Wickes - Birkenhead Reviews 

107
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TrustScore 4.5 out of 5

4.5

Rock Retail Park, Unit 1, Birkenhead Cheshire, CH41 9DF, GB

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Rated 5 out of 5 stars

Our first big project in our new home, saying goodbye to an en-suite that had been quietly ageing for 26 years. Jamie guided us through the design with warmth, imagination and not a hint of pressu... See more

Company replied

Rated 5 out of 5 stars

Massive thanks to Birkenhead Wickes for their donation to our Community Garden. The tools have been very welcome in helping us clear an area making it accessible for our residents, families and frie... See more

Company replied

Rated 2 out of 5 stars

Tried to book an appointment for a supply and fit. Received a rather condescending call stating firstly they cannot attend the changed appointment time, though I had not changed anything, then the cha... See more

Company replied

Rated 5 out of 5 stars

Great charity support from staff in store, particularly Catia, when we were awarded £100 towards painting items for our community centre. Directed to the right items and suitable recommendations... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Birkenhead

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Rock Retail Park, Unit 1, Birkenhead, Cheshire, CH41 9DF, United Kingdom

  • +441516470922

4.5

Excellent

TrustScore 4.5 out of 5

107 reviews

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4.5

All reviews

(107)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will supported Bebington Scouts

Will supported Bebington Scouts with equipment to support Scouts & Explorers to achieve their Electronics Activity badge whilst at District Camp.

Thanks Will!

13 April 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Gareth,

We're happy to hear that the equipment supported the Scouts and Explorers in achieving their Electronics Activity badge. Thank you for your positive feedback! -Ellysse

Rated 5 out of 5 stars

Very pleasant and easy design process

Rita was great! She came to our house measured and discussed our budget. She did an amazing job designing our bathroom and keeping it within our budget. She incorporated all the items that we wanted without compromising the design and again all within our budget. If the installation goes half as smoothly as the design process we will be over the moon. Very well pleased!

9 April 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi, Thanks for taking the time leaving your review. We're happy to hear that the bathroom design process met your expectations and budget. We're pleased that all your desired items were included in the design. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Helpful staff

Staff were very helpful when ordering as i needed specific products for my elderly father

8 April 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Tony. Thank you for telling us about your visit to our Birkenhead store and about how helpful you found our staff in getting you the products that you needed. We appreciate your business.

Rated 5 out of 5 stars

Fair prices and good quality.

I went online and ordered fences panels and other heavy stuff. Everything arrived on the day I picked, I was told in advance when my delivery was arriving. The driver was helpful too. No damaged goods either. The prices for what I ordered was fair and the £4 delivery charge I thought, was very reasonable. I will shop with them again.

2 April 2026
Unprompted review
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Reply from Wickes - Birkenhead

We're happy to hear that your online order arrived on time and in good condition. We appreciate your positive feedback regarding our prices and delivery charge. Thank you for shopping with us! -AK

Rated 5 out of 5 stars

Rita Bosnjak was brilliant in designing my Kitchen

Recently bought kitchen from Wickes for my BTL. Kitchen was designed by Rita Bosnjak at Birkenhead branch. She was brilliant in providing all the guidance and support to get the best possible outcome considering the size and budget constraints we were working with. She was amazing and will recommend her for a design work.

7 February 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Satish, We appreciate your positive feedback on the kitchen design experience you had at our Birkenhead branch. We're happy to hear that Rita provided excellent guidance and support while working within your budget and space constraints. -Summer M

Rated 3 out of 5 stars

Wickes kitchens - mixed

We got a new kitchen designed and fitted by Wickes for my mum and the experience was mixed.
The design of the kitchen was fine and the quality of the units was good but the fitting wasn’t great. The actual units are fine but the tiling and the flooring are not great. The finishing was poor really, there were little gaps between the walls and the units which I have now caulked. I also had to fill a long strip which was too small to tile between the door and a cupboard.
There was nothing major but lots of little annoyances I would have expected the fitter to do.
No threshold strip fitted on the new floor.
Doors that opened and hit walls.
Caulk/silicone not done.
Like I said, nothing major but things which should have been done by the fitters.

19 January 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hey Mike, thank you for your feedback, and I'm glad your kitchen design went well, although I'm sorry for the issues you've faced afterwards with installation. If you can please reply back to the private message I've sent you on trustpilot we can advise further. - Dylan

Rated 1 out of 5 stars

What a bunch of lazy clowns

What a bunch of lazy clowns. Just standing at doing nothing. I’m off to B&Q

27 March 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Julie Wallace We appreciate your feedback, and we're sorry you had a poor experience. -LC

Rated 1 out of 5 stars

Do not buy a kitchen from these clowns

Do not buy a kitchen from these clowns. Absolute joke what they consider 'quality' and a fine example of dreadful service. Avoid at all costs.

