunately, a great experience turned bad quickly. I ordered a bike I’d had my eyes for several weeks, once it got in stock on the website. After about two weeks, I was informed that my order had b... See more

Company replied

Rated 1 out of 5 stars

Order stuck in delivery, a month overdue to expected delivery (which was a long one, due to brexit or budget cutbacks). Still not delivered. Been in contact with customer service, first time when th... See more

Rated 4 out of 5 stars

We bought two Lumie alarm clocks from Wiggle. Great service and fast delivery but they did not mention that the plugs were UK plugs so we had to rush out to buy adapters before gifting them

Rated 4 out of 5 stars

Great producs to a good price. But the delivery took way to long time. Don't know if it's due to Brexit and the new custom regulations but before Brexit the delivery was super swift. That's not the ca... See more

Company details

  1. Bicycle Store
  2. Activewear Store

About Wiggle.se

Written by the company

Du kan ställa frågor till vår kundtjänst som du når via kontaktformuläret som du hittar på den här sidan: http://www.wiggle.se/ContactUsForm

Vår kundtjänst är redo att hjälpa till med allehanda frågor både vardag och helg. Vi satsar på att återkomma till alla våra kunder inom 12-24 timmar.

Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3TU, Portsmouth, United Kingdom

  • www.wiggle.se

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

takes responsability

Order a bike and some other stuff and had some delivery issues. The bike arrived right away but had to wait for the rest. Sent quite a few emails and got the equal amount of answers. Problem solved after a few weeks.

11 September 2014
Unprompted review
Rated 3 out of 5 stars

1st Package disappeared, quick replacement though.

Ordered a Flite saddle. Shipper lost the package. Tracking # only works in UK (shipment was to Sweden). Contacted Wiggle customer support via E-mail, and they sent a new saddle free of charge, after 2 days of trying to trace, so all's well that ends well.

5 September 2014
Unprompted review
Wiggle.se logo

Reply from Wiggle.se

Vad tråkigt att din leverans inte gick helt smärtfritt. Numera erbjuder Wiggle spårning för alla ordrar med ett värde över 420 kr, vilket vi hoppas ska kunna eliminera risken för att sådant här händer i framtiden. Vi är glada att höra att du trots allt fick den hjälp du behövde i ärendet och uppmanar alla våra kunder att höra av sig till oss om de upplever någon typ av problem.

Rated 5 out of 5 stars

Perfect company

I have made a lot of orders and there has been no problem at al. I really recemend that you shop from this company!
Stefan from Sweden

4 September 2014
Unprompted review
Rated 5 out of 5 stars

Fast and efficient,at a low cost

Wiggle never fails to deliver quickly, no matter if you place the order during the weekend or not. I've never had any issues with an order from Wiggle, yet, so can't comment on how well the return policies work.

21 August 2014
Unprompted review
Rated 1 out of 5 stars

Bad delivery service

Bought over the day delivery, but got it three days after. Wiggle use DHL and they outsourced to someone else. Lots of extra calls and no help from Wiggle.

12 July 2014
Unprompted review
Wiggle.se logo

Reply from Wiggle.se

Vi beklagar att du inte fick ditt paket som planerat. Du la din beställning efter kl 16.00 den 23 juni, vilket betyder att det var försent att få paketet levererat nästa dag. Detta står i kassan innan du går vidare till betalning. Dina varor skickades ifrån oss den 24 juni och DHL försökte leverera paketet 25 juni utan framgång. Vår kundtjänst kontaktade dig med denna information den 26 juni tillsammans med spårningsnummer och kontaktuppgifter till DHL. Vi ber om ursäkt om du upplevt att du har fått dålig service och vi ber dig mejla oss om du har några andra frågor eller funderingar.

Rated 5 out of 5 stars

My number 1 port of call

Wiggle used to be my back-up site for all things running/triathlon, but in the last 12 months it has surpassed my previous favourite place to shop and become my number one port of call.

The site is well stocked and easy to navigate, the prices are competitive, size choices are varied.

The customer loyalty scheme gives you great incentive, as does the occasional special offer which allows you to buy your gear with some fairly significant reductions.

Email alerts are also a welcome feature when waiting for items to come back in stock.

Free delivery to Sweden for purchases over 500kr (around £50), more impressive is the speed of the delivery, I don't think I have ever waited more than 8 days for my goods to arrive.

The only feature I have not tried yet, is the Returns process, thankfully I have been rather structured in choosing the right sizes for myself.

As long as Wiggle keeps doing what they are doing, I will happily spend my money here.

6 February 2014
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

Easy to order and pay plus the fact that it´s shipped according to YOUR needs; you can pay a bit more and receive it faster but even if you don't then it´s at your house within a working week.

24 January 2014
Unprompted review
Rated 5 out of 5 stars

Easy and fast delivery!

What you should expect from every online dealer. Good price, fast delivery, no problems! Many other could learn from Wiggle. Thanks!

21 January 2014
Unprompted review
Rated 4 out of 5 stars

Great website, great products!

I'm really satisfied with the website, and the product range is great, so are the prices! I didn't choose the trackable delivery because I thought it was too expensive. I got to wait for a while but it was totally worth it! I think it would be great to be able to track all orders though.

13 January 2014
Unprompted review
Rated 5 out of 5 stars

Nice shoes

No complaints about the buy from Wiggle:
Good price
Fast delivery
Nice shoes!

28 December 2013
Unprompted review
Rated 5 out of 5 stars

perfekt

Everything was great. Prices are great and even the shipment was flawlwess, packaging was great so the goods arrived in perfekt condition within a couple of days to sweden. Will shop from wiggle again in the future.

27 December 2013
Unprompted review

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