Wickes - Luton Reviews 

101
TrustScore 5 out of 5

4.8

Gipsy Lane, Luton Bedfordshire, LU1 3JH, GB


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Rated 5 out of 5 stars

Went to the Luton branch last week trying to sort out paint mixes and we came across some complications with the colour and type of paint. We had help from a young women called Abi and she was extreme... See more

Company replied

Rated 5 out of 5 stars

We had wonderful Mya helping us design our kitchen. I can not thank her enough making this process easy and enjoyable. She listened to what I wanted, had great ideas to accommodate the design I wanted... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic at helping me choose the right colour for my walls. She was altontraining one of the staff on how to use the paint mixer machine and was very good at doing so, explaining everythin... See more

Company replied

Rated 1 out of 5 stars

Following on from my 5th December review, and despite assurances from Wickes we are no further forward. Kitchen fitter was meant to come today to finish my parents kitchen, however hasn’t turned up, i... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Luton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Gipsy Lane, Luton, Bedfordshire, LU1 3JH, United Kingdom

  • +441582448040

4.8

Excellent

TrustScore 5 out of 5

101 reviews

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4.8

All reviews

(101)

14,037 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had wonderful Mya helping us design…

We had wonderful Mya helping us design our kitchen. I can not thank her enough making this process easy and enjoyable. She listened to what I wanted, had great ideas to accommodate the design I wanted. She is professional, friendly and really really good in her job. Mya is real gem and Wickes is lucky to have her. Thank you Mya 😁

18 August 2026
Unprompted review
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Reply from Wickes - Luton

We are so pleased to hear about your wonderful experience designing your kitchen, Jolanta! It's fantastic that Mya made the process easy and enjoyable, listening to your ideas and offering great suggestions. We are delighted that you found them professional, friendly, and excellent at their job. - AB

Rated 5 out of 5 stars

Abi from Luton Branch

Went to the Luton branch last week trying to sort out paint mixes and we came across some complications with the colour and type of paint. We had help from a young women called Abi and she was extremely helpful and patient with us doing everything we can to help us finalise everything.

31 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi, Nyle. Thank you for taking the time to share your review with us. We're really pleased to see that Abi was really helpful and patient when going in to get paint mixed. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Abi was offered a great service today

Abi was offered a great service today

28 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Shyam, thank you for taking the time to share your feedback with us. We're delighted to hear that you received such a great service today. -LG

Rated 5 out of 5 stars

Amazing customer service

I want to rate my delivery driver AJ who went the extra mile. I had many bags of heavy compost delivered and he so kindly placed them in my back garden so I didn’t have to struggle with their weight. He was a very friendly, helpful and professional delivery driver. Thank you AJ

24 July 2026
Unprompted review
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Reply from Wickes - Luton

We're so pleased to hear about your positive experience with your delivery, Mrs Thorn. It's wonderful that AJ was so helpful and went the extra mile to assist you with your heavy compost bags. We truly appreciate your kind feedback. - AB

Rated 5 out of 5 stars

It was great having Mya as my design…

It was great having Mya as my design consultant who helped me with my kitchen. She was patient and professional and advised me on the best options for my requirements, I would most definitely recommend her to anyone.

11 July 2026
Unprompted review
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Reply from Wickes - Luton

Hey Zohra, thanks for your wonderful review! We're so pleased to hear that Mya was patient and professional, providing excellent advice for your kitchen requirements, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Excellent customer service

Emily was fantastic at helping me choose the right colour for my walls. She was altontraining one of the staff on how to use the paint mixer machine and was very good at doing so, explaining everything and reasons why during each step. I normally dont leave reviews but her customer service was excellent. Thank you Emily

18 July 2026
Unprompted review
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Reply from Wickes - Luton

We are so pleased to hear about your positive experience, Ushma. It's wonderful that Emily was fantastic at helping you choose the right colour and explained everything so well. Thank you for your kind feedback. -AB

Rated 5 out of 5 stars

Just purchased some paint in wickes…

Just purchased some paint in wickes Luton, we were served by Emily who was very helpful, enthusiastic and clearly cared about making sure customer service was to the highest standard.

17 July 2026
Unprompted review
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Reply from Wickes - Luton

We're so pleased to hear about your positive experience and that Emily provided such helpful and enthusiastic service. It's wonderful that customer service was to the highest standard! - AB

Rated 5 out of 5 stars

AJ delivery driver at Luton Wickes.

