Wickes - Brentwood Reviews 

182
TrustScore 4.5 out of 5

4.7

Brook Street, Brentwood Essex, CM14 5LX, GB


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Rated 5 out of 5 stars

We had a new kitchen fitted through Wickes at Brentwood. Tunay in the store was very helpful in helping us to choose the design. Our fitter Andrey inspired us with his vision. He came up with the s... See more

Rated 5 out of 5 stars

My husband and I had the pleasure of meeting Leanne who has designed our dream kitchen. She showed us just how we could have what we wanted and more. She has an amazing skill at taking your thoughts... See more

Company replied

Rated 1 out of 5 stars

: I had a brand new kitchen fitted by Wickes just days before they caused a leak which destroyed it. That kitchen was bought with my critical illness money. Nearly 12 months later, nothing has b... See more

Company replied

Rated 5 out of 5 stars

Pushpa was very helpful, friendly and helped us with all our needs. This made our shopping experience so much easier when trying to get lots of flooring and additional products. Thank you

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Brentwood

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Brook Street, Brentwood, Essex, CM14 5LX, United Kingdom

  • +441277233899

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.7

All reviews

(182)

14,428 reviews in the last 12 months

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Rated 5 out of 5 stars

Wickes Brentwood (8409)

Wickes Brentwood (8409)

Fantastic customer service during my visit to the store this week. Ant was super helpful with making enquiries for me on the system to find a product, and also processed a refund for me. Ant was very friendly and it goes a long way.

10 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Leah, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wickes Kitchen Design has impressed us

The Wickes employee, Navdeep, in the Brentwood branch was the person we dealt with from the start of our process of choosing, designing and installation our new Kitchen. We are now at the stage of having received and approved the design, the included equipment and associated extras that we required. Our Kitchen installer has “ site visited” and all arrangements and installation date have been agreed.
We have both been impressed by the manner in which this process has been progressing, Navdeep’s design was detailed and included all the elements we had asked for, he was very personable, skilled and professional in the dealings with us. The process was at no stage a “ sales pitch”, it was very much one in which we as customers were the highest priority. All stages, costs and implications were fully explained in detail at all times.
Our fitter, Kevin visited us as the first “ fitting and installation” phase and has proved to show the same excellent qualities as Navdeep.
So to sum up, Wickes has provided a Kitchen Design process that impressed us and so far, it has gone very smoothly

1 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Roy, thanks for your wonderful feedback, and I'm delighted that you loved the service from Navdeep throughout your kitchen design. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Bought a kitchen through wickes using…

Bought a kitchen through wickes using Tunay he was very helpful and made the process really easy

No problems would recommend him to anyone.

1 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Ryan, thank you for your positive feedback and I'm delighted that you enjoyed the service from Tunay throughout your kitchen design process, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great experience

popped in with no idea of what I needed. Anthony was a great help. he was very knowledgeable, polite and fun. Will definitely be back!

27 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Jenny, thanks for taking the time to share this feedback, we are pleased to hear that Anthony was a great help, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great customer service by Anthony

Great customer service by Anthony. Polite, friendly and very helpful.

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Stacey, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony and Sara were super helpful and…

Anthony and Sara were super helpful and knowledgeable! Thank you!

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony and Sara in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony was very helpful

Anthony was very helpful, polite and professional

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Karyn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Such a friendly experience…

Pavneet at Brentwood store was so helpful when I asked for stock availability on a product and guided me to the correct aisle. During me purchasing the same item, she was very bubbly and polite and generally just a very pleasant young lady. Thank you for being so helpful and friendly.

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Kevin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Pavneet in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony @ Brentwood

Hiya. Anthony was really helpful. Very greatful for his assistance.

Top Man 👨

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Colin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service from Pameet at Brentwood…

Great service from Pameet at Brentwood who was friendly and helpful with what I needed

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Grace, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Pameet in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

We were after a refit on our en suite…

We were after a refit on our en suite bathroom and contacted Wickes. Their consultant bathroom surveyor Navdeep Bhandal answered and arranged a visit. He came when he said and we visited the shop the next day where we got an estimate which was handled really well. To put in context other bathroom shops had messed us about for estimate so this was a good start. No heavy selling just a really good customer service approach to our estimate. We did not sign straight away and thought it through and decided to try wickes. The fitter came Arlo and the installation went good. Wickes sent out a surveyor on first day to check everything on site which was a nice approach. Customer service at wickes contacted me on the first day and also checked was i happy with everything so far which i was. At the end of the Job Navdeep Wickes surveyor asked if he could visit and checked to see if everything was okay which it was. Large companies can be tricky but Naveep at the Brentwood branch and the fitter Arlo and his team done a first class job.

13 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Raymond, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Navdeep in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good customer service from Parneet…

Good customer service from Parneet polite and added some humour as well. Makes a change from soulless self scan in other shops.

11 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Andrew, thanks for taking the time to share this feedback, we are pleased to hear that Parneet provided you with a good service, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Amazing service at the Brentwood branch by Anthony!

Visited the Brentwood branch, was served by Anthony. Very knowledgeable, accomodating friendly and very helpful. Made my visit super easy and smooth.

15 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Austin @ Brentwood was a great help…

Austin @ Brentwood was a great help knows his stuff and helped with everything I needed

9 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Rob, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Austin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Friendly service - Pameet.

11 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey AC, thanks for your positive feedback, and I'm glad you enjoyed the quick and easy service in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Good price and range of items I…

Good price and range of items I required
Austin, Brentwood store, on the checkout, very polite and helpful with what I needed

8 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Scott, thanks for taking the time to share this feedback, we are pleased to hear that Austin was helpful, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Austin was great

Austin was great, and supported us with the right advice. 💯 customer service!

8 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Austin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good Austin

Good Austin

8 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Tom Perry, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Austin and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

We had Navdeep from Wickes in Brentwood…

We had Navdeep from Wickes in Brentwood as our design consultant for our new kitchen. I can’t say enough good things about Nav he explained everything in detail & made suggestions that we hadn’t even thought of. In addition he was polite, courteous & very professional. I wouldn’t hesitate to recommend using Wickes.

3 November 2024
Unprompted review
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Reply from Wickes - Brentwood

Hello Maz, thanks for your wonderful feedback, and I'm delighted that Navdeep in our Brentwood was super helpful throughout your kitchen design. It makes us proud you're happy with your new kitchen and that you would recommend using Wickes, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Friendly customer care

Always a choice of products. Was served by a polite and professional young man named Austin from the Brentwood Essex store. (8409)

20 December 2024
Unprompted review
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Reply from Wickes - Brentwood

Hi Vandana, thanks for taking the time to share this feedback, we are pleased to hear that Austin provided you with a great service. We appreciate you taking the time to let us know. RD

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