Wholesale Domestic Bathrooms Reviews 

3,534
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and helpful sales advisors who provide expert guidance on bathroom fittings without pressure. Consumers also appreciate the excellent product selection, top-tier customer service, and a smooth, efficient ordering process from start to finish. However, some customers also noted issues with items arriving damaged or experiencing unexpected delivery delays and stock shortages. A few reviewers expressed frustration regarding unhelpful responses or missing parts when trying to resolve these product problems. Others mentioned difficulties with strict return policies when attempting to replace defective goods outside the initial timeframe.

What people talk about most

Staff

Clients share positive opinions on staff, frequently noting that employees are extremely helpful, patient,... See more

Product

People report positive experiences with product, noting a great choice of quality goods and competitive... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff for being extremely patient,... See more

Order

Reviewers mention positive feedback about order, noting that the online ordering process is smooth, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

George our sales assistant was first class. Helpful, knowledgable and full of ideas without being pushy. Nothing was too much bother. He spoke very proudly of his employer and the products. His re... See more

Company replied

Rated 5 out of 5 stars

Great experience at wholesale and Domestic in Hillington Glasgow. The lady Alison Brown who helped us was excellent and so helpful. Nothing was too much trouble. We have unusual shower enclosure s... See more

Company replied

Rated 5 out of 5 stars

Zoe was incredible today - we had a rough outline of what we wanted but were a bit lost on specifics. She talked us through everything we had to consider on the design, and many things we hadn't even... See more

Company replied

Rated 5 out of 5 stars

Excellent quick delivery. Mountains of packing ensured the wash basin arrived in perfect condition. There were a couple of bashes/small tears on the outside box but all safe inside. Love our new ba... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Written by the company

Whether you are in the market to refresh your existing space with a bathroom accessory, or instead looking to perform a complete renovation, we have items and prices that will appeal to any budget. Value is very important to us and we believe in a philosophy to sell bathroom suite packages at great prices, which is why at Wholesale Domestic you will always get the best price when buying one of our expertly designed bathroom suites which are styled and priced to appeal.

30 Day Money Back Guarantee

We offer a 30 day cooling off period after delivery.

If you decide you are not happy with your order, we will offer a full refund provided you contact us within 30 days of delivery of your order. Please see our website for full terms and conditions.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,534)

563 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wholesale Domestic Bathrooms did not disappoint!

Wholesale Domestic Bathrooms did not disappoint! I was speaking to an colleague about a high quote I was given in Fife and she recommended going, telling me about her savings. A lady called Linda asked to help us and she was absolutely brilliant, she worked at our pace as we told her what we wanted and the price was considerably cheaper than the local company who gave us our original quote.

16 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Linda!

Many thanks
WDB

Rated 5 out of 5 stars

We were dealt by linda Doran who was…

We were dealt by linda Doran who was very efficient, had good sound knowledge of what we needed and was helpful at guiding us. The Process was seamless and made our visit to the store a positive and welcoming one.

Very happy with how we were treated and linda had a warm and friendly manner.

Thank you.

14 June 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this wonderful 5 star review!

We are glad to hear that your experience with the store was positive.

We will pass your kind words on to Linda!

Many Thanks,
WDB

Rated 5 out of 5 stars

The staff member (Emma Liddell) was…

The staff member (Emma Liddell) was extremely patient and understanding with your requests and completing our bathroom order.

10 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Emma!

Many thanks
WDB

Rated 5 out of 5 stars

Visit today

In today ordering a new bath and panel. Emma helped us look at our options for the bath we chose and priced them for us. She was upper helpful and answered all of our questions.

14 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Thank you for the kind words, here at wholesale domestic we pride ourselves on delivering quality customer service and we are glad to see you have enjoyed your experience. I will pass these kind words onto Emma and we will continue to deliver stand out customer service.

Happy new bathroom,

Many thanks,
WDB

Rated 4 out of 5 stars

The sales advisor jui pontis was very…

The sales advisor jui pontis was very understanding and easy to work with . Amazing customer service

13 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us an amazing 5 star review!

We are so happy you enjoyed your experience with us

Your lovely words will be passed over to Jui

Happy new bathroom!

Many thanks,
WDB

Rated 3 out of 5 stars

Beware kerbside delivery

Happy with the online ordering process, speed of delivery and products I received. However, the website states that if you spend over £500 you qualify for free delivery. Kerbside delivery. This is the first time I've come across this and I was not impressed.

