Wickes - Watford Reviews 

196
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TrustScore 4.5 out of 5

4.6

Otterspool Way, Watford Hertfordshire, WD25 8HL, GB

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See what reviewers are saying

Rated 5 out of 5 stars

We were lucky to have Aidan take us through the store to answer all of our questions about our renovation plans. He gave us excellent advice and what to avoid going forward. He has a wonderful manner... See more

Company replied

Rated 1 out of 5 stars

A cancelled order within hour of order (different product re ordered) original order got delivered despite cancellation. Then had take 2-3 weeks to get collected. still not done as of today. still wai... See more

Company replied

Rated 5 out of 5 stars

Kirti & Hannah helped to order bathroom tiles that were not all in stock. They called up local nearby stores to check the availability and reserved the remaining tiles required. Additionally Ben... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service from Leo at the Watford branch. From the moment we arrived, he greeted us warmly, offered assistance, helped us locate the paint colour we needed, and even carried the ite... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Watford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Otterspool Way, Watford, Hertfordshire, WD25 8HL, United Kingdom

  • +441923225554

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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4.6

All reviews

(196)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

We brought our kitchen from wicks in Watford and Lee Littlejohn fitted it and he did a great job and we are really pleased. Highly recommend.

24 September 2025
Unprompted review
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Reply from Wickes - Watford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lee in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good

Very quick at picking my click and collect order. Good service and kirti is helpful.

15 September 2025
Unprompted review
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Reply from Wickes - Watford

Hi Sharon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kirti in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Always a good service

Always a good service, and love get all my stuff kirty always helpful.

15 September 2025
Unprompted review
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Reply from Wickes - Watford

Hi Phil Martin, We appreciate you taking the time to leave us this review. We're happy to hear that our service is good, and that Kirsty was helpful. - LC

Rated 5 out of 5 stars

Always friendly and extremely welcoming…

Always friendly and extremely welcoming and helpful! Will always recommend this wickes

15 September 2025
Unprompted review
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Reply from Wickes - Watford

Hi Sam, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service from this Branch Kisti…

Great service from this Branch Kisti the Manager is always there to help.

10 September 2025
Unprompted review
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Reply from Wickes - Watford

Hi Mr Stone,

We're happy to hear that you received great customer service from Kisti the manager. We appreciate your feedback.

-Ellysse

Rated 5 out of 5 stars

Very happy 😃

Been using the Watford Wickes store for years even since when they were by Bushey Arches. Never been let down by any of the staff….just gotta say that Kirti is an asset to the store 😁

4 September 2025
Unprompted review
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Reply from Wickes - Watford

Hi, Michael. Thank you for taking the time to share your review with us. I'm really pleased to see that, Kirti and other staff members at our Wickes store in Watford make your visit a great experience. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Ben at wickes

Ben at wickes, Watford branch .
What a pleasure.
You listened to me, soothed my fears and helped and guided me so professionally.
Would recommend you 100%
Thanks you so much

30 August 2025
Unprompted review
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Reply from Wickes - Watford

Hey Stacey, thanks for your five-star review, and I'm glad you enjoyed the service from Ben in our Watford store! - Dylan

Rated 5 out of 5 stars

I was served by Sam and he gave me…

I was served by Sam and he gave me excellent service. I will love visit again because of his technical knowledge

30 August 2025
Unprompted review
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Reply from Wickes - Watford

Hey Oppong, thanks for your five-star review, and I'm glad you enjoyed the service from Sam in our Watford store! - Dylan

Rated 5 out of 5 stars

I've been using wickes for years and in…

I've been using wickes for years and in particular the watford branch. Not only have they had a great selection of goods I need for various jobs undertaken but the staff are consistently very helpful too, especially "Kirti" who always takes time, answers any queries and is always very helpful. An asset to " Wickes" and always service with a smile..
Many thanks
Johny

22 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi Johny, thank you for taking the time to leave a review. I'm happy to hear that you're able to get the items that you need at our Watford store and have received helpful advise and great service from Kirti. -LG

Rated 5 out of 5 stars

Excellent service and attention

Excellent service and attention. Staff are nice especially Kirti and Haroon.

