Wickes - Wisbech Reviews 

132
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TrustScore 5 out of 5

4.8

Sandown Road, Wisbech Cambridgeshire, PE14 0SL, GB

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Rated 5 out of 5 stars

A huge thankyou to Ash at Wicks who very kindly donated some paint to Kinderley Community Primary School to decorate our newly extended Reception classroom. It looks wonderful and the children love t... See more

Company replied

Rated 5 out of 5 stars

Served by Oscar today! Helped with an odd and awkward and time consuming request, had no grumbles with helping, just cracked on and got me sorted! Thank you

Company replied

Rated 5 out of 5 stars

Went in looking for wall plugs for a project, Clive was very helpful and talked me through the different options available and what would be the most suitable. Everyone was very friendly especially Ha... See more

Company replied

Rated 5 out of 5 stars

First review of Wickes, Wisbech. Have shopped here several times before, always finding what I needed. Today I purchased 15 packs of wall tiles for an ensuite project,along with other building materia... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Wisbech

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Sandown Road, Wisbech, Cambridgeshire, PE14 0SL, United Kingdom

  • +441945819415

4.8

Excellent

TrustScore 5 out of 5

132 reviews

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4.8

All reviews

(132)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

the designer Shane Read was totally brilliant, so helpful nothing was too much trouble even coming into the branch at the crack of dawn to see us to fit in with our timetable.

25 September 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi, Lin. Thank you for taking the time to share your review with us. I'm delighted to see that, Shane, was brilliant during your design process. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Jamie helped me with finding the right…

Jamie helped me with finding the right person to advise me on the correct paint required. This lady was extremely knowledgeable and was a pleasure to deal with, as was Jamie.
Paint Shopping! A chore that turned out with me smiling for the rest of the day, I will be looking forward to going again!

19 September 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jamie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen design at Wickes Wisbech

Kitchen design at Wickes Wisbech. Service and attention to detail provided by James Pintilie was second to none, absolutely amazing. Certainly knows his stuff. Would recommend James without hesitation.

13 September 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with James in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Paint brush roller

Visited this branch a week ago and was assisted by Clive who was very polite and helpful in helping me find the product I needed. Excellent customer service provided and a smile to accompany it. Thank you Clive!

4 September 2025
Unprompted review
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Reply from Wickes - Wisbech

Hey Louise, thanks for your amazing feedback, and I'm glad that Clive was super helpful throughout your visit to our Wisbech store! - Dylan

Rated 5 out of 5 stars

Thank you Jaime

I was served by A lovely lady called Jaime who was super helpful and friendly.

5 September 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi, Kelly. Thank you for taking the time to share your experience with us. I'm really pleased to see that, Jaime, was helpful and friendly. - Scott H

Rated 5 out of 5 stars

Served By Jayne

Always excellent service. Friendly, helpful and a pleasure to shop in the wisbech store. Jayne serves me quite regularly and always has a smile on her face. Couldn't ask for a better experience.

4 September 2025
Unprompted review
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Reply from Wickes - Wisbech

We appreciate you taking the time to leave us this feedback. We're happy to hear that our team in Wisbech is friendly and helpful and that you find it a pleasure to shop in our store and that Jayne always has a smile on her face. -AK

Rated 1 out of 5 stars

Awful company

Had my en suite done, absolutely awful, 7 months to complete, I would never recommend this company.
The customer service department is terrible, there’s no one to complain to, no empathy, no care.
All the items that was ordered takes over a week to come!!!! Then they’re damaged.
Do Not Use

14 July 2025
Unprompted review
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Reply from Wickes - Wisbech

We appreciate you sharing your experience. We are sorry to learn about the issues with your en suite and the service you received. This is not the standard we expect our customers to have. We will pass this onto the relevant team(s) to look into further. -AK

Rated 5 out of 5 stars

Rebuilding my shed

Rebuilding my shed and these guys usually have everything I need when I get the wood and Rosie was very helpful at checkout especially with explaining how to get 10% off

2 September 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi Richard,

We're glad you found what you needed for your shed rebuild! It's great to hear that our team was helpful during checkout and explained the discount. Thanks for your feedback!

