Wickes - Oxford Reviews 

195
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TrustScore 4.5 out of 5

4.4

Botley Road, Oxford Oxfordshire, OX2 0HA, GB

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Rated 5 out of 5 stars

Wickes Oxford are incredibly friendly and helpful. The staff were amazing at helping get all that I needed and they were so welcoming. My favourite DIY store in Oxford!

Company replied

Rated 5 out of 5 stars

Wickes was very helpful in donating items to Stonehill Community gardens that it would have struggled to afford. Michelle was instrumental in ensuring that we met the terms of the help being offered.

Company replied

Rated 1 out of 5 stars

Ordered a small amount of items online for delivery, but Wickes even managed to mess this up. Items missing, several items damaged and even sent the wrong item. Contacted customer services who took ov... See more

Company replied

Rated 5 out of 5 stars

From my first meeting with Melissa (Oxford Wickes)I knew I wad in safe hands.She guided me through the process with skill and professionalism but also kept it fun.It didn't matter how many times I cha... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Oxford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Botley Road, Oxford, Oxfordshire, OX2 0HA, United Kingdom

  • +441865202030

4.4

Excellent

TrustScore 4.5 out of 5

195 reviews

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4.4

All reviews

(195)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience at Wickes…

I had an excellent experience at Wickes yesterday with thanks to Steve at the Oxford branch. He was friendly, polite and extremely helpful, making the time to go with us to find all the things that we needed. He was patient with me when I obviously didn’t have much clue as to what I needed!! I have never been into a Wickes store before but I will definitely be going again whenever I need anything for my home or garden. Also everything that he advised us to buy worked perfectly. Thanks so much Steve on behalf of Wickes!

4 October 2025
Unprompted review
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Reply from Wickes - Oxford

Hello Vicky, thanks for your amazing review, and I'm proud to learn that Steve was excellent throughout your experience in our Oxford store! - Dylan

Rated 5 out of 5 stars

Thanks to Claire (Wickes) and Simon (Red Dragon)

Good service from Claire our kitchen designer at the start of the process (Oxford branch) and Simon and the team at Red Dragon did a great job with the installation - speedy, courteous and good quality end result, thank you.

26 September 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate you taking the time to share your experience. We're happy to hear that you received good service and that the installation team delivered a speedy, courteous, and high-quality result.
- PP

Rated 5 out of 5 stars

Bathroom design

I had a great service from the wicks Oxford design team. Very efficient, transparent and on the ball with designing my new bathroom. Would highly recommend.

2 September 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate you sharing your feedback. We are delighted to hear that you had a positive experience with our Oxford design team and their efficient service. -AK

Rated 5 out of 5 stars

Support for NHS Sobell House Hospice

Wickes Community Charity provided garden materials for North Oxford Rotary volunteers to maintain the gardens at the NHS Sobell House Hospice in Oxford providing calm and relaxing spaces for staff and residents. Many thanks to Wickes , Botley Rd branch and staff member "Mich" for organising the donation

17 September 2025
Unprompted review
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Reply from Wickes - Oxford

Hi, David. Thank you for taking the time to share your review with us. I'm happy to see that your local Wickes store was able to donate materials to help with your project. Thank you again for your kind feedback. - Scott H

Rated 4 out of 5 stars

We went through an in-store design…

We went through a in-store design process with Caitlin and are very happy with the results. The products are great, we mix and matched tiles from our own supplier choice with Wickes furniture and their installation service. Simon Thomas and his Red Dragon team did the installation and did a fantastic job with the final finish.

So, why not 5 stars? We had a bit of a bumpy ride with installation scheduling challenges (slipped to when we were on holiday), a couple of wrongly ordered pieces and a few things we had hoped to reuse being damaged and having to be replaced. Simon was super accommodating and helped us fix everything to get a good result.