25 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi Roy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kirti and Haroon in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen re-fit measure appointment

Gary from Watford branch, attended to start our kitchen design and fit project. He is a great ambassador for the company.
Very polite and professional.
Now waiting to arrange a show room visit.

23 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi, Lata. Thank you for taking the time to share your review with us. I am really pleased to see that Gary, was very polite and professional. Please do keep us updated on your project! Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Amazing Sara

Sara on the check out, is consistent in giving fantastic customer service. Helpful, Friendly and professional.

21 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi Louisa,

Thank you for sharing your experience. We're happy to hear that you consistently receive fantastic, helpful, friendly, and professional customer service at checkout.

-Ellysse

Rated 5 out of 5 stars

Very pleasant staff

Very pleasant staff. Especially Sara and Kirti. Service is very good. Always shop here when I can.

21 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi G Haynes,

We appreciate you taking the time to leave us your feedback! We're happy to hear that our team is pleasant and provides good service.

-Ellysse

Rated 5 out of 5 stars

Lovely staff

Lovely staff, always helpful especially Sara and Kirti. Always served with a smiley face whenever I’m shopping in the store.

20 August 2025
Unprompted review
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Reply from Wickes - Watford

We appreciate you taking the time to leave us this great review. We're so glad to hear that our staff are always helpful and friendly during your visits. -AK

Rated 5 out of 5 stars

Watford

Kirti is always happy to help at all times. The store has wonderful people and provides wonderful service.

19 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi John,

We appreciate you taking the time to leave us a five-star review! We're happy to hear that our team is helpful and provides wonderful service.

-Ellysse

Rated 5 out of 5 stars

Wickes Watford

I use this store alot and have got to know the staff really well. They are always helpful and friendly. The store is well stocked and I can nearly always get what I need.

19 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi Mr stefan hoffmann, we appreciate you taking the time to leave us such a fantastic review! We're happy to hear that our team is helpful, friendly, and the store is well-stocked. - LC

Rated 5 out of 5 stars

Always use Wickes watford and the staff…

Always use Wickes watford and the staff are amazing and Kirti is always so helpful friendly and polite always a pleasure to go there .

19 August 2025
Unprompted review
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Reply from Wickes - Watford

Hi Joan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kirti in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service from Wickes Watford

Excellent customer service from a colleague Haroon went in-store to get some Water softener salt tablets.This individual could see me struggling to load the 3 bags onto the trolley he went out his own way stop what he was doing and loaded the 3 bags for me even went to the extreme to load them in my car for me.Great customer service from Haroon and the store highly recommend using Wickes Watford.

Thank you Haroon

King regards -M Williamson

18 August 2025
Unprompted review
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Reply from Wickes - Watford

We appreciate you taking the time to share your positive experience. We're so glad to hear that Haroon provided such excellent assistance with your purchase. It's wonderful to know that their help made your visit to the store a great one. Thank you for recommending our Watford location! -AK

Rated 5 out of 5 stars

Great service at Wickes Watford

We decided to buy our new bathroom from Wickes as we had had a bad experience in the past and wanted the guarantees and reassurance that Wickes provided.
From start to finish everything ran smoothly.
Tom who very kindly came to our house for the initial consultation was very reassuring and professional .
Everything was done on time and to a great standard and I would certainly recommend Wickes and only wish I had used them before.
With many thanks.

6 May 2025
Unprompted review
Wickes - Watford logo

Reply from Wickes - Watford

Hi Susan,

We appreciate you sharing your feedback and are happy to hear that your bathroom project ran smoothly. It's great to know that the initial consultation was reassuring and professional. We thank you for recommending us!

-Ellysse

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