Wickes - Southport Reviews 

155
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TrustScore 5 out of 5

4.8

Kew Retail Park, Scarisbrick New Road, PR8 5RG Southport, England, GB

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Craig will be truly missed! I popped into my local Wickes in Southport today, only to find that the brilliant store manager, Craig, has moved on to another store. I just had to leave a no... See more

Company replied

Rated 5 out of 5 stars

I recently made use of the community fund scheme at Wickes and they have been incredible. My outdoor area in my classroom needed updating and Wickes were more than happy to provide some materials. Jac... See more

Company replied

Rated 1 out of 5 stars

My kitchen was fitted in April and it is now November. I have had a nightmare with Wickes. I strongly advise you not to go near them. I have been cc’ing in the director for the last few months to tr... See more

Company replied

Rated 5 out of 5 stars

First time in this store and the customer service was outstanding especially Paul and another colleague who was on the till who i didnt catch his name. Paul and his colleague assisted me with getting... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Southport

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kew Retail Park, Scarisbrick New Road, PR8 5RG, Southport, England, United Kingdom

  • 01704 648400

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

From our first meeting with the kitchen…

From our first meeting with the kitchen designer Steve Ambler who gave use great advice to the kitchen installer John who kept us informed of every step of the installation . We could not fault the process. We are very pleased with our kitchen.

22 January 2026
Unprompted review
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Reply from Wickes - Southport

Hey Carole, thank you for your five-star review, and I'm delighted that Steve and John were first class throughout your kitchen design and installation, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Steve Ambler, Wickes Southport

From start to finish it was a stress free experience. My bathroom designer, Steve Ambler, was great, very friendly and knows his products well. He came and designed my bathroom and it’s now fitted and everything has gone according to plan. The fitter organised by Wickes was excellent too. Steve has been back to check I am pleased with everything and I can’t fault anything. I would definitely recommend you seeing Steve Ambler at Wickes in Southport for your bathroom requirements. Well recommended.

19 January 2026
Unprompted review
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Reply from Wickes - Southport

Hi Audrey, We're happy to hear that you had a stress-free experience! It's great that Steve Ambler was friendly and knowledgeable, and that the installation went according to plan. We appreciate your recommendation and are pleased you're happy with the result. -LC

Rated 5 out of 5 stars

Wickes help us out yet again!

Once again Neil, the store manager at Wickes Southport has come to our aid.
We have recently acquired a new shop in Southport and with only being a charity this obviously stretched our resources, so we put in a plea to Wickes to see if they help us with some paint to get the shop ready for opening, which Neil again kindly sorted out for us for which we are really grateful.
The shop in question is Woodlands Animal Sanctuary charity shop located on East Bank Street and we are hoping to open the beginning Feb all being well.

15 January 2026
Unprompted review
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Reply from Wickes - Southport

Hi, Thank you for taking the time to share your feedback. It is great to hear It's great to hear that Neil was able to help you out. We wish you the best of luck on your opening! -SM

Rated 5 out of 5 stars

Was helped by Nicole and Craig at…

Was helped by Nicole and Craig at Southport Wickes,excellent service ,and treated with respect ,will travel there if I ever need anything else ,many thanks .steve

6 January 2026
Unprompted review
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Reply from Wickes - Southport

Hi Stephen.

We're happy to hear that you received excellent service and were treated with respect. We appreciate your kind words and thank you for your positive feedback.- PP

Rated 5 out of 5 stars

Damian and Chloe both very helpful today

Damian and Chloe both very helpful today

7 January 2026
Unprompted review
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Reply from Wickes - Southport

Hi Lisa, Thanks for taking the time leaving your review. We are happy to hear Damian and Chloe was very helpful on your visit to your local Wickes store. -JL

Rated 5 out of 5 stars

Kitchen order review

We had a first rate experience ordering our kitchen. Especially impressed by the consultant who worked with us, Stephen Ambler, as he really listened and understood our request for a simple, basic kitchen and didn’t attempt to persuade us to any upgrades. We have managed to order a good little kitchen that is very cost friendly and will be appropriate to our needs. Happy to recommend Wickes based on our experience.

30 December 2025
Unprompted review
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Reply from Wickes - Southport

Hi Mary, thanks for taking the time to share your feedback. We are happy to hear that you had a great experience with Stephen and were able to find the perfect kitchen for you! -SM

Rated 5 out of 5 stars

Nice store very helpful staff with the…

Nice store very helpful staff with the product that I wanted

13 December 2025
Unprompted review
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Reply from Wickes - Southport

Hey Philip, thanks for your five-star review, and I'm glad our Southport store had what you wanted and that the staff were super friendly! - Dylan

Rated 5 out of 5 stars

Great service from Nicole and Jack

Great service from Nicole and Jack. Thank you

11 December 2025
Unprompted review
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Reply from Wickes - Southport

Hi There,

We're thrilled to hear that you received great service from Nicole and Jack. Thank you for sharing your experience with us. -Ellysse

Rated 5 out of 5 stars

Shopped at the Southport Branch

Shopped at the Southport Branch, was served by Chloe who helped me set up a Trade account, very helpful , much appreciated