AJ delivery driver at Luton Wickes, always great customer service, courteous and respectful. A credit to the company. Nothing is too much trouble for him. He has a birthday on Monday too. Many thanks.

16 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Rosa, thank you for taking the time to share your wonderful feedback. We're so pleased to hear about the excellent customer service you received from our delivery driver. We appreciate your kind words. -LG

Rated 5 out of 5 stars

AJ was amazing

AJ was amazing, helped out with getting all the deliveries inside. Top G

14 July 2026
Unprompted review
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Reply from Wickes - Luton

Thank you for taking the time to share your positive experience with us. We're really pleased to hear that AJ was so helpful in getting your deliveries inside. We appreciate your kind words. -AK

Rated 5 out of 5 stars

Emily at Wickes in Gypsy Lane Lutin was…

Emily at Wickes in Gypsy Lane Lutin was super heloful in assisting me yesterday when I was looking for something in store. I cannot rate her highly enough, thank yoy

13 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi, Tina. Thank you for taking the time to share your review with us. We're really pleased to see that Emily was really helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Brett is a champion!

In regards to the staff member Brett, he is a credit to the Luton store with such a bright future with the positive attitude he has. He doesn’t shy away from helping and always has such a can do attitude towards customers and other staff

11 July 2026
Unprompted review
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Reply from Wickes - Luton

Hey Guy, thanks for your amazing review, and I'm glad that Brett is always helpful in our Luton store! - Dylan

Rated 5 out of 5 stars

Great delivery service

Had A.J delivering some flooring for us. He gave us a hand bringing the items in the house

11 July 2026
Unprompted review
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Reply from Wickes - Luton

Hey Jorge. thanks for your five-star review, and I'm glad you enjoyed the service from AJ with your flooring delivery! - Dylan

Rated 5 out of 5 stars

Speedy Delivery

Prompt and friendly delivery.
AJ was very polite

9 July 2026
Unprompted review
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Reply from Wickes - Luton

Hey Kevin, thank you for your five-star review, and I'm glad you enjoyed the fast and helpful delivery service! - Dylan

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Helped deliver the heavy products on a very hot day. Very happy with the service

10 July 2026
Unprompted review
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Reply from Wickes - Luton

Hello Chris, thanks for your five-star review regarding your delivery. I'm glad you enjoyed the service! - Dylan

Rated 5 out of 5 stars

Great Customer Service

Got lost first time in Wicks. Nathan was very kind and helped me find what I was looking for !

1 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Enrikas, We're glad Nathan could assist you in finding what you needed. We appreciate your kind words! - Sean

Rated 5 out of 5 stars

Nathan was an amazing asset to the…

Nathan was an amazing asset to the company! He helped with a delivery a few days ago and lifted all the heavy stuff I couldn’t! Such a polite and caring young man!

3 July 2026
Unprompted review
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Reply from Wickes - Luton

We are so pleased to hear that Nathan was an amazing asset and provided such polite and caring service, helping with the heavy lifting. We appreciate your kind words! - AB

Rated 5 out of 5 stars

Placed an order for some timber and…

Placed an order for some timber and decking and the staff member Brett was good as gold assisting me and organising the delivery. Very helpful.

6 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Andy, we're so pleased to hear Brett provided such great assistance with your timber and decking order and organised the delivery so well. Thank you for your kind feedback! -LR

Rated 5 out of 5 stars

Delivery driver was very helpful.

Delivery just one day after ordering. Arrived at a good time and delivery driver AJ was so friendly and helpful. Will definitely use again.

8 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Mrs Booth, Many thanks for your review regarding our delivery service and in particular our driver AJ. We appreciate your kind words and your business.

Rated 5 out of 5 stars

A big thank you to Laura Rusu who…

A big thank you to Laura Rusu who delivered excellent customer service.

4 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi there, thank you for taking the time to leave a review. We really appreciate the kind words. -LR

Rated 5 out of 5 stars

AJ the Legend

Counter tops arrived it excellent condition. AJ was was super helpful and friendly. Great experience!

6 July 2026
Unprompted review
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Reply from Wickes - Luton

Hi Biswas,

We're so happy to hear that your countertops arrived in excellent condition and that AJ was super helpful and friendly. Thank you for sharing your great experience! -Ellysse

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