Wickes - Sutton Reviews 

164
TrustScore 4.5 out of 5

4.7

Kimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB


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Rated 5 out of 5 stars

Roshan has been really helpful and efficient in helping our school access the Community scheme to enhance the provision for the children. We have been able to fill planters with the compost, paint... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Lewis @ Sutton Wickes store. He was very pleasant, polite and extremely helpful while I decided between two types of garden stones. He put them on a trolley, then opened a checko... See more

Company replied

Rated 5 out of 5 stars

Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns... See more

Company replied

Rated 1 out of 5 stars

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the m... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Sutton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, United Kingdom

  • +442086418765

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.7

All reviews

(164)

13,539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Angela provides excellent service

Angela is a brilliant design consultant. Very happy with her service. !

1 December 2024
Unprompted review
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Reply from Wickes - Sutton

Hello there, thanks for your five-star review, and I'm delighted you enjoyed the service in our from Angela throughout your design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Ria Hassan helped us order our kitchen

We came for kitchen design and hoping to buy, and Ria Hassan helped us very much. She was able to design everything to our needs, and gave us advice on all the things we were not sure on. Was so helpful, and very experienced, so we were glad to have her to design and order our kitchen. Would recommend to anyone.

1 December 2024
Unprompted review
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Reply from Wickes - Sutton

Hey David, thanks for your five-star review, and I'm delighted that you enjoyed the service from Ria throughout your kitchen design. It makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

I was served by Skye today and she was…

I was served by Skye today and she was so helpful and very polite.

25 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hi Customer, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Skye and how pleased you are with the services they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Popped into the branch to grab a couple…

Popped into the branch to grab a couple items, Cian was very helpful with putting the items onto the trolley and helping me to the car. All staff there are very polite and helpful.

19 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hi Claire, thanks for taking the time to share this feedback, we are pleased to hear that Cian helped load the trolley and helped with the car, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Very friendly and helpful staff…

Very friendly and helpful staff particularly Adam who helped me check if the wood I was choosing was suitable for outdoor use. He went a step further to load the item so needed on the trolley, to the till and the loaded my car because he could see I would struggle as I had my toddler with me. Very grateful! Thank you

21 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hi Nustrat, thanks for taking the time to share this feedback, we are pleased to hear that Adam was able check what was needed and helped load the car, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Sutton branch service 👍

Popped in to the Sutton, Surrey branch and was so happy with polite, patient helpful service given by Adam. Who went extra mile for me. Thanks again 👍

17 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hey Rishi, thanks for your five-star review, and I'm delighted that Adam in our Sutton store was super helpful! - Dylan

Rated 5 out of 5 stars

The wonderful Design consultant named…

The wonderful Design consultant named Ria Hassan based at Sutton was polite very understanding and forth coming with ideas for my needs. Rai worked with a smile and made me feel comfortable
Thank you

15 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hi there, thank you for your lovely review, it's great to hear your design consultant was able to deliver an excellent service. - SW

Rated 5 out of 5 stars

Nice and polite employees

I had a great experience at this store, the employees were really helpful, it has a good variety of products and the manager helped me out looking for products online and how to order them for collection. I truly appreciated this.

11 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hello Ellen, thank YOU for your five-star review, and I'm delighted that you enjoyed the service in our Sutton store! - DB

Rated 5 out of 5 stars

Excellent customer Service

Good selection in-store products and excellent customer service. Would definitely recommend and will come back to this store.

4 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hey Andrew, thanks for your five-star review, and I'm glad that you enjoyed the service in our Sutton store! - Dylan

Rated 5 out of 5 stars

Ria was helpful and very understanding

Ria was helpful and very understanding. Made the process effortless thanks so much

11 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hey Ahsan, thanks for your wonderful feedback, and I'm delighted that Ria was able to help you out in our Sutton store! - Dylan

Rated 5 out of 5 stars

Came to wickes thursday

Came to wickes thursday. I needed some advice about a new kitchen amy sent me to young Dave which was amazing. He helped me so much.
Amy and young Dave are a credit to wickes.


7 November 2024
Unprompted review
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Reply from Wickes - Sutton

Hey Isabel, thanks for your amazing review, and I'm glad that Dave for very helpful with your new kitchen, enjoy your new space! - Dylan

Rated 5 out of 5 stars

SAM.

great service friendly employees

18 September 2024
Unprompted review
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Reply from Wickes - Sutton

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Helped by a really good sales assistant!

