Wickes - Edinburgh Reviews 142

Very disappointed in my attempts to place an order with this company. The materials I needed were on offer which was great. I noted that there appeared to be restrictions on delivery to my post code so I phoned to check. It took me three calls as customer services were pretty useless in dealing with my enquiry I did eventually speak to someone in the store who assured me they do deliver to my post code and there was plenty of the item I wanted in stock so I went on line to place my order. When I got to the checkout I was told it was out of stock. Another phone call to the store to be told they had stock but the delivery firm they used don’t deliver to my address (although Wickes does deliver here!)
I asked if the item could be delivered to the store and delivered to me from there and I would pay additional delivery costs. Nope. They suggested I collect them! These are 2000 mm bitumen coated roof panels and I am in my 70s.
I was told I could make a complaint and they would send me the email address. 24 hours later I am still waiting. Meanwhile I have used a local firm. More expensive but helpful and courteous. Will be buying locally from now on.

They had all the items that I needed and are one of the few DIY stores in Edinburgh where you can get plaster. Bhav, the store assistant, was very helpful in finding all the items on my list.

I would like to leave a special mention for Bob at Wickes Edinburgh, who was extremely helpful and supportive throughout what became a more complicated bathroom installation than expected.

It is worth explaining the context. Wickes operate a model where they recommend a contractor to carry out the fitting work, but the contractor is a separate business and Wickes does not take direct responsibility for managing that relationship. This can create challenges because all communication and project management sits with the contractor, and where issues arise the process can become difficult, particularly when the project is being coordinated from a central location rather than managed locally.

In this case, the contractor took a very long time to complete what was ultimately a very basic and low cost bathroom installation. Communication and coordination were not always straightforward, and it was frustrating at times trying to get issues resolved.

However, Bob was a real positive in the process. When there were few others at Wickes willing or able to take ownership, Bob stepped in as a point of contact and did what he could to help move things forward. He listened, understood the problems, provided support and showed genuine commitment to helping achieve a satisfactory outcome.

The Wickes installation model does have its challenges, but people like Bob make a significant difference. His attitude, professionalism and willingness to help were greatly appreciated, and he is a credit to the Wickes Edinburgh team. It’s a pity to learn that he’s leaving the team in Edinburgh.

Bob is a top top Worker. 0-10, He is 100. Missed him.

The team is brilliant in wicked Edinburgh, the manager Bob is amazing guy.

Great advice from store manager Bob to help me find what I needed.

Very friendly and helpful staff from finding something to the Pranitha at the check out, they made me and my black Labrador, Winnie feel welcome. I was able to return some items without a hitch or bother. Thank you all.

Fantastic serviice by manager Bob there. All the staff were engaging and seemed very happy in their work. Great rappore between staff. And Bob resolved my issue quickly and professionally and with a touch of humour.

I'm in Wickes Edinburgh alot. Shout out to Mith who is very helpful and knowledgeable! Cheers!

Kieran was great and made me feel very welcomed. Always greets me and makes sure I am taken care of. I am a very frequent customer and kieran is one of the reasons why

Lovely experience i have back issues and a young man i believe to be named mithilesh helped me to carry each and every one of my bags. I am very satisfied with this and will certainly be returning!

I would highly recommend this wickes. I had an amazing worker called mith who helped me pick up the right tools i need and helped me get the correct lawnmower for my grass. his kindness mean everything as he didn't rush or make mistakes while trying to show me the right tools. Great place and great workers :)

Kieran, his boss and his collegues helped me when I came with a gift card from my daughter. I wanted to buy 'Cotswold stone chippings' in major bags. Unfortunately, I am living 5 miles outside the radius where Wickes Edinburgh usually delivers. (I got a delivery by Wickes about 5 years ago. Maybe, the radius was wider then.) Thanks to Kieran's boss and Kieran's efforts, I will have a delivery in 3 days. Thank you all so much. I got a surprise one day later, the delivery came two days earlier than announced. Thank you again Wickes-team.

Mark was very good no pressure into buying the most expensive bathroom had in my head what I wanted my bathroom to look like he brought it to life can’t wait until it gets done mark was very good

I visited today to order cladding. What I wanted was not all in stock but with help from Annie my problem was resolved, and my full order will be delivered next week. Thank you so much for your assistance and patience 😀

Bob was very helpful when i visited the Edinburgh store this week. He helped me with my order and helped me get a Trade Pro card.

So handy having this DIY store in the city when so many are now at out of town locations.

Always easy to find what I want.

Friendly and efficient service from Pranitha on the tills. 😊

Store manager Bob was very helpful in setting up a business account and was very helpful with his knowledge around the store

Many thanks to Morton, who went out of her way to make sure we got what we were looking for at the best price possible.
Friendly, knowledgeable, helpful service. 5 stars.

Fast service. Pranitha was friendly and prompt with my order.