Wickes - Sutton Reviews 

163
TrustScore 4.5 out of 5

4.7

Kimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Roshan has been really helpful and efficient in helping our school access the Community scheme to enhance the provision for the children. We have been able to fill planters with the compost, paint... See more

Company replied

Rated 5 out of 5 stars

Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns... See more

Company replied

Rated 1 out of 5 stars

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the m... See more

Company replied

Rated 5 out of 5 stars

I found the items I wanted easily on the shop floor and when I went to pay I was greeted by Tracy with a friendly hello and a big smile. We had a little chat about my purchase and my future project an... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Sutton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, United Kingdom

  • +442086418765

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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4.7

All reviews

(163)

13,498 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

We would like to say a huge thank you to the team at Wickes Sutton for their incredibly generous donation of a shed and 10 bags of sand to our school. This support will make a real difference to our outdoor learning space and will benefit our pupils greatly.

It’s wonderful to see a local business actively supporting the community. The staff were helpful, professional, and genuinely keen to help. We are extremely grateful for their kindness and generosity and would highly recommend Wickes Sutton to others. Thank you

18 December 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Gemma, Thank you for taking the time leaving your review. We are happy to hear that the Sutton store was able to donate some items to the school to bring a new life to your outside learning space for the pupils. Thanks again for the kind feedback. -JL

Rated 4 out of 5 stars

I used Wickes for my new kitchen

I used Wickes for my new kitchen. Angela was super helpful and the kitchen Installer Bill was so efficient and helpful. There was a little delay but overall I’ m happy with the result

8 December 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Ruth, Thanks for taking the time to share your feedback. It is great to hear that Angela was able to help you in your new kitchen journey, and that Bill was efficient in helping you get the job done. We are glad you are happy with your new kitchen! -SM

Rated 5 out of 5 stars

New kitchen

I’ve been looking for a new kitchen and Angela has been super helpful throughout the process, including changing the designs multiple times and ensuring I get the best price. Really helpful service!

31 October 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Rachel, thanks for taking the time to share your feedback. It is great to hear that Angela was a great help through the process of your new kitchen. Your feedback means a lot to us, and we’ll make sure Angela knows how much her efforts are appreciated. Enjoy your new kitchen!- SM

Rated 5 out of 5 stars

Tara was extremely helpful

Tara was extremely helpful, helped with ideas. Thank you

26 November 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Jo, we're so happy to hear that our team was able to assist you with helpful ideas. Thank you for your positive feedback! -LG

Rated 5 out of 5 stars

She has been very helpful throught the…

She has been very helpful throught the long process.

18 November 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Ari.

Thanks for taking the time to share your review, Great to hear a member of our Sutton team was able to help your during your visits.- PP

Rated 5 out of 5 stars

The extra mile with a smile

Sam was really helpful when the mdf I was looking for was not on the correct shelf. He managed to locate it in store and found me to let me know. He then went to the trouble of using the forklift to uncover the hidden Mdf and put the sheet I needed on my trolley for me. Thanks for your help!

14 October 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Liz, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sam in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Skye served me 13.10.25

Skye served me 13.10.25. She was knowledgeable helpful and polite. She even helped me by lifting heavy titles into my boot. Fantastic customer service

13 October 2025
Unprompted review
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Reply from Wickes - Sutton

We're happy to hear that you found Skye was so helpful and informative. It's great to know that she went the extra mile for you by helping lift the tiles to your car. Thank you! -AK

Rated 5 out of 5 stars

Helpful staff good store you always…

Helpful staff good store you always find what you’re looking for

Best
Charbel

9 October 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Charbel, we appreciate you taking the time to share your positive experience! We're so glad our helpful staff could meet your needs. -LG

Rated 5 out of 5 stars

Price for ready mixed plaster

Came into the store to get some information about plastering items as have had some works carried out. I was greeted by Oliver who asked me what I was looking for and when I explained I was looking for ready mixed plaster he showed me all the different types of products on offer. Could not give enough praise to Oliver for his help.