Had a really great customer service last week by an employee called Ed. I had to go three days in a row as I needed a specific type of tile for my bathroom that wasn’t in stock, and he was super helpful in managing to get the type I needed in stock for the next day. I then had to go back for more supplies for my bathroom renovation, and he remembered the bathroom project and showed really good knowledge of the products available, saving me time, and even money, as some products were on sale!
Happy to see that this company still invests in really good customer service.
Thank you Ed, you are a star!

2 October 2024
Unprompted review
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Reply from Wickes - Sutton

Hi, there. Thank you for taking the time to share your review with us. I'm really pleased to see that, Ed provided great customer service on your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I have received outstanding customer…

I have received outstanding customer service from Tara with my kitchen design, she has been patient, knowledgeable, confident and friendly. I can’t thank her enough! Overall the team in Sutton are so welcoming and efficient. I am now a regular customer!

2 October 2024
Unprompted review
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Reply from Wickes - Sutton

Hey Suzie, thanks for your amazing feedback, and I'm glad that you enjoyed the service from Tara in our Sutton store, it makes us proud you're happy with your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I wanted to thank David who helped me…

I wanted to thank David who helped me load the car when I had a dislocated arm.
Thanks
Mark

2 October 2024
Unprompted review
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Reply from Wickes - Sutton

Hey Mark, thanks for your five-star review, and I'm glad that David was able to help you in our Sutton store! - Dylan

Rated 5 out of 5 stars

Dave in the Sutton store a shining example

Popped into the Sutton store today and thankfully was assisted by Dave, he couldn’t have been more helpful. 1st of all he took the time to get the worktop we needed of the shelf and then helped us to select the right quality. Dave was courteous, helpful and also helped me load the worktop onto my van, couldn’t have had a better experience through the whole process

2 October 2024
Unprompted review
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Reply from Wickes - Sutton

Hi Mark, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Dave and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Unbelievably helpful

Laura from the Sutton Wickes branch was beyond helpful when it came to helping us with some donations for our annual PTA summer fair. Through the community programme Wickes donated some gazebos which are now know as the “posh gazebos” as they are brilliant and so quick to put up/ down. From the first email to collection everyone was beyond helpful and they even offered a little colouring book to my little girl when we were in store and chatting. Excellent customer service!

1 July 2024
Unprompted review
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Reply from Wickes - Sutton

Hello Emily, thanks for your positive feedback, and I'm delighted that Emily was able to help with donations in our Sutton store! - Dylan

Rated 5 out of 5 stars

Needed some items for a garden project

Needed some items for a garden project, bumped into a really helpful gentleman. Cian was very kind and helped me work out what materials and quantities I needed. Great members of staff in that branch.

20 September 2024
Unprompted review
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Reply from Wickes - Sutton

Hi James,
Thank you for leaving a lovely review. We are happy to hear that Cian was able to deliver amazing customer service! - Sean

Rated 5 out of 5 stars

Exceptional service

While we are exploring some refurbishment, and therefore we went to Wickes Sutton to take a look on both kitchen and bathroom stuff. Ria is so helpful and professional who explain every process in a detail manner. Also she help arranging an onsite service swiftly whereby we could manage these complicated issues, at least to us, without hassle. Heartfelt thanks for her great services.

23 September 2024
Unprompted review
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Reply from Wickes - Sutton

Hi Eddie, Thank you for the review! Its great to hear that Ria was able to help you through the process! - Sean

Rated 5 out of 5 stars

Thank you Wickes, Sutton for Supporting Belsize Court's Garden Project!

Thank you so much to Laura and everyone at Wickes, Sutton who kindly supported Belsize Court with their Garden Project. Belsize Court is an extra care assisted living facility, supporting residents with various health conditions and disabilities.

We have been improving the outdoor space and have some accessible raised flower beds, which required a large number of materials, such as soil and gardening utensils for our residents to use.

Laura very kindly agreed to support us, donating and arranging delivery of the items we needed, which has really helped to make a difference!!

A big thank you to Wickes, on behalf of everyone at Belsize Court. These activities enable our residents to feel involved, furthermore helping to reduce feelings of social isolation. Your support is greatly appreciated!

16 September 2024
Unprompted review
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Reply from Wickes - Sutton

Hi Donna, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Laura and how pleased you are with the service they provided. We greatly appreciate this feedback and are really glad that we could help out. - FB

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