14 March 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi, Scott. Thank you for taking the time to share your review with us. I'm really sorry to see you're not happy with the quality of your kitchen and customer service you've received. I've sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

Fantastic donation!

Having applied for some free paint for a Community project, I was astounded by the generosity of the manager Will Gilbert. Thank you to everyone associated with Wickes for being so kind and helpful.

16 March 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi H, We're so happy to hear that you were astounded by the generosity for your community project. Thank you for your positive feedback and for recognising Will Gilbert and the team's kindness. -LC

Rated 5 out of 5 stars

Excellent home visit

We had a visit from Neve from our local store. She was efficient, professional and very knowledgeable. Totally recommend.

12 March 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Kate, thank you for taking the time to share your feedback with us. It is wonderful to hear that you had a great experience with Neve! -SM

Rated 5 out of 5 stars

I visited the Birkenhead store on…Thursday

I visited the Birkenhead store on Thursday afternoon 19th February. Mark was so helpful - he couldn't do enough for me - Wickes you are lucky to have a man who gives such great customer service!

19 February 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Linda,

It's great to know that Mark was so helpful and provided excellent service. Thank you for your feedback and kind words. -Ellysse

Rated 5 out of 5 stars

Rita Bosnjak

Rita, our Design Consultant, was extremely helpful, efficient and patient and clearly enjoys her job.

I would recommend her service.

17 February 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

Hi J. Dunleavy,

We're delighted to hear that Rita was extremely helpful, efficient and patient. We appreciate your kind words and recommendation. -Ellysse

Rated 5 out of 5 stars

Brilliant service from Jamie!

We had Jamie help us choose our options in store and couldn’t have asked for better service. He was super friendly, professional, and really down to earth. He genuinely listened to what we were looking for and didn’t try to upsell us on anything we didn’t need. We couldn’t fault his service at all – a fantastic experience from start to finish!

16 February 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Joseph, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Jamie was able to delivery excellent customer service while answering any questions you may have had. -SM

Rated 5 out of 5 stars

Great consultation

Paul the design consultant is lovely. So helpful and knowledgeable. He answered all of my questions about my kitchen design. I'm due to go into the store this week to see the finished result. Really looking forward to seeing it. Will follow up when the kitchen has been fitted.

14 February 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

Hi, Jayne. Thank you for taking the time to share your experience with us. We are really pleased to see that your design consultant, Paul, provided an excellent design experience. Please do keep us updated on your project! Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Buying a new kitchen was made easy…

Buying a new kitchen was made easy thanks to Jamie Johnson’s knowledge experience helpfulness and patience as he answered all our questions and went through every detail fully, thank you

11 February 2026
Unprompted review
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Reply from Wickes - Birkenhead

Hi Howard, Thanks for taking the time leaving your review. We're happy to hear that our team member's knowledge, experience, and patience made buying a new kitchen easy for you. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Scout hut accessible project

As a scout group we s have little funds for maintenance of our hut.
To allow inclusion of disabled youth we needed to add an accessible toilet.
We approached Wickes Birkenhead and they donated some items from our shopping list and gave 10% reduction on other items.
This was such a boost to our project as funds are limited.
Many thanks to store manager Kate for all her help and assistance.

6 February 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

Hi Stephen, Thank you for taking the time to share your experience. We are happy to hear that the Birkenhead branch and manager Kate were able to help out the local community! -SM

Rated 5 out of 5 stars

Great experience

Was at store today and was served by James who was exceptionally helpful from start to finish. Interrupted what he was doing to search for our product then disappeared to get it and even served us on payment. Very professional throughout and a credit to the store.

31 January 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

We appreciate you sharing your experience. We're happy to hear that James was so helpful during your visit and provided professional service. Thanks again for the kind feedback. -AK

Rated 5 out of 5 stars

Very excellent

Very excellent

26 January 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

Thanks so much for your positive feedback, and I'm glad you enjoyed the service in our Birkenhead store! - Dylan

Rated 5 out of 5 stars

Fabulous Rita

Fabulous Rita , an absolute pleasure, great service, lovely coffee!

26 January 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

Hey Elizabeth, thanks for your positive feedback and I'm delighted that Rita was super helpful in our Birkenhead store! - Dylan

Rated 5 out of 5 stars

Exceptional Service and Inspiring Community Spirit

We visited Wickes Birkenhead today to purchase storage solution’s for our charity and had the pleasure of being helped by Will. Not only was he incredibly polite and helpful, but he also took the time to explore additional ways Wickes could support our charity. His genuine community spirit and dedication to helping others made the experience truly memorable. Service with a smile and a real heart for giving back. Thank you Will for supporting your local community!

22 January 2026
Unprompted review
Wickes - Birkenhead logo

Reply from Wickes - Birkenhead

We appreciate you taking the time to share your positive experience at our Birkenhead store. We're happy to hear that you received excellent service and that Will went above and beyond to assist your charity. It's great to know you felt supported! -AK

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