Wickes - LutonReviews 

72
TrustScore 4.5 out of 5

4.7

Gipsy Lane, Luton Bedfordshire, LU1 3JH, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The sales assistant Abi was a great help to myself and my wife when we visited the Luton store after spending a fair bit of money she helped us out with making sure we had all the items we needed and... See more

Company replied

Rated 5 out of 5 stars

Laura Brett, the manager at the Luton Gypsy lame store was so patient and attentive. She was very kind and supportive throughout our time in the store and even when we were unsure of the quantity to g... See more

Company replied

Rated 5 out of 5 stars

The delivery driver named Ajay is very good and helpful he is on time with my order and puts my order where I want them, he is very friendly and good for a laugh

Company replied

Rated 1 out of 5 stars

Following on from my 5th December review, and despite assurances from Wickes we are no further forward. Kitchen fitter was meant to come today to finish my parents kitchen, however hasn’t turned up, i... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Luton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Gipsy Lane, Luton, Bedfordshire, LU1 3JH, United Kingdom

  • +441582448040

4.7

Excellent

TrustScore 4.5 out of 5

72 reviews

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3-star
2-star
1-star

No history of asking for reviews

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4.7

All reviews

(72)

13,234 reviews in the last 12 months

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Rated 5 out of 5 stars

Laura Brett

Laura Brett, the manager at the Luton Gypsy lame store was so patient and attentive. She was very kind and supportive throughout our time in the store and even when we were unsure of the quantity to get she was able to assist. Thank you again!

1 July 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Rachel, We are so pleased to hear that Laura Brett provided such patient and attentive service. It's wonderful to know she was kind and supportive, and able to assist you with your needs. Thank you for your wonderful feedback! - Sean

Rated 5 out of 5 stars

The delivery driver named Ajay is very…

The delivery driver named Ajay is very good and helpful he is on time with my order and puts my order where I want them, he is very friendly and good for a laugh

3 July 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Leslie, thank you for your five-star review! We're so pleased to hear that your delivery driver provided such excellent and friendly service, ensuring your order arrived on time and was placed exactly where you wanted it. We appreciate your kind words! -LG

Rated 5 out of 5 stars

Good shop, very helpful staff

The sales assistant Abi was a great help to myself and my wife when we visited the Luton store after spending a fair bit of money she helped us out with making sure we had all the items we needed and that all the items we did have were properly packaged. Well stocked branch of Wickes, with very helpful staff. Recommended if you are in the area and need some DIY supplies.

2 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Jamie, we're so pleased to hear about your fantastic experience at our Luton store! It's wonderful that Abi such great assistance with your purchases. We truly appreciate your kind feedback. -LR

Rated 5 out of 5 stars

Fence paint purchase

Emily was very helpful helping me to make a purchase using the blue light card.

2 July 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi James, thanks for your wonderful review! We're so pleased to hear that Emily provided such helpful service with your purchase. We really appreciate the kind words! -LR

Rated 5 out of 5 stars

product was easy to order delivered in…

product was easy to order delivered in time scale given.
The driver was polite and helpful. He saw I was struggling bringing in my dustbins and helped me.

4 June 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Terry, we're so glad to hear your order arrived on time and that our driver provided such helpful service. Thank you for your kind feedback! -LR

Rated 5 out of 5 stars

Amazing service

Sebastiano made our bathroom journey so easy, 1 week on from our home visit he has designed and completed on all the requirements. We can't wait to see it installed, thank you.

31 May 2026
Unprompted review
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Reply from Wickes - Luton

Hi Megan, we're so pleased to hear your bathroom journey was easy and that all requirements were met. We appreciate your kind words. -LR

Rated 5 out of 5 stars

been to Wickes in Luton today to make…

been to Wickes in Luton today to make an order to delivery. Laura took my order, she is helpful and professional.

Would highly recommend.

29 May 2026
Unprompted review
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Reply from Wickes - Luton

Hi, Lin. Thank you for taking the time to share your review with us. We're really pleased to see that, Laura, was helpful and professional during your visit to make an order for delivery. Thank you again for your kind feedback. - Scott H

Rated 4 out of 5 stars

Bathroom Design Home Visit

The Design Consultant arrived on time and was professional and courteous throughout. We discussed my ideas, his suggestions and overall budget expectations. I would recommend this free service for any size of project.

21 May 2026
Unprompted review
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Reply from Wickes - Luton

Thanks for taking the time to leave your review. We're so pleased to hear our consultant was professional and helpful. Thank you for recommending our free service! - AB

Rated 1 out of 5 stars

Rude and unprofessional staff

Rude and unprofessional staff , won’t exchange the item coz I don’t have physical receipt, although it’s not mentioned in their terms and conditions, got picture of the receipt which have all the details clearly

1 May 2026
Unprompted review
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Reply from Wickes - Luton

Hi Nasrullah, thank you for taking the time to leave a review. I'm sorry to hear that you were unable to return your purchase. Unfortunately we do need the physical receipt to be able to process this. I've sent you a request for more information to discuss this. -LG

Rated 5 out of 5 stars

Came to wicks to buy decking and…

Came to wicks to buy decking and screws. Abi a member of staff was very aprochable and help me with getting the best items i could within my budget. A excellent staff memeber.