-Ellysse

Rated 5 out of 5 stars

Arrived in store to a warm welcome

Arrived in store to a warm welcome from i believe the young ladies name was shania was very helpful and polite...will be visiting again in future

31 August 2025
Unprompted review
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Reply from Wickes - Wisbech

We're happy to hear that you received a warm welcome and helpful service during your visit. We appreciate your kind words and look forward to seeing you again! -AK

Rated 5 out of 5 stars

Trade customer

Trade customer. Helpful polite staff. Clean tidy store. Can't fault them

1 September 2025
Unprompted review
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Reply from Wickes - Wisbech

We appreciate you taking the time to leave us this great review! We're so glad you had a positive experience with our team and store. -AK

Rated 5 out of 5 stars

Used the delivery for the first time

Used the delivery for the first time. Good value for money and very helpful member of staff named Ash

10 August 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi Brisa, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ash in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Jayne went out her way to help with…

Jayne went out her way to help with product queries and did so in a professional but relaxed and friendly way.
We were treated as valued customers!

19 July 2025
Unprompted review
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Reply from Wickes - Wisbech

We appreciate you taking the time to share your experience. Great to hear Jayne was friendly and able to help with product queries.
- PP

Rated 5 out of 5 stars

Today I met a new associate named…

Today I met a new associate named Shania. I could not believe how professional she was, the greeting from her was most genuine. When the time came for me check out it was carried out in a very efficient manner, and as I left she made a point of wishing me a a nice weekend. A very pleasant young lady. Thank you Shania. David Crawford

18 July 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shania in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I had a great experience at Wickes wisbech

I had a great experience at Wickes thanks to one of the employees Jaym . She was extremely helpful, very kind, and genuinely friendly. Her professional attitude and warm approach made a big difference during my visit. It's rare to meet someone so dedicated and pleasant. She truly went above and beyond to assist me. Thank you!

3 July 2025
Unprompted review
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Reply from Wickes - Wisbech

We appreciate you sharing your positive experience. We're so glad to hear that one of our team members was helpful, kind, and friendly, making a difference during your visit with their professional attitude-GS

Rated 5 out of 5 stars

Popped into Wickes today

Popped into Wickes today, greeted by a lady called Jayne.
She was very helpful & friendly and nothing was too much trouble,
We need more people like Jayne who has a fab customer service approach.
Thank you 😊

28 June 2025
Unprompted review
Wickes - Wisbech logo

Reply from Wickes - Wisbech

We appreciate you taking the time to leave us this feedback. We're so glad to hear that you found Jayne to be helpful and friendly. We value your comments and will make sure to pass this on!
-AF

Rated 5 out of 5 stars

A garden project

Came in today for a few things for a garden project. Was greeted by hannah, asking if I needed some help as I found some panels that had damage she offered to get some replacements from stock. Discussing what I would be doing I mentioned about some lighting, she was very quick to find all the details for several products for me and discuss the options to find something suitable for my needs!

18 June 2025
Unprompted review
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Reply from Wickes - Wisbech

We're happy to hear that you had such a positive experience during your visit! It's great to know that our team member was able to provide helpful assistance and find the right products for your garden project. Thank you for your feedback! TW

Rated 5 out of 5 stars

I was served by a lovely young lady…

I was served by a lovely young lady named Shania who was pleasant and helpful. So much so that when I realised I'd left my item behind and had to come back for it later in the evening she had it there waiting for me and hadn't put it back into stock! Thankyou Shania

4 June 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi Alistair, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shania in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Helpful and friendly staff in store

I have been to the Wisbech store many times over the last few months as I’m renovating a bungalow and have bought loads of supplies there. Rosie has served us several times and is always helpful and friendly.

27 May 2025
Unprompted review
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Reply from Wickes - Wisbech

Hi Stuart, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rosie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Outstanding employee…

The assistant who helped me with my purchase and several mishaps gave outstanding, absolutely amazing customer service! Rosie assisted above and beyond to help me resolve several issues. Very grateful to have had such a great assistant.

20 May 2025
Unprompted review
Wickes - Wisbech logo

Reply from Wickes - Wisbech

We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience and that Rosie was able to help you resolve the issues you were facing!
-AF

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