10 December 2025
Unprompted review
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Reply from Wickes - Southport

Hey William, thanks for your positive feedback, and I'm delighted that Chloe was super helpful throughout your visit to our Southport store! - Dylan

Rated 5 out of 5 stars

Steve was very helpful and gave great…

Steve was very helpful and gave great advice even though I was not getting at the moment a complete bathroom installation

29 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi, Fiona. Thank you for taking the time to share your review with us. We are happy to see that, Steve, was very helpful and gave great advice during your trip to look at bathrooms. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

A great new store in Southport

A great new store in Southport, very helpful (thanks Mischa) and a terrific range of paints and decorating accessories. Well worth a visit

26 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Dave, Thanks for taking the time to leave your review. We are happy to hear that the new Southport store has a terrific range of items for you to get. Thanks for the kind feedback. -JL

Rated 5 out of 5 stars

The design consultant was very…kitchen utility

The design consultant was very knowledgeable, listened to what we wanted but also said what was doable or not. Looking forward to the next meeting

25 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Colin, we're happy to hear that the consultant's knowledge and guidance were helpful. We appreciate your feedback and look forward to our next meeting with you. -LG

Rated 5 out of 5 stars

Lovely store

Lovely store! Very big, clean and easy to navigate. Damian, Jack and Shirley were all really helpful and I’m really pleased with the service. Prices are really good and I’ll definitely keep coming back

26 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Chantelle, Thanks for taking the time leaving your review. We are happy to hear that the staff were very helpful and the service you received was great. Thanks for the kind feedback. -JL

Rated 1 out of 5 stars

Dangerous

My kitchen was fitted in April and it is now November. I have had a nightmare with Wickes. I strongly advise you not to go near them.
I have been cc’ing in the director for the last few months to try to get this resolved. Finally the installer sent another electrician out to sign off the original electricians work as he’d gone awol. The new electrician discovered the house wasn’t earthed and so none of these new electrical kitchen items would have tripped. I had to have Scottish powers come out as an emergency and employ and pay for another electrician. I informed Wickes & ccd in the ceo of this immediately informing them of how dangerous this is and the new electrician informed the installer a week ago. I have heard nothing from either. Their original electrician did not inform me of the danger of my electrics and their second electrician left my property without making it safe.
This has been the latest but most dangerous in a long list.

14 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi, Lynda. Thank you for taking the time to share your review with us. I'm sincerely sorry to learn of the issues you have with your kitchen. I have sent you a request for more information, so we can look into this for you. - Scott H

Rated 5 out of 5 stars

Visited your new store in Southport on…

Visited your new store in Southport on Wednesday, was served buy a very friendly person called Shirley, she was very helpful in helping me with what I needed with a nice attitude and with a smile, thanks Shirley and wickes Southport

19 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Brian.

We're happy to hear that you enjoyed your visit to our Southport store. We appreciate your kind words regarding the service you received, it's great to know the team member was so helpful and friendly.
- PP

Rated 5 out of 5 stars

Was at the store Monday

Was at the store Monday. The lady at the till - Shirley- was exceptionally helpful. Especially as my toddler was acting up. Absolutely excellent customer service.

17 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Rachel, we're happy to hear that your experience was excellent! We appreciate you acknowledging the team member who provided such wonderful support during your visit.- PP

Rated 5 out of 5 stars

Visited Southport store today for…plasterboard

Visited Southport store today for plasterboard,
Was served at the till by Mischa who was really nice and helpful.
My first time in the new store, it’s really good and prices look better than b and q

20 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Karl, Thank you for sharing your experience at our Southport store, It was good to know that Mischa provided you with a great service. We look forward to welcoming you back soon. DG

Rated 5 out of 5 stars

Visited this store again today .

Visited this store again today .
The staff are friendly and have all gone the extra mile to help me. Including :
The designers Dave ( on phone last couple of days) & Steve in store today .
Plus Mike and Graham too !! Really took their time to help me with choices .
Thank you for your patience . I highly recommend

19 November 2025
Unprompted review
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Reply from Wickes - Southport

We're happy to hear that our team's assistance was helpful and that you recommend us. We appreciate you taking the time to share your positive experience and your kind words. -AK

Rated 5 out of 5 stars

John is a credit to the southport store.

Lady at till called for john to get my click and collect order and within a few seconds he was over getting my order and then went outside and got a trolley and helped me to my car and put the items in the boot of my car for me.
Very helpful, a credit to the southport store.

19 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi, Louisa. Thank you for taking the time to share your review with us. We're really pleased to see that you are happy with the click and collect service provided by our Wickes store in Southport. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Liam and Chris are so helpful nothing…

Liam and Chris are so helpful nothing is a bother. Highly recommend this branch. Damian is so helpful also.

19 November 2025
Unprompted review
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Reply from Wickes - Southport

Hey Joanne, thank you for your amazing review, I'm glad to know that Liam, Damian and Chris in our Southport store were able to help you. It makes us proud you would recommend us!- Dylan

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