Wickes - High Wycombe Reviews 

We were at the Wycombe store and the item we wanted was out of stock, but in steps up Carla, who was fantastic and showed us alternative items that could help and she saved the day! Meaning we didn't have to go elsewhere. She was really helpful and patient, that's what we call great customer service, thank you!

I was served on probably 3-5 occasions in the last week, as moved my sons into a new home, so helping with DIY by a lovely friendly young man called jasper, he was calm gentle and polite, I’ve been so busy I felt tired and his calm polite attitude was refreshing, so well done jasper and well done wicks

The support from the design team was exceptional. They really listened to what I had in mind for my home and worked with me to produce a new kitchen and redesign of my living space to completely transform my home.
The quality of the units, work tops and flooring was just what I had hoped for. I was also thoroughly impressed with the installation service, my installer was incredibly detailed and meticulous with the work.
As with any project there are always the odd hiccup (delivery goes awry) and when this happened the Wickes team dealt with it quickly, efficiently and to my satisfaction.

High Wycombe staff are just so helpful and happy to get my purchases to the car. I did my kitchen, bathroom and flooring all with Wickes products and it is all excellent. Special thanks to Carla and Jasper this week who helped me find what I needed and got it to the car when- perfect for someone of my age.

The designer in store Wade at High Wycombe was very helpful and professional. The installation carried out by Jarek was superb, he worked quickly and offered advice and overcame some challenges with the my existing pipework, he did what he said he would do, completed the job 2 days earlier than expected and left everything spotless and fully tested, highly recommended.

Great store. The customer service is always on point. Friendly staff and layout of store is great. Good experience always

I recently visited Wickes to collect an order and found the staff very helpful and responsive. In particular Xocoa McGee was outstanding. I cannot recommend this store more highly.

I have shopped here for years and always found the staff here to be very friendly and helpful. In particular Carla on the tills always serves with a smile and ensures you leave a happy customer. I've lost count of the amount of times she's gone the extra mile and sorted out any problems or issues I've had with materials...deserves a promotion!!

Disappointing Experience with Poor Workmanship and Customer Service

I had an incredibly frustrating and disappointing experience with Wickes. The workmanship on my bathroom installation was subpar, and the quality of the materials provided was shockingly low. Despite raising multiple complaints, the customer service team failed to handle the situation properly or provide an adequate resolution.

Instead of addressing the issues professionally, they kept sending back the same unqualified fitter who had already botched the job. This lack of accountability and commitment to quality is unacceptable.

I expected better from a company with Wickes’ reputation but was left with a poorly finished bathroom and endless frustration. I would not recommend their services to anyone looking for reliable and professional home improvements.

We had bathroom and kitchen quote done but put the kitchen on the back burner.

Once our bathroom was about to be fitted we needed to purchase tiles, which we went to do and noticed the designer had forgotten to put shower panelling around the 3 required sides of our shower tray. An expense we were not expecting since we had taken out finance to pay, but thankful we noticed it a week before installation. The designer had grossly underestimate the specialist works by not including plastering and tiling onto the quote and the installer had not mentioned this at the pre installation visit. Again extra costs that we were not expecting.

The finishing of the job was to a poor standard, we complained about the designer grossly underestimating the cost of the work over 25% in total. We were given the he said, she said response so all blame where possible was put on us, designer said we changed the plans (we did not) the designer said he had forgotten plastering and tiling, but then the installer said we would plaster ourselves, we did not do this. Customer service were extremely slow in their responses, and offered us compensation although quite insulting we agreed because the whole situation has been mentally and financially exhausting for us.

Whilst all this was happening our shower sealant has disintegrated within a month of two of the works being completed. Which I raised, the installer was busy working other jobs so it took another month or two before he came and fixed it. My husband complain about the finishing of the works to Wickes whilst this was also happening with photographic evidence. Though we did not receive much response.

The shower sealant failed again not long after it was installed, again many emails back and forth with customer service, requested a different installer as we had no contact from the installer for months again before he came and fixed it and the work was done so badly, as it was rushed. Residue left from the old sealant, thin in some places and not finished properly.

Complained again, with pictures as we always had and for months asking if they can send someone as the lack of shower sealant was now causing damage to the rest of the bathroom. The installer made no contact for about 6months and asked when he could visit to fix it.

We told him not to come, me made a decision to pay another tradesman to come and rectify the installers mistakes as it would end up costing us more money in the future.