29 April 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

We appreciate you taking the time to share your positive experience. We're so glad to hear that Abi was approachable and helped you find the best items within your budget. -AK

Rated 5 out of 5 stars

Highly recommended

Tom at Wickes gave an outstanding service during his home visit to design my kitchen. He was a lovely, professional, and very knowledgeable- highly recommended.

21 April 2026
Unprompted review
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Reply from Wickes - Luton

Hi Karl, We appreciate you sharing your positive experience with us. We're so glad to hear that you found the home visit helpful and the service outstanding. Thank you! -Summer M

Rated 5 out of 5 stars

I visited Wickes on Gypsy Lane in Luton…

I visited Wickes on Gypsy Lane in Luton earlier today. I was there to buy a total of 11 different items and needed advice and guidance. Both Anne-Marie and Jason went out of their way to help me. It meant that, thanks to them, my shopping experience at Wickes was very positive from beginning to end. My grateful thanks to both of them.

21 March 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We're really pleased to see that both Ann-Marie and Jason were able to help you with your purchase, providing a great shopping experience. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great experience

It was helpful, friendly and quick. We got exactly what we wanted with the minimum of fuss.

15 March 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

We appreciate you sharing your feedback! We're so glad that our team was helpful, friendly, and quick in meeting your needs efficiently. -AK

Rated 5 out of 5 stars

Friendliest location I’ve been to in the area

Came in to quickly get tiles for a shower screen and was greeted by Jason who was so lovely. Gave me recommendations and personal advice on products, I came in to get one thing that being the tiles, came out buying multiple other useful things for my project. All the staff are so friendly but you can really tell Jason is passionate and happy to be there at work, not sure if he’s a higher up/ store manager at that particular location but if not he should definitely be considered for the role in the future. Great helpful and friendly staff

13 March 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Cisi, We're happy to hear that you had such a lovely experience and that Jason was so helpful with your project. We appreciate you acknowledging their passion and friendly service. Thank you for your positive feedback! -SM

Rated 5 out of 5 stars

Great friendly service

Visited the Luton store just after opening and needed help locating a specific tool, that I had seen on-line.
Ann was working on the till and was very friendly and helpful. She knew exactly where the item was located and we discussed alternative options, which she helped retrieve from the stock-room.
She was very knowledgable and professional, providing great customer service.

4 March 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

We appreciate you taking the time to share your experience at our Luton store. We're happy to hear that you found the service from Ann helpful in locating the tool and discussing alternative options. Thank you for your positive feedback. -AK

Rated 5 out of 5 stars

Jason was great helping us with paints!

21 February 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Joe. Thank you for telling us about your visit to our Luton store and in particular how helpful you found our colleague Jason who helped you with your paint selections. Thank you for your five-star review. - DG

Rated 5 out of 5 stars

I needed advice regarding plants and…

I needed advice regarding plants and Jason was very helpful, he took time out to explain how and what I needed in order to grow healthy plants and guided me in the right direction for what to purchase.

21 February 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hey Amina, thanks for your amazing feedback, and I'm delighted that Jason was able to help you out in our Luton store! - Dylan

Rated 5 out of 5 stars

Great shop with helpful staff.

Great shop with helpful staff.

Looking for a needle in a haystack trying to find right screws to hang coat hooks that were missing screw pack. Knew what i was after but could not locate them. Jason jumped in, found what i was looking for provided great customer service.

Thank you

21 February 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We are really happy to see that Jason was able to help you find what you were looking for, providing excellent customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Jason at the Luton store…

Was just helped by a gentleman at the Wickes store at Gypsy Lane, Luton. His name was Jason. I was looking for a particular shade of green for my wet room. He was super helpful. Described the dulux paint mixing to us with great detail and asked us if there was anything else he could help us with. I've gonna say, every time I've been in this store, the staff have always been so helpful. Jason is a credit to your store. Thank you.

20 February 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hey Siobhan, thanks for your amazing review and I'm glad to know that Jason in our Luton store was first class throughout your visit and was able to help you! - Dylan

Rated 5 out of 5 stars

Was looking for something specific &…

Was looking for something specific & couldn't find it, a lovely lady called Ann was amazing & helped me with my search & went above and beyond

17 February 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Frances. Thank you for taking the time to share your review with us. I am really happy to see that Ann was able to help you find the product you were looking for, providing great service. Thank you again for your valuable feedback. - Scott

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