10 September 2025
Unprompted review
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Reply from Wickes - Oxford

Hi Matt, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Caitlin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great experience, knowledgeable people and great service

Abigail was very helpful and knowledgeable.
We saw examples of the materials combined which really helps to get a feel for the end result. She showed us examples of other options to consider and understood straight away what we were thinking.

7 September 2025
Unprompted review
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Reply from Wickes - Oxford

We're happy to hear that you found our team member helpful and knowledgeable. It's great to hear that seeing material combinations and other options gave you a feel for the result and that she understood your vision.
- PP

Rated 5 out of 5 stars

Supporting local charity

We have received a donation from Wickes Oxford of top soil and compost for our Recovery Through Nature Program. We are a local charity helping women to recover from drug and alcohol addiction. Mich has been really supportive and easy to talk to. Thank you very much for supporting us!

5 September 2025
Unprompted review
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Reply from Wickes - Oxford

Hi Natasha Lobanova, We're happy to hear that the donation of topsoil and compost is supporting your Recovery Through Nature Program. We appreciate your kind words and are grateful for the opportunity to support your charity's important work in the community. - LC

Rated 5 out of 5 stars

Kitchen design - 5 stars

We worked with Claire to design our kitchen and she was amazing all the way through; so friendly and highly professional. Very quick to respond when we had questions and she was very experienced and understanding, she always had a solution to any layout query we had. Thank you.

18 August 2025
Unprompted review
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Reply from Wickes - Oxford

We're happy to hear that you had such a positive experience designing your kitchen. It's great to know that you found Claire friendly, professional, and quick to respond. Thank you for your review. -AK

Rated 5 out of 5 stars

Kitchen installation

I recently had a kitchen renovation completed by Red Dragon Home Improvements and am extremely happy with the results. Simon is always professional and prompt with quotes, providing ideas, and dealing with any issues. The installers did a fantastic job and were friendly, tidy and so hard working. This is the second room completed by Simon and his team, having had a Wickes bathroom installed last year, and I would definitely recommend them.

24 July 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate you sharing your renovation experience. We're happy to hear that Simon and his team was professional, helpful, and efficient during your kitchen and bathroom projects. Thank you for recommending our services! -AK

Rated 5 out of 5 stars

New Kitchen installation by Wickes Oxford and Red Dragon Abingdon

Right from when the new kitchen was designed by Claire we felt we could always go back and change anything we wanted. When i first met Simon from Red Dragon he talked me through everything and made me feel that i could go back to him if needs be. All the lads that were doing the install were friendly and asked questions to make sure everything was right. If there was one who went above and beyond was Alex the guy who installed my cabinet's. Both Wickes and Simon from Red Dragon were both great firms to deal with.

22 August 2025
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Reply from Wickes - Oxford

Hi, Denise. Thank you for taking the time to share your review with us. We're happy to hear that you felt supported throughout your kitchen design and installation. It's great to know the team was friendly and helpful, ensuring everything was done right. Thank you for sharing your positive experience! - Scott H

Rated 5 out of 5 stars

Excellent installation by the Red Dragon team

We approached Wickes because we were looking to put a new bathroom into a 19th century farm cottage that was in desperate need of renovation. From start to finish, the thing that made our experience so positive was the people! Firstly, the design consultant Melissa who listened to our ideas and turned them into a design that we were happy with. Secondly, Simon and the team from Red Dragon - who were totally outstanding! The Red Dragon team were friendly, helpful, and professional and Ciprian was the star of the show: He is hard-working and highly skilled in his trade, with a keen eye for detail. Very happy to have met them all.

20 August 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate you sharing your feedback. We're happy to hear that Melissa listened to your ideas and created a design that met your needs. We're also glad that the Red Dragon team was friendly, helpful, and professional, and that you were impressed with their skills and attention to detail. We wish you the best with your new Bathroom! -AK

Rated 5 out of 5 stars

A Big Thankyou

Under the Community Support grant ; our primary school in Eynsham benefited from £100 worth of free paint and brushes to help decorate our Nursery classroom.
Michelle Lawrence was so helpful, to which we are very grateful .

