Wickes - Christchurch Reviews 

Laura planned my kitchen to exactly how I wanted it, her knowledge of products was excellent & very helpful.
Also nothing was to much trouble, when I wanted to change something she gave me all the information I needed to chose
Laura is very professional & nothing was to much trouble
Thanks Laura

I called at the Christchurch store to buy some 4x2 timber. A member of staff was working in the area who helped with a couple of queries I had in a very friendly manner. I then went to the desk to arrange delivery which i was pleased to find could be the next day. The wood duly arrived on time and overall I am very happy with the whole process. In particular I had a fall on the pavement outside my house during the delivery and the driver was extremely helpful in assisting me back inside and offered to wait until my wife returned from walking the dog. I did not need him to wait but was very grateful for his efforts and if it is possible to find out who it was I would very much like to express my appreciation for his concern. He is a credit to your company and I'd like him to know he has my sincere thanks

Customer service is excellent, such a lovely shopping experience. Would also go to this store over any in the area.

Lovely and very helpful staff

Super friendly staff.
I have visited this store more times than I can remember and have never had any issues with the staff there. They’re always looking for the chance to help even when items have been lost or not in stock

We visited the Christchurch store today to purchase a door stopper. Whilst the item was only a small purchase we got very good service from Matt.

Staff helped me to my car with my heavy soil. Been shopping here 10 years and never disappoints!

Great store and excellent staff.

Super friendly staff and always happy to help out. Always a nice experience :)

Helpful team. Good products

TBH All staff really helpful- Give Matt a big shout 👏

Louise in the Christchurch Wickes was exceptional from start to finish, gave us some incredible advice relating to the tiling which we were never given in other places. Would definitely go back when we need our kitchen done or any other needs

Matt at Wickes Christchurch was super helpful today. He went out of his way to track down items that were in stock but not on display. Very helpful and polite!

5 star service from Matt... What a nice guy and helpful member of staff. He was funny, and super helpful from start to finish. It makes such a difference dealing with someone with a bit of character and such a friendly manner when dealing with customers. Thanks Matt..

Spear and Jackson recommended we can buy a rechargeable battery for our hedge trimmer in Wickes our nearest store Bournemouth. It was the worst customer service we experienced from an olderly man accused of language communication and not wanting to help as he made it clear he wanted to go for his lunch break. He told us to go to Christchurch branch.
What a difference in customer service? The young guy "Matt" he was such a breath of fresh air. He couldn't do enough to help us . I asked if we try the battery on our charger, nothing was too much for him. It definitely worth to travel a few extra miles to get to Christchurch Wickes in future but never set foot in Bournemouth store again after the awful customer service.

We were very unsure about how to design our new kitchen but Lou talked us through the whole process and was supportive when ever I changed my mind about something or had an attack of nerves.
We were updated all through the process and everything arrived on time.
David, our fitter, was very helpful and did a first class job.
I'm delighted with the final kitchen and completely recommend Wickes.

Our designer was Lou Ingram and she was just amazing. Everything was precision designed, exactly how we wanted it and she even had super innovative ideas to fit round our awkward spaces. Everything is just beautiful, can't thank her enough.

Wickes as a company are atrocious, definitely avoid unless you're working with Lou. In the brief period she was on leave everything fell apart. The fitter didn't even get in touch for 2 months, after wanting literally 3x what our local fitter charged when we gave up and booked him instead. The worktop didn't arrived (Lou's replacement didn't order it and Wickes customer service to this day haven't once replied). I actually hired a van and drove half the length of the country to collect the worktop in the end!

Lou was chasing for us while on holiday in New Zealand even. When she was back everything was seamless, understandable things like damages etc sorted within days. We even threw her a little thank you tea party. The woman is holding the company together and we can't thank her enough for all she did for us.

Massive complaint on the way to Wickes generally for their disgraceful treatment of customers. AVOID LIKE THE PLAGUE!!!

Just assembled the kitchen from Wickes Christchurch they were incredibly helpful finding me what I needed and the installation process was smooth and probably the favourite kitchen I’ve done yet. The staff were amazing and friendly.

The kitchen I bought from you is almost finished being dirt and it looks fab.

Big shout out to Paul Roberts of Christchurch Wickes. He went the extra mile to sort out our order and deal with delivery issues

Thanks a million Paul you have been great and it is much appreciated

Kim Hamilton