Siân is always absolutely brilliant whenever I’m in Wickes Stoke. She’s consistently helpful, friendly and genuinely happy to help. Nothing ever seems too much trouble, and she always makes the... See more
Company replied
Location
Switch locationVictoria Road, Ravenside Retail Park, Stoke On Trent Staffordshire, ST4 2HT, GB
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We went in today for our appointment at 1.30pm with the kitchen designer called Hinal Mehta. Perfectly on time and so helpful, she offered lots of information on all products, so friendly and appro... See more
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Very helpful staff members Kathryn looked after us when at the checkout Helped us set up our business trade account with ease. Very helpful.
Company replied
There are 5 disabled parking bays on site,3 of which were occupied by vehicles not displaying the disabled parking badge as required.Not sure if there will be any penalties for them as intimated tha... See more
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Company details
About Wickes - Stoke On Trent
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Victoria Road, Ravenside Retail Park, Stoke On Trent, Staffordshire, ST4 2HT, United Kingdom
- +441782747661
4.4
Excellent
65 reviews
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shopped at the Stoke branch as was…
shopped at the Stoke branch as was served by a nice lady, she was very helpful and seemed to know what she was talking about, I will defintely shop there again
31 March 2025
Unprompted review
Reply from Wickes - Stoke On Trent
We're so glad to hear you had a positive experience at our Stoke branch. It's wonderful to know our staff is providing excellent service and helping customers find what they need. We appreciate your kind words and look forward to welcoming you back again soon. - AF
Good customer service
Recently shopped in Wickes, stoke on Trent Victoria rd, and had a great experience with a lovely, helpful gentleman called, Derek.
1 April 2025
Unprompted review
Reply from Wickes - Stoke On Trent
We're so glad to hear you had a positive experience at our Stoke-on-Trent Victoria Road store. It's wonderful to know that Derek provided such excellent service. We appreciate your kind words and will share your feedback with him. - AF
Wickes kitchen
Very pleased with our new kitchen. Our kitchen designer was very thorough and exceptionally patient with us as we made several changes initially. The dry fit and installation all went smoothly and finished ahead of timescale, very professional.
28 March 2025
Unprompted review
Reply from Wickes - Stoke On Trent
Hi Justine, Thank you for your kind words and five-star rating. We're thrilled to hear that you're happy with your new kitchen and that the design process and installation went smoothly. We appreciate your feedback and are glad that you had a positive experience. - SF
Replenishment Issues with Stock
Hi
I had undertook a garden project earlier this year where I got a couple of builders to get some supplies for the project and they bought the supplies from you.
I was very happy with the outcome as I asked them to build a sundeck near a corner in the back garden. I thought when it was finished I'm going to expand the border with pebbles that they bought to put under the decking.
Little did I know when I came to get some, there were none available from my local store (CANNOCK), so had bought them from Stafford instead. It was all well I thought until I noticed they were not getting replenished, and because I did not know the extent of how more I needed it became a bit like treasure island in the end where I had to search for the stuff.
I have bought these pebbles (SURBURAN STONE BLACK BASALT MIDI BAG) from the following stores: Stafford, Wolverhampton, Stoke on Trent.
I still need some more as it happens and now I find all the stores above are exhausted. My next nearest store is Redditch where I am going tomorrow (11/12/24) where I found out from one of your colleagues they have a very ample supply.
I use to work in retail until only last year, and I find it very unusual that such a thing can actually happen in a big company as big as Wickes.
If there is somebody I could talk to about this it would be good
Thanks for reading
Christopher Mears
10 December 2024
Unprompted review
Reply from Wickes - Stoke On Trent
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Alan who came out to do the design was…
Alan who came out to do the design was lovely. Listened to everything I was saying and a couple of hrs later we received an email and bathroom design was perfect, just what I wanted. And then we went in to see him again after our holiday and he talked through everything and that was it, we ordered our bathroom. Fingers crossed our installation is just as easy ☺️
20 July 2024
Unprompted review
Reply from Wickes - Stoke On Trent
Hi Sharon, thanks for taking the time to share this feedback, we are pleased to hear that Alan listened to everything you needed for your new bathroom. We appreciate you taking the time to let us know. RD
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