20 August 2025
Unprompted review
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Reply from Wickes - Oxford

Hi Lisa,

We're happy to hear that the Community Support grant benefited your primary school with the paint and brushes for your Nursery classroom. We appreciate your kind words and are so glad we could help!

-Ellysse

Rated 5 out of 5 stars

Abbie the designer was very personable…

Abbie the designer was very personable and helpful, and we're very pleased with the work Simon and all the Red Dragon team did in our kitchen installation. Without exception, everyone involved was friendly and clearly held themselves to a high professional standard. We're delighted with the finished results. The Wickes units installed (after a few setbacks with wrong/damaged parts being sent) seem to be of a high quality and are attractive in place.

1 July 2025
Unprompted review
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Reply from Wickes - Oxford

Hi Christopher, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Abbie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Really know what they are doing at…

Really know what they are doing at wickes in Oxford and Caitlin has a good eye for detail ,we would recommend Caitlin to anyone that wants a great looking kitchen

26 July 2025
Unprompted review
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Reply from Wickes - Oxford

We're happy to hear that you had a great experience with our team at the Oxford branch. It's wonderful to know that Caitlin's expertise and attention to detail met your needs. Thank you for your recommendation! -AK

Rated 5 out of 5 stars

Professional, friendly and competent kitchen designers

Melissa came and measured my kitchen, listened well to my preferences and requirements and then designed a great kitchen for me. When the quote came in higher than I could afford, Melissa helped me to make some changes to reduce the price , keeping the kitchen looking great. I'm very happy with the process so far, although we're a long way from finished!

6 July 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate you taking the time to share your experience! We're happy to learn that you are pleased with the design and how Melissa assisted you in adjusting the design to meet your budget. We look forward to completing your project!
-AF

Rated 5 out of 5 stars

A very pleasant experience

I wanted a new bathroom and en-suite and because Wickes did a home visit for the initial consultation I decided to contact them. Melissa Hartle came to see me and we discussed the planning and a couple of weeks later I visited the showroom and spent 2 hours deciding on the furniture, flooring etc. She was absolutely brilliant, showing me various different colour schemes. A very nice young lady.

6 July 2025
Unprompted review
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Reply from Wickes - Oxford

We're happy to hear that you enjoyed the home visit and showroom experience with Melissa for your new bathroom and en-suite. It's great to know that the planning session and design choices went so well. Thank you for your five-star review!
-AF

Rated 5 out of 5 stars

So grateful to Wickes Oxford for…

So grateful to Wickes Oxford for supporting our charity with its donation of building materials, and Manager Michelle was so helpful and supportive, thank you so much!

7 July 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate your five-star review! We're so glad that our Oxford branch could support your charity with building materials. It's great to hear that our manager was helpful.
-AF

Rated 5 out of 5 stars

Bathroom design service

Had a bathroom design appointment today with Melissa. The appointment was a mix of graphic design and browsing the store. Melissa clearly knew all of the products well, offered good advice and put together a great design for our tiny bathroom. Great service

29 June 2025
Unprompted review
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Reply from Wickes - Oxford

We're glad you enjoyed your design appointment and that the advice was helpful. It's great to hear that Melissa's design met your needs for your bathroom. Thank you for your positive feedback!-GS

Rated 4 out of 5 stars

Wickes and Red Dragon Ltd did a sound…

Wickes and Red Dragon Ltd did a sound job delivering me a beautiful kitchen. Thank you Alex for doing such a great job optimising the space with handy kitchen cupboards!

21 June 2025
Unprompted review
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Reply from Wickes - Oxford

We appreciate you sharing your feedback! We're so glad to hear that you are enjoying your beautiful new kitchen and the optimized space with handy cupboards! We are also so glad you found not only Wickes but the Red Dragon Installation team to have done a beautiful job on your Kitchen! We do hope you love the new room!
-AF

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