Wickes - Loughton Reviews 

The one thing that stands out about this store, the staff. They are always so helpful when asking for assistance. A very special thank to Sophia who took the time to help me when I had to load a large order of building materials...gravel, sand and cement. Sophia, thank you, I am so grateful for all your assistance this past Saturday. Without your help, it would have taken me ages to load everything into the van. Thank you so much!

I used to shop in the Edmonton branch but when I found out when Zoe had been transfered to Loughton. I decided to take my business there.
Zoe always is polite and very helpful.
She helped with getting 8 decking panels and a few other bits on my list.
She is ever so knowledgeable and patient.
I was put at easy with my purchased and informed things could be changed if they were the incorrect size.
On entering the store it had a much better atmosphere, neat and tidy and the other staff were freindly.

Had a downstairs toilet and shower recently installed.(June26)
A big thank you to Ajay (designer)and Kerry (the fitter)
Who kept me informed,and have done an excellent job, and worked in the terrible heat.
I would recommend them.

I use Loughton branch frequently. I love the staff who are always friendly and helpful. It’s not the biggest wickes but had everything I need. Deliveries are complete and on time, when one item was missed they sent it specially same day ; excellent service.

Went to Wickes in Loughton today where I was served by Al or Ali. He was having a lovely chat about football to his mate also behind the counter. I wished him a good afternoon to which I received no response as he was too busy chatting. He drew himself away from the conversation long enough to scan my purchases and tell me how much. Having made the purchase I then bid him goodbye to which he again failed to respond. This ensured that the whole transaction was carried out without any inter personal interaction and was a stunningly successful example of complete ignorance and Wickes should be ashamed of such staff members.

It is almost impossible NOT to find the stuffs I needed over the years, dealing with WICKES (Loughton). Their extensive range of product simply makes it an inevitable one stop shop for most of my building and home DIY products. The prices are very competitive and being local to me, I would not want to travel any further than necessary. The staffs are always kind and willing to assist where possible. This is especially true with the store Manager, Fish and the deputy, Ron who are always at hand to provide excellent customer service and care. Highly recommended.

After a visit to your debden store tday ,I just had to leave a review 5 star for Henry
He helped me with a querie about exterior masonary paint
He was excellent ,really helpful and knowledgeable and what he didn't know he looked up and found the answer he was a delight and you should be proud to have such a great member of staff with great customer service 👌
Jo

I have been using Wickes Loughton for my diy supplies for 18 months, I 've always had good serivce from members of staff, in particular Ron and Fish, the store is tidy and usually well stocked, I can recommend the store without hesitation

Ron was very helpful to advise and explain what I wanted and told me which aisle to get what I wanted

Just been served by Alfie who was very helpful with my purchase.
Thanks very much!

Great service from Michael fisher top bloke

Very nice and helpful service. I use it every day and have never been disappointed.

Customer service was very good. Well done Loughton Wickes! I believe the customer service person's name was either Ron or Robert ...can't remember but he received us and was very welcoming...on 25/06/26

Although the branch has recently undergone a refurbishment, the staff have continued to be helpful and enthusiastic. Great store to work with and I particularly enjoy Ron’s ‘dad jokes’ every morning!

I am a regular in wickes loughon, and I must admit, the staff are always accommodating, knowledgable and keen the assist my needs in anyway. The store is always clean and well stocked, with adequate parking. Special mention going out to Ron, who is always on point with product recommendations and superb customer assistance. Wickes loughton is always my favoured store to visit :)

Wickes Loughton is my go-to for building supplies. Can get most things here, at competitive pricing.
Always friendly and helpful service. Well done.

Great support and advice from the kitchen design team particularly Ajay who was very helpful with her time

I have always found the staff helpful when I have gone into the store, but today I had a delivery - just a small order - and the delivery driver was very helpful, told me when he was en route etc. VERY impressed indeed!

I contacted the Loughton store to ask about a new bathroom. Ajay the designer came round, and talked through what I was thinking of. I went into store to discuss the designs she had made, and decided immediately that this was the company I wanted to do my bathroom. Ajay understood exactly what I wanted and created some fabulous options. She described the whole process and made everything so straightforward and easy. The fitter they instructed was Kerry, and I couldn’t be more delighted with the process and finished result. He arrived on time, worked cleanly and described every bit of extra work needed before going ahead (some things are not known until the old bathroom is taken out). He is a perfectionist and extremely skilled tradesman. The delivery of the bathroom components was seamless - all aspects coordinated to be delivered on a convenient day for me.
I have given 5 stars for the Loughton Store. I considered dropping a star due to central processes and aftercare…I had to struggle to get the rubbish collected after the job was finished as this went to waste management and out of Loughton’s hands. Ajay and Kerry did help me with this too! So in future I would want a skip on the road, not a giant bag actually on my property which the waste management company partially emptied a couple of times, reporting the collection as complete.
But overall I would still 100% recommend Wickes, I think I was just a bit unlucky to be caught in clunky central processes.

I visited Wickes Loughton to review and options and plan a new kitchen.
I was assisted greatly in this endeavor by Design Consultant Ajay Yadav. Here style of customer facing communication was exemplary. Her technical knowledge around the options on required appliances and how they could best fit into the installation process provided much reassurance to this customer. Advice and guidance was provided on payment options and Ms Yadav advised that l could always contact if l needed further advice or had any concerns. All together a reassuring purchasing experience.