26 September 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Stuart,

We're happy to hear that you received such helpful assistance during your visit. We appreciate you taking the time to share your positive experience with us.

-Ellysse

Rated 5 out of 5 stars

Sutton Wickes have a good service.

Sutton Wickes have a good service.

11 September 2025
Unprompted review
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Reply from Wickes - Sutton

We appreciate you taking the time to share your feedback, and we are so happy to hear that you had a good experience with Wickes Sutton store.
- PP

Rated 5 out of 5 stars

The best experience at Wickes Sutton have been to Sut store today and…

I have been to Sutton store today and been professionally served by Roshan
He was very kind and helpful to the top level
I had the best advice and service with the product and delivery
I am really thankful to Roshan

17 September 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Tarik,

We're happy to hear that you received excellent advice and service and that Roshan was very kind and helpful. We appreciate you taking the time to share your feedback with us.

-Ellysse

Rated 5 out of 5 stars

Rush is excellent

Rush is excellent. He helped me sorted my basket and patiently listened to my situation

9 September 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Edmund, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rush in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I went to buy compost from your Sutton…

I went to buy compost from your Sutton store. The cashier was very helpful and Oliver helped with taking compost to my car. Wonderful service thank you 🌞

11 August 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Susan, thank you for taking the time to leave a review. I'm really pleased to hear that both the cashier and Oliver were helpful when you visited the store to buy compost. -LG

Rated 5 out of 5 stars

I just want to say “I was shopping in…

I just want to say “I was shopping in your Sutton store today, and needed help,
So I walked over and asked a young man who’s name is Oliver, he was very helpful and friendly,
This young man is a credit and a good example to your company”.

28 July 2025
Unprompted review
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Reply from Wickes - Sutton

Thank you for taking the time to leave your review!
We appreciate your positive feedback about the helpful service you received from Oliver at our Sutton store.
- PP

Rated 5 out of 5 stars

Amazing shopping experience at Wickes, Kimpton Way.

All staff were friendly, provided advice & guidance. The staff were very aware of customers if they looked lost & came to help to show you where to go in the store.
Such a great shopping experience.

21 July 2025
Unprompted review
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Reply from Wickes - Sutton

Hi Sarah We appreciate you sharing your experience. We're so glad to hear that our staff at the Wickes Kimpton way store were friendly, helpful, and attentive to your needs while you were shopping in our store. - LC

Rated 5 out of 5 stars

I visited the store this morning 22nd…

I visited the store this morning 22nd July and was looking for fencing. Website said there was stock so found a guy called David and he was so helpful he went out into the yard loaded everything onto a trolley and helped me to the counter. Top bloke!!!

22 July 2025
Unprompted review
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Reply from Wickes - Sutton

We're happy to hear that you had such a positive experience during your visit at out Sutton store. We appreciate you mentioning the assistance you received by David it's great to know he was so helpful.
- PP

Rated 5 out of 5 stars

Staff I've found are excellent

Staff I've found are excellent. Especially Skye who helped me today, she solved a tricky product question for me.
Patient, helpful & polite.
Store is well equipped with a good range of products.
Sutton store in particular, I rarely go anywhere else

10 July 2025
Unprompted review
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Reply from Wickes - Sutton

We appreciate you taking the time to share your feedback about our Sutton store. We're so glad to hear that our staff, especially Skye, were so helpful and that you found what you needed. TW

Rated 1 out of 5 stars

Very disappointed with my delivery

Very disappointed with my delivery. Part came fine but the main part of the order wasn’t available on my delivery date I put in. This caused untold problems for myself and when I complained to wickes their customer relations department came up with many excuses such as I hadn’t looked at the Ts and Cs which quite frankly is a joke . Wickes not for anymore

1 July 2025
Unprompted review
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Reply from Wickes - Sutton

We appreciate you sharing your delivery experience. We're sorry the main part of your order wasn't available, causing issues. We'll review this to improve our service-GS

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