Wickes - Lancaster Reviews 

164
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TrustScore 4.5 out of 5

4.4

Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB

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Rated 1 out of 5 stars

Absolutely abysmal customer service/complaints. Ignored by Store Manager and fobbed off by salesman Wayne! Wrong oven delivered - tried for resolution but no answer by this store. If you go to choose... See more

Company replied

Rated 5 out of 5 stars

Was looking for a gas box key and had wandered around the store unsuccessfully. I was approached by Vicky who had spotted my dilemma and took me directly to the item I was looking for, after I'd walke... See more

Company replied

Rated 5 out of 5 stars

I am so glad that I went to Wickes for my lovely new kitchen! From design ideas, to planning and installation, it could not have gone better. Wayne was there every step of the way with amazing servic... See more

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Rated 5 out of 5 stars

Thanks to the Wickes Community Programme and staff at their Lancaster store we were able to complete renovations in the grounds of the High Borrans Outdoor Education centre. Painted lots of benches wi... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Lancaster

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, United Kingdom

  • +441524848148

4.4

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.4

All reviews

(164)

14,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great kitchen

From start to finish Simon was fantastic, he helped design and it offered expert advice

20 February 2025
Unprompted review
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Reply from Wickes - Lancaster

We're so glad to hear you had a positive experience! It's wonderful to know that you found Simon's expertise and guidance helpful in designing your project. We appreciate your kind words and will share your feedback with Simon. - SW

Rated 5 out of 5 stars

Really great experience buying our new…

Really great experience buying our new kitchen.
Wayne went through everything thoroughly and very patiently.
Will certainly return to buy flooring and tiles when the kitchen is in.

22 January 2025
Unprompted review
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Reply from Wickes - Lancaster

Hi Lisa, thanks for taking the time to share this feedback, we are pleased to hear that you had a great experience buying your new kitchen, we are also pleased to hear that Wayne went through everything thoroughly, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Wayne at Lancaster and Morecambe Wickes…

Wayne at Lancaster and Morecambe Wickes could not have done more for us when choosing a new kitchen. Great advice, understanding of budget and an overall nice guy. His experience stood out to us and his commitment to see the project through was outstanding.

11 November 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Katy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Emily at Lancaster & Morecambe Wicks…

Emily at Lancaster & Morecambe Wicks was really helpful and found us the exact colour of paint we were looking for. Great Service. Thank you Emily.

Maria Morecambe

1 January 2025
Unprompted review
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Reply from Wickes - Lancaster

Hi Maria, thank you for the lovely review, It's great to hear that Emily delivered amazing customer service in our store. - SW

Rated 5 out of 5 stars

Stan & Emily EXPERTS for paint advice!

Both Stan and Emily are SO knowledgeable when it comes to paint mixing and different types of paint. In addition to educating us, they are polite, friendly and nothing is too much trouble to them. Thank you Both! 😊

28 November 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Mev, thanks for taking the time to share this feedback, we are pleased to hear that both Stan and Emily provided you with a knowledgeable service, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great Job

Just had our kitchen designed and fitted by Wicks. Outstanding overall from start to finish. Janine designed the kitchen just how we wanted it to be and was helpful throughout the whole process. The fitters were neat, tidy, helpful and did a great job.

30 November 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Janine and how pleased you are with the service they provided. We greatly appreciate this feedback and hope you enjoy your new space. - FB

Rated 5 out of 5 stars

Went in recently to buy some paint for…

Went in recently to buy some paint for the house. Gordon was very friendly and knowledgeable about the products we were after and gave us some great recommendations too. Couldn’t fault the service we had.

16 November 2024
Unprompted review
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Reply from Wickes - Lancaster

Hello Mark, thanks for your amazing review, and I'm delighted that Gordon was able to help you in our Lancaster store! - Dylan

Rated 5 out of 5 stars

Great click and collect service by Vanda

Easy ordering online, ready to collect from store within 5 minutes of order confirmation. I rang the store to ask if they'd bring it out to the car (baby had fallen asleep!), Vanda brought it out to me absolutely no problem. Very efficient, thank you very much

21 November 2024
Unprompted review
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Reply from Wickes - Lancaster

Hello, thank you so much for your lovely review. We always enjoy hearing about customer experiences, and it appears that Vanda provided excellent service. - SW

Rated 5 out of 5 stars

Gordon was brilliant and very helpful…

Gordon was brilliant and very helpful when I came in store. He knew exactly where everything was which made my trip quick and easy and was able to advise on the products I was buying.

