Wickes - Chadwell Heath Reviews 

I cannot recommend the Wickes Chadwell Heath team enough.
Everyone has been more than happy to help and assist us every step of the journey of our new kitchen.
Chahrazade has been amazing designing our kitchen. Visited twice to make sure everything was ready for the installation.
Any questions or concerns we had, she would go over and beyond to assure us.
Massive thanks to Asif Patel, who was always available to help us with anything.
Truly fantastic experience, and kitchen looks amazing!
Thank you all! 10/10!!!

Spent £16.000 on a new bathroom & six months later had a leak which flooded the bathroom. The plumber that I paid £380 said it was a cheap connector that caused it. Wickes refused to pay a penny!

If I never had a new bathroom fitted this leak would not of happened. I had to call out an emergency plumber. Not what you expect after six months.

Was going to get my kitchen from them but will go elsewhere. That would have been more than my bathroom so they have lost that.

Do not use them!

The meeting happened as I had been double booked

Had my design appointment with Jamil,l Khan, he was really patient and knowledgeable , he went through everything with us and gave us an amazing deal on our kitchen

Excellent service from kitchen and bathroom team,great selection of displays of kitchen and bathroom .Design team is very helpful and knowledgeable.

Amazing experience at the store, great customer services from the staff.

I booked an appointment with a Wickes design consultant through their website, received confirmation, and attended the appointment as scheduled. When I arrived, there was no one there to assist me. I was then told that the person I booked with doesn’t even work on Fridays – the exact day the appointment system allowed me to choose.

When I raised this issue with the store manager, he showed no real concern and seemed completely unbothered by the situation. No apology, no attempt to offer a solution – just a dismissive attitude and terrible customer service.

What made it even worse was receiving an automated email afterwards thanking me for attending my appointment and asking how it went. Clearly their system has no idea what actually happens in-store, and there is zero communication across their team.

This was a complete waste of my time and has really put me off using Wickes for any future projects. If their booking system and customer service can’t be trusted at this basic stage, I dread to think what the rest of the process would be like.

Wickes chadwell heath is fantastic, you always find what you need, i always prefer chadwell heath rather then barking, because service is better from the staff.

Wickes Chadwell Heath is my favourite go to place at the moment. The staff are very friendly & knowledgeable and it’s a great place to buy quality products for the home for excellent price, rather than the extortionate prices other DIY companies charge. I will highly recommend everyone to visit.

I recently bought flooring for my kitchen and was served by Asif. He was very polite & friendly and advised on the different types of flooring available and which would be best for my needs.
He was also kind enough to take my goods to the till and assist in taking them to the car which is what makes a store stand out from the rest.

Will definitely be using Wickes Chadwell Heath again, highly recommend.

I made an appointment for a kitchen design and they had availability within a few hours which was great. I was fortunate to have Chahrazade as my designer and all I can say is, she did not disappoint. She completely redesigned my kitchen by changing the entire layout. As my kitchen isn't very big, she maximised the use of space and recommended clever storage solutions. All in all, she was very practical in her approach while not compromising aesthetics.
Chahrazade also helped with the flooring in the kitchen and suggested which would be best with the kitchen suite chosen.

Definitely recommend the team at Wickes Chadwell Heath for your next kitchen or bathroom design and installation.

Booked appointment online for 5:00pm Friday 7th November.
Arrived 5-10mins early, only to have to wait to be told nobody there for my appointment as the person I have the appointment with is on leave.
Said it shows that I could book online anytime from 8:00am- 6:00pm on 8th November instead. Was informed person who appointment would be with is fully booked on 8th November.
So appointment now booked for Tuesday 11th November

Ordered plaster beading online click and collect . Then went to collect got in the car park and has a email to say the order had been cancelled . They had over 50 in stock when i ordered 1 hour previously . I reckon they dont have the staff or the staff can be bothered to get up off their a££s

Auto email from Wickes
Nayaz Shaik, thank you for attending an appointment with us
We hope you enjoyed meeting with your Wickes Design Consultant.

But in real, i have booked a home visit appointment but no one turned up to my home. Had a chat with a store member and he said he will send someone but nothing happened and hence an auto email was sent as i booked an store appointment. Thats a very poor service Wickes, disappointing !!!!!

Lee brown is an amazing manger his customer service skills are exquisite every time I go there he always goes extra mile above and beyond and help me I highly recommend him to be credited for his work and abilities and others should learn from his customer service thanks again

I wanted to share our amazing experience with Wickes in Chadwell Heath! Harmony House recently received a donation of washable paint worth £100 from Wickes community project and it will make a huge difference to our space. The staff were incredibly helpful and supportive throughout the entire process. Its wonderful to see a company giving back to the community in such a meaningful way.. A massive thank you to Wickes for your support and help- its truly appreciated!

I got my kitchen designed by Chahrazade who was absolutely amazing and really helpful. I’m so happy with how the design turned out and would definitely recommend her!!☺️

Jamil was so helpful! He helped us plan out and pick everything for our bathrooms and was very patient as we were deciding what we wanted! Would highly recommend him.

Excellence from start to finish, Jamil was so helpful, I wouldn't have have trusted anyone else with my bathroom projects.