Wickes - Edmonton Reviews 59

I recently purchased fence panels for delivery for my garden and received great customer experience in the Edmonton branch. Thank you to the team and the managers for all their support.

Excellent service each and every time either buying direct or having bulk delivery.

The staff are wonderful. I left my bag with wallet cards money and driving licence in the car park. When one of the staff found it he searched through their records for my number and called me. The guy wouldnt even accept a reward. Over and above thank you so much Wickes I will be coming back.

Wicks Edmonton Sat 20 June
Great helpful staff.
They let me have lots of heat affected plants very cheap for our community garden.
The manger was especially helpful, great.

The customer assistant went all out the solve my problem

I must say the store manager is 10/10
He went out of his way to help with all the materials I needed for my project -
Well done Wickes Edmonton 👏

Visited the store yesterday and had a great experience. Staff were friendly and knowledgeable, the customer service was excellent. Highly recommend!

Had some last minute decorating going on in my home and needed a pot of Dulux paint. Saw the store had 1 left in stock and did a click & collect. Was ready in less than 10 mins. Great service and quick when i went to collect.

Another great service from wincanton

I've had a great experience at Wickes Edmonton. The staff are always friendly, knowledgeable, and willing to go the extra mile to help customers find what they need. Whether it's advice on a project or assistance locating products, the team is always approachable and helpful.

A special mention goes to Richard, who is consistently excellent. He's always on hand to help with a smile, offers useful advice, and makes sure customers get the support they need. His positive attitude and dedication to customer service really stand out and make a big difference to the overall experience.

It's clear that customer service is a priority at Wickes Edmonton, and that's one of the reasons I keep coming back. Highly recommended.

Always good service from Richard and iris
Recommended for all
They do good service

Avoid!!! I booked a design appointment online using their calendar. I wanted to order both a kitchen and a bathroom. I reserved time with them and reserved time also in my diary to prioritize this.
The appointment was first booked in for 18.00 on 5th June. It then suddenly got changed to 16.00. (*No problem, although unexpected?)
It then changed again and suddenly became booked for 15.30. Ok then, manageable, with organising the day around additional changes... In total the appointment time was changed 6 times! Finally, on the day itself I get a call 2 hours before that the person was not bothering to come at all.
Supposedly because "a colleague booked in with an in-store appointment". In which case, why have the online booking system!?
I give my word and book time to try to buy products, I believe that the least Wickes Edmonton can do is respect customers time?

Update the redelivery was booked in for today 29th May
I received the text last night delivery would be between 07-1300, received a call from Wickes at 08:30 apologising that they cannot fulfil the delivery today as they have run out of plaster boards and offered another delivery date, now the plasterers can’t come till mid June😬
But at least they called me this time to inform they wasn’t coming.
Wickes Edmonton

Worst delivery experience with the Edmonton branch. I arranged to stay home for a delivery of bark chippings and despite receiving confirmation of the delivery, it never arrived. I was given no notice that it would not be coming or any explanation why. I called the branch directly and arranged to stay home another day for it to be delivered as I was assured it would be.

No delivery again - I was told this time it was because the bags had broken! Again no attempt to call and let me know after waiting all day. No apologies offered at any point.

Frustrated with the process, I asked for a refund and was told this would be actioned. Unsurprisingly, nothing was done about this until I called customer service a week later.

Staff at this branch are incompetent and lazy. Avoid!

On the 25/04/2026-The delivery assistant was excellent , and pleasant, and communicative, and helpful. Swift delivery and will definitely use the service again

i found the design of the facilities and expansion to be very impressive and relaxing, the end of my experience was unfortunately overshowed by what felt were misleading and high pressure sale tactics.
during my consultation ,i was told that specific price could not be held because the promotion was ending immediataly .i was pressured to pay a desposit on the spot to secure the deal,which made me feel incredibly umcomfortable and rushed
however ,after leaving ,i noticed that the deal actually runs until 11 may .had i been givrn the speace to consider the offer without being pressured or told inaccurate information regarding the deadlibe ,i likely would have proceeded with the orderon my own term,instead the intraction felt manipulative and left me with poor impression of customer service .
i belived it is important for your team yo know that these hard sell tactics can turn a positive brand experience into nagative one .

Firstly I have always shopped in B&Q but now prefer Wickes as they have helpful staff and better prices.
I returned to the store and asked for Zoe who had previously helped me. Hannah kindly asked collegues on her headset and they said they would get back to her. She asked if she could help so I enquired about some paint which I could not find on the shelf.
Hannah was very helpful and knowledgeable so we came away with what we required.
She took us over to the till. Then mentioned no one had still got back to her about Zoe.
I look foward to hopefully seeing them both soon.
It is so refreshing, to have happy and
friendly staff in retail.

Shout out to Martin – excellent customer service

We visited the kitchen department instore to order a full kitchen and related materials, and we had a really positive experience thanks to Martin.

Initially, when we went to the kitchen section, there was a lady sitting on a chair at a computer. We asked her for help placing a kitchen order, but she seemed quite rushed and not very helpful, advising us to just go to the flat-pack section at the back and pick everything ourselves. This became quite confusing and frustrating for us as it was difficult to locate what we needed.

After that, we went to the till area where we met Martin. Before helping us, he even asked if there was anyone available in the kitchen section, which we explained there was but we hadn’t been able to get the help we needed. He immediately stepped in and offered to assist us properly.

He helped us place the entire order online for delivery, and we were quite indecisive, even changing parts of the order at the last minute after finding a better deal. Throughout this, he remained extremely calm, patient, and helpful, making the whole process much easier for us.

Even though he was busy and another customer was waiting, he handled everything very professionally. He acknowledged the waiting customer, checked with us, and made sure it was okay before continuing showing great awareness and customer care.

Martin was also very knowledgeable, pointing out useful alternatives and offers we hadn’t noticed ourselves, including a sink that came with a tap, which was a great suggestion. He also reminded us of additional items we might need, which was very helpful when putting together a full kitchen order.

What stood out most was his attitude. He was friendly, patient, and never rushed, even though we were taking our time and making multiple changes. He stayed polite and supportive throughout the entire process.

We left feeling extremely well looked after. It’s rare to come across this level of customer service nowadays, and Martin is a real credit to the store. We would highly recommend asking for his help, and we wish him all the best.

In the plasterboard section doing my shopping for materials and over a manger called rahman calling one of the employee a donkey that's why out of order for a manger to say that needs to be gone

How on earth did he last for this long as a manger needs to be fired

Well we have had the most amazing and helpful service in this store. From originally meeting May and her patience with us going backwards and forwards regarding our bathroom refit and getting it exactly right to Faraz the Manager who has been exceptionally helpful to us throughout. The employees in the store are in fact all friendly and helpful but these two are exceptional. Thank you very much for all your help and can't wait for our bathroom to be fitted imminently. Products seem fab too.