Wickes - Blackpool Reviews 

Choosing Wickes and trusting their install recommendation was singularly the worst decision we have ever made for our home. We have an unfinished kitchen that by Wickes own Install Manager admission has plug sockets that are incorrectly installed too close to the hob top which is a potential risk to our home and safety if we were to use it - so we are not. We are at the end of October when we agreed the kitchen purchase and install that then started on 11th MARCH - and what I am getting now are emails each week that is a cut and paste of the week prior.

My husband contacted Wickes on the 19th July after we were what by any standard, understanding and patient with the installers and some issues they faced. There is an endless list of issues and concerns that have been raised, flooring, safety of electrics, cupboards coming off, and then general quality of finish. From the 19th July Wickes have abdicated any level of customer service of resolution.

Wickes recommend these installers and when it is poor they just drag their heels and couldnt care.. this is our very real and current experience.

We spent over £20k having a complete refit of our kitchen in August 2023. All work was contracted through Wickes and completed as scheduled. However there were some issues requiring rectification which I had to chase Wickes to address. The last issue is associated with fitting a replacement cupboard door which was eventually supplied 5 months ago but still hasn't been fitted! Wickes are not a company that do things quickly unless it involves taking your money. They offer unacceptable customer service and ignore requests to carry out rectification work

Never known a company as bad! Please do not use them for any installation. Without hot water and heating for 38 days. Our plumber fixed it, said it was most likely their fault as did the baxi helpline nd they are refusing to pay saying no concrete evidence. It worked up to them starting the installation then didn't. Can't get more concrete than that!

Shocking service constant promises to call me back order was cancelled due to no show by fitter which was not his fault they changed the Installation date but omitted to tell me, the kitchen was in my way when I eventually got through to customer services was told I asked for it to be placed there yes I did because was meant to be installed 2 days later he then asked if I could put it a spare bedroom I live on my own in a 3 bedroom house !!! Still waiting after several promises to return my deposit I will be pursuing this through court how this company can carry on trading is beyond me

Initially I was in a rush, so I thought about just buying a few units and throwing them in the kitchen. After speaking with Anna, I was persuaded to have a free professional design consultation. It was the best possible option for us. Anna was friendly, professional and helpful. She gave us an amazing design which used the space we had available absolutely perfectly. Genuinely couldn't have asked for a more perfect design.

I was really looking forward to purchasing a new kitchen. I had a few ideas but I needed advice on the layout, appliances and units etc. It seemed very overwhelming and I was worried about making the wrong decision.
I rang Wickes and spoke to Neil Gregory... he came to my house a few days later to measure up. Neil was so helpful and shared his ideas and suggested an island (which i love!) When I visited the showroom, Neil had all the images on the computer. He was very patient as I changed my mind several times during the following couple of weeks, but Neil was always very obliging and nothing was ever too much trouble. I now have the most perfect kitchen and I am very grateful to Neil and Wickes!