14 November 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Olivia

Thank you for taking the time to share your positive experience with us, I'm glad to learn Gordon was able to provide you with an excellent service. - SF

Rated 4 out of 5 stars

Pleased with our new kitchen

Simon in Lancaster Wickes was extremely helpful. We appreciated his suggestions which improved our original ideas for the kitchen. Everyone involved including the 2 people who delivered the kitchen, Wickes store staff, plasterers and Adam who fitted the kitchen, were all professional, friendly and helpful. Adam did a great job fitting the kitchen and we were really pleased with the way he boxed in old pipework so that it blended in well with the rest of the kitchen. He even made us pan stands from leftover worktop. Our only regret was not realising that the upstands we chose required perfectly straight walls so we ended up with some gaps between them and the wall. Adam came back and filled them for us with decorators caulk, but with hindsight we probably would have opted for tiles. Overall we are very happy with our new kitchen and would recommend Wickes.

1 October 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Janice, thanks for taking the time to share this feedback, we are pleased to hear that Simon and Adam done a great job with your new Kitchen and that nothing was too much trouble, we appreciate you taking the time to let us know. RD

Rated 1 out of 5 stars

Fraud or incompetence

Had a bathroom supplied by Wickes and installed by one of their 'approved' installers. Too many faults to mention my old bathroom was ripped out in June and now in October I still have no sink and the so called 'approved'installer is threatening legal action if I don't pay him for work he has not done

24 June 2024
Unprompted review
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Reply from Wickes - Lancaster

Hello Andrew, thanks for your feedback, and I'm sincerely sorry to learn of the issues you're facing with your bathroom installation. If you can please reply back to the private message I've sent you we can look into this further for you. - Dylan

Rated 5 out of 5 stars

Great customer service very helpful…

Great customer service very helpful from Amanda and Gordon

1 October 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Claire, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Amanda and Gordon and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fantastic Kitchen design and great…

Fantastic Kitchen design and great service! I would recommend Janine at Wickes for your next kitchen. Nothing is too much trouble and she listened to everything we wanted and made sure it was in the design. The fit has gone smoothly and we now have our dream kitchen!

3 September 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Mrs S, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Janine and how pleased you are with the service they provided. We greatly appreciate this feedback and hope you enjoy your new space. - FB

Rated 5 out of 5 stars

Staff member Dave was very helpful

Staff member Dave was very helpful. He read the list my husband had provided for me and located each item. I was very grateful for this. Wickes is a large DIY centre so to know that with a list of product numbers I will return home , several miles away, with the correct items is invaluable. Many thanks team Dave and Wickes

27 September 2024
Unprompted review
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Reply from Wickes - Lancaster

Hey Frances, thanks for your five-star review, and I'm delighted that you enjoyed the service in our Lancaster store from Dave, it makes us proud you're happy with your visit! - Dylan

Rated 5 out of 5 stars

Excellent customer service

Captain helped us find the right product, was very friendly, knowledgeable and pleasant! Great experience! Thank you Captain 🫡

24 September 2024
Unprompted review
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Reply from Wickes - Lancaster

Hey Raluca, thanks for your five-star review, and I'm glad that you enjoyed the service in our Lancaster store! - Dylan

Rated 5 out of 5 stars

Bathroom

Simon the designer was brilliant and had great ideas and made the best of our bathroom space, and the fitter Andy was excellent, his workmanship was second to none . We have had many comments on how brilliant our bathroom looks, we are really pleased with the quality and the service.

21 September 2024
Unprompted review
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Reply from Wickes - Lancaster

Hello Delyth, thanks for your five-star review, and I'm delighted that Simon and Andy we're both first class throughout your bathroom design and installation. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I was trying to find a product in your…

I was trying to find a product in your store and asked a member of staff his name was mick he was very friendly polite and helpful. He was very helpful and also helped me unload the sand and cement into my car.

18 September 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Lee, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Mick and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fab customer service!

Arrived in the store with an idea of which silicone I needed but I wasn’t 100% certain. I asked a lady called Chrissy and she was able to exactly pinpoint me to which silicone I needed etc with great knowledge and pointed me in the right direction. Chrissy was a lovely lady with top notch customer service and definitely is in the correct job, her knowledge and politeness will definitely make me choose Wickes over Homebase. - Thanks a lot Chrissy!

16 September 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Ella, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Chrissy and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Great experience

Went in having no idea what I was looking for, for my bathroom renovation. Just a list of products I needed to get, the team guided me and even built some of my knowledge up.
Friendly staff - tick
Knowledgable - tick
Reasonable price - tick
Helpful - tick

17 July 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi Jordan, thanks for taking the time to share this feedback, we are pleased to hear that you had a great experience in store, we are pleased to hear that the team were able to help you get what you needed, we appreciate you taking the time to let us know. RD

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