Highly recommend the design team the lovely wonderful Sue was amazing went far n beyond for me thanx for everything sue
Company replied
Location
Switch locationMiddle Engine Lane, Off Coast Road, Wallsend Tyne and Wear, NE28 9NT, GB
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See what reviewers are saying
Very poor service. I needed three bi fold door, only 2 on the rack but the third was in the warehouse, they could not give me a time span to get the third door out of the warehouse.and to the till.... See more
Company replied
Customer service was absolutely 5 Star. The name of staff at the cash out was Ann at Wickes in Wallsend. She went above & beyond to help us choose a caddie bin enclosure which has been confirmed that... See more
Company replied
I visited this store on the 03.10.26 as we need some 4 soundproof plasterboards and some (12) 12.5mm X 1800 X 900 1 bag of Bonding Coat And 2 bags of Multi Finish Plaster, i didn't want to cut the... See more
Company replied
Company details
About Wickes - Wallsend
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Middle Engine Lane, Off Coast Road, Wallsend, Tyne and Wear, NE28 9NT, United Kingdom
- +441912635878
4.1
Great
66 reviews
Asks customers to review
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Andres was my kitchen designer he was…
Andres was my kitchen designer he was super helpful and reassuring about the all process and he was always there for any questions on the project.
I also had to go into the store to order my flooring and the staff was more than helpful as they didn’t have the stock on the shelves what I needed so they checked to see what was available and they had just a delivery & they took my trolley away and got the rest of the stock I needed. More than helpful.
11 November 2024
Unprompted review
Reply from Wickes - Wallsend
Hi Helen,
Thank you for taking the time to share your positive experience with us, I'm glad to learn Andres was able to provide you with an excellent service. - SF
Stay Away From Wickes Kitchens !
Stay Away From Wickes Kitchens !
Lies, Illegal installations, Charged from Items not used, No customers service and just to start with! The week of installation the worktops had been cancelled by Wickes for no reason which then delayed the completion of the kitchen by 4 weeks, then they were going to leave me with no water until i pushed them into doing a temp solution. Hob was fitted illegally as they put it on a 3 pin plug (5Kw hob!), oven went off two weeks after they claimed to have completed the kitchen only to find they had used cheap crimping connectors to extend the cable which they didn't really need to do?. 2 weeks later the under units lighting fell off, and now two of the doors are staring to catch against each other. So what does Wickes offer a £125 and a £50 store voucher what a complete joke, now they dont reply to my emails so now looking to take legal action
12 September 2024
Unprompted review
Reply from Wickes - Wallsend
Hi, John. Thank you for taking the time to share your review with us. I'm sincerely sorry to learn of the issues you have had with the installation of your kitchen. I have sent you a request for more information, so I can look into this for you. Thank you again for your valuable feedback. - Scott H
I recently had cause to return one of…
I recently had cause to return one of my power tools that had stopped working after 4 months to the middle engine lane store a girl by the name of terri sorted it out straight away with no problems i would like to send a commendation to the staff member in question this people is what customer service is all about.
25 October 2024
Unprompted review
Reply from Wickes - Wallsend
Hi, Daniel. Thank you for taking the time to share your review with us. I'm really pleased to see that your returns were sorted right away with no issues. Thank you again for your kind feedback. - Scott H
Spent 10k on a kitchen
Spent 10k on a kitchen, the product is fine but the customer serice and branch we used is horrendous, still waitng on a part we ordered weeks ago and had to cancel he kitchen fitter 3 times now. Once we have all the remaining parts we will never use wickes for anything again.
10 September 2024
Unprompted review
Reply from Wickes - Wallsend
Hello Nik, thank you for your valuable feedback, and I'm deeply sorry to hear that your missing parts that you ordered. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - Dylan
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