We informed customer service of this, and rather than investigating their installers work ethic and quality of work, they blamed us saying the installer contacted us continually with no response. We have dated text messages to prove otherwise.

They have also now refused to pay any compensation, after stating they could not pay it until all situations were resolved. Stating it’s taken too long, when they as customer service team have delayed the whole process whilst they also restructured their customer service team.

They lack empathy for the customer, do not listen to the customer, use delaying tactics so that you do not receive compensation and also delaying tactics so you cannot complain to the ombudsman.

My advice to anyone looking at Wickes, don’t do it. If you do, take any issues to the Ombudsman as soon as you feel your complaint is unresolved.

Wickes, well you are clever you delay repairs and delay rectifying mistakes so long that people pay another professional, which then terminates warranty and also delays further complaints and compensation.

In terms of being a good company of customer satisfaction you could be better, listening to your customers, looking at the hard evidence provided and also changing the installer at the customer request. No one should feel uncomfortable with an installer in their home, which is the point we got to.

The whole experience has been a nightmare from start to finish. As the sealant is just one example of what is wrong with our bathroom, the list is long.

I really understood another unhappy customer who said something on the lines of it being emotional draining, it really is as well as financially. So much so that the stress is overwhelming

EDIT - comment from Wickes below, example of their lack of customer services, which are for show, they have not reached out at all via Trustpilot nor any other means of contact.

I was truly impressed with Dimu’s knowledge, suggestions and enthusiasm, at Wickes High Wycombe. She understood the brief immediately and was patient with my many questions. My order for family bathroom, en-suite and cloakroom requirements is looking great. Hoping delivery is as professional!

Nice store with friendly staff. Asked for help finding something and they were happy to take me to the item and staff at till good and helped get to the car.

today , like many other times , I use my local Wickes in high Wycombe and every time I get an excellent service from a lady called Carla. she goes beyond her duties to offer an excellent service . had issue sourcing some shower items and she managed to order and reserve an item for me that was not in stock at the store

An outstanding quality of service provided by the very friendly, professional, and dedicated staff (Eryn and Muhsin) at Wickes High Wycombe branch. Thank you

I was greeted by Carla with a smile and asked how I could be helped. I was shopping for a specific power tool which shd identified immediately and found in the stock room adjacent to the tills. She offered to get me a trolley but in the event I did not need it. Throughout her customer service was exemplary, polite, efficient and swift.

I called last Sunday to enquire about oil-filled radiators and went along on Monday evening to pick some up. The person spoken to that Sunday was quite helpful and polite. On the Monday however the shopping experience was marred by dealing with the most rudest, young male on the till. First, he asked me to seal the radiator boxes as he pointed the roll of tape at me! I told him to do it himself, which he did not like. So, as a result, he took his time, sealing the boxes as weakly as possible, then putting the 4 boxes through the till and then shoved the folded receipt towards me saying "There you go!"
I spent about £150 in the store and he did not think to at least be polite and say 'Thank you for your custom'. No problem. I will go elsewhere next time, where good costumer services matters to the store.

Designer great. But units for kitchen started peeling 3 months after installed. We asked Wickes store in High Wycombe to help us resolve, we did not want to complain at that stage. We went in store and via email but nothing was ever done. The CEO team replied last week after we went down that route and said it’s nothing to do with them. Up to us to maintain it by new units. Utter failure from Wickes and their CEO team.

We recently had the pleasure of working with Azee, our kitchen designer, and we couldn’t be happier with the experience. From the very start, Azee used his vast industry knowledge to help us map out and design a kitchen that is not only practical but perfectly suits our lifestyle. His advice was invaluable in helping us control costs without compromising on quality.

His designs were clear, measurements spot-on, and he maintained regular communication throughout the entire process. Azee ensured everything was moving smoothly and was always on hand to answer any questions we had along the way. We highly recommend Azee for anyone looking to create their dream kitchen!

I approached Wickes High Wycombe on behalf of our school PTA to ask them if they would donate a prize to our school fair. They we very quick to respond to my request and donated product to the value of a hundred pounds to the cause. We were very grateful for their interest in supporting the community.

Really impressed with Wickes High Wycombe, particularly Xocoa McGee, for generously donating materials from the store for use in the Holmer Green Jubilee Sensory Garden. So nice to see Wickes supporting the local community in this way. Many thanks!