Wickes - Sutton In Ashfield Reviews 

We were approached by Neil whilst browsing kitchens in Wickes He was friendly and helpful with his suggestions so we booked a home visit On the day he arrived promptly bringing a sample door with him so we could see the colour in our own kitchen He asked relevant questions and made good suggestions We followed up this visit with an instore visit a few days later where he showed us the computer generated plans and the costs He was very helpful and not at all pushy Once we decided to go ahead he explained how it would all work and helped us make final decisions on handles etc We were very grateful for his input and help and now hope the rest of the journey goes as smoothly

Had an issue with some damaged MDF which was delivered overnight by DX , contacted on line chat and wasn’t impressed so called the Sutton in Ashfield store and they sorted the problem very quickly by allowing me to take a new Shaker wood panelling kit from the store….well done.

Francesca was very helpful when we visited wickes today nothing was to mich trouble, very polite and helpful

We went with Wickes having had our last kitchen from then. I fitted that one myself. This time as worktop was expensive and beyond my fitting skills we opted to have Wickes fit it. Now at no stage was I told on countless meetings (viewing sizing ordering etc) that a separate company fits the kitchen. The minute I paid full kitchen fee, I get a stack of messages telling me my assigned fitter’s company name and dates for the company to come and sort. I’m also told fitting fees are paid separately to fitter, electric side prices were painful to say house was rewired and all sockets in place.
You then get some self employed fitters take over for a week in your house!! Are they DBS checked??? Now how do you go if your not happy at any stage considering your stuck with that fitter!! You might not like them but what options are left?? Wickes sent a young lady round (flying visit, all smiles) mid fitting to check all ok. But what do you say when your all together, it was awkward.
Now I’ve noticed worktop is slightly dropping on a joint edge. I’m reviewing it as worktop was only reason I had it fitted in first place. I’m sure if I reach out to Wickes first thing they’ll say “is see fitter”??? Why should I?
Going forward, I’d check with company who’s fitting. If they’re using a third party, I’d order kitchen and find my own company to fit who I could meet/check reviews etc.
I’m not knocking Wickes kitchens, they’re great! Maybe all big companies do it this way? But I feel I should have been made aware they assign separate companies in process. Had I knew this upfront I’d have done things differently for sure.

I contacted our local Wickes store (Sutton In Ashfield) to see if they could help our school with an ongoing project. Carl, the store manager, was very helpful and offered to support us by donating some heavy duty storage boxes. These were perfect for what we needed.
Thank you to Carl and Wickes for your generous support and helpfulness.

I came into the store looking for some plumbing parts, i asked Michelle if she knew where the parts i was after were located, she said she did and took me over ro where plumbing was and found the parts i was after. Excellent service, thank you.

This review is based only on interacting with Francesca and not wickes in general,very helpful and knowledgeable, and really went out of her way to provide great customer service, and resolved an ongoing issue that many wickes staff hadn't been able to overcome over the years, a great asset to any company, i hope they realise they need to retain and look after staff like Francesca, thanks again. Jon

Great shopping experience when i visited, i needed 15 bags of top soil, went into the store and paid for them, and Michelle was lovely and helped to load all of the bags into my car, thank you so much.

Amanda and Carl were a great help, very professional and personable when serving

Neil Morgan was our designer for our new kitchen, from start to finish it was seamless, our Installer Rob was a quality professional and meticulous to detail, we love what we have had done, very very pleased

give all staff a raise they helped me so much with re designing my living room i'm so happy with there choices it's helped a lot since i'm not good at making decisions

Easy to deal with excellent communication, happy to go through extra ideas and make ammendments to your preferences. Overall very good experience. Highly recommend Dean at sutton

Excellent service from Francesca and great products

Jane B was very good with sorting out our order , very friendly and helpful ..

Dean was so helpful price was great! And aftercare was fantastic.. thanks again dean appreciate your help.

Everything was perfect, from placing the order to the final delivery of perfect Fence Panels, I would absolutely recommend Wickes Sutton-in-Ashfield.

Excellent service,Neil our design consultants knowledge of the goods and the space placement helped to deliver a design that we are more than happy with thank you.

i went to the wickes store in sutton in ashfield today 11 4 25, the service given by francesca was exceptional very personable and professional, she is an asset in terms of customer service to yourselves

We recently purchased a kitchen from their Sutton in Ashfield store. Our kitchen was designed by Neil who was professional, thoughtful and extremely knowledgeable throughout. He really listened to what we were looking for and gave some great advice especially when my wife and I couldn't agree on some of the design elements!

The kitchen was fitted by Les and Craig who were brilliant.

We are extremely pleased with the outcome and would definitely recommend.

So far, so good!!

Been in the Sutton in Ashfield branch to discuss our options and Neil Morgan has been brilliant in not only his design but also his opinions based on his experience and it’s made the process a lot easier to take in and make a decision so thank you Neil.