Firstly I had no idea when the delivery was happening but received a text at 10am saying my order would arrive between 8am - 6pm. I got a call from the delivery driver at around 11am to say he was on his way and I explained that I'm on the 2nd floor. He said he may need some help with the delivery so I offered to come down when he buzzed. He did buzz my door at 1140 but when I got down the stairs I found a wooden pallet with several very large and heavy boxes and the delivery van disappearing down my drive. He hadn't even waited to make sure it was the right address and that I was there to receive it. I then had to enlist the help of my neighbours to get the stuff up to my flat as there was no way I'd have been able to lift the boxes on my own. And I was then left with a large wooden pallet to dispose of myself.

Very disappointing. If a company offers delivery then I would expect my order to be delivered to my home, not abandoned in the foyer.

So overall no issue at all with the products but the delivery process really let it down and would definitely give me pause before using this company again.

5 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Hi
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you were happy with our ordering process, delivery speed, and the products themselves. However, we’re very sorry to learn about your experience with the delivery, which clearly fell short of both your expectations and our standard.

We understand how frustrating it must have been to receive limited notice, an unclear time window, and then have your order left unattended without confirmation or assistance—especially given the size and weight of the items. This is not the level of service we aim to provide.
While our standard delivery is kerbside, we appreciate that this may not always be clearly understood, and it’s evident in your case that both communication and execution from the delivery team were not acceptable. We are currently reviewing this with our logistics partners to ensure drivers allow sufficient time for customers to answer and to prevent deliveries being left without confirmation.
We also recognise the inconvenience caused by having to move the items yourself and dispose of the pallet, and we sincerely apologise for this.
Your feedback is extremely valuable and will help us improve both our communication and delivery processes going forward. If you would like to discuss this further, please contact us at help@wholesaledomestic.com, and we’ll be happy to assist.

Regards
WDB

Rated 5 out of 5 stars

Delivery time was as promised

Delivery time was as promised. Even when the panel ordered came damaged contacted them and it was replaced with no issues and on time.
Not my first time using domestic bathroom and l will come back again.
There service is good, staff are great,and they have lots of choices of item to choose. I highly recommend.

9 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good afternoon,

Thank you so much for your kind review!

We’re really pleased to hear that your delivery arrived as promised and that our team was able to resolve the issue with the damaged panel quickly and smoothly for you. Providing a hassle-free experience is what we strive for, so it’s great to know this came through.

It’s especially nice to hear that you’ve chosen to shop with us before and plan to return again—that truly means a lot to us. We’ll make sure your feedback is shared with the team, as they’ll be delighted to know their efforts are appreciated.

Many thanks,
Hayley

Rated 5 out of 5 stars

Steve at Aberdeen branch was absolutely…

Steve at Aberdeen branch was absolutely great he was very knowledgable and helped me a lot.

12 June 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for your kind words! We’re thrilled to hear that Steve at our Aberdeen branch provided such knowledgeable and helpful service. We’ll be sure to pass along your feedback—he’ll really appreciate it

Many thanks,
WDB

Rated 5 out of 5 stars

Charlene at Customer Collections was so…

Charlene at Customer Collections was so patient, friendly and helpful when we decided to buy a clearance item instead of the one we had just purchased in the show room. Thank you it was much appreciated.

5 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good afternoon,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Charlene!

Many thanks
WDB

Rated 5 out of 5 stars

The process of ordering has been…

The process of ordering has been excellent. After ordering our whirlpool bath we realised that we had not ordered the panel, tap and bath trap needed alongside the original order. I spoke to Steve at the Aberdeen store and he was extremely helpful by email and over the phone. Steve was able to add the additional items to my original order so that they can arrive together. I am very happy with the professional service and how efficient the team are in managing orders.

11 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you so much for your kind feedback!

We’re delighted to hear that you had such a positive experience with your order. It’s especially great to know that Steve at our Aberdeen store was able to assist you promptly and ensure everything was added to your order so it could arrive together—he’ll be very pleased to hear your comments.

Many thanks,
WDB

Rated 5 out of 5 stars

Very good service thanks Cameron

Very good service thanks Cameron

10 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Cameron!

Many thanks
WDB

Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with all of the aqua panels I ordered came damaged. After a battle over the phone I was then informed id get a full refund. I then only received a partial refund…. Having to call once again for a rude customer service assistant to inform me that they won’t refund the amount for the trims “as these can be used”. But not actually comparable with other manufacturers specification's. All in all a terrible customer experience and I’d steer clear of in future as products and delivery were very poor quality indeed.

9 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning

We are sorry to hear that you are dissatisfied with your experience and apologise for any frustration caused.

To clarify, refunds for the trims are not issued in advance of their return. In this instance, we arranged for the collection of the trims, and these will be processed for refund once they have been received back by us, along with the delivery charge.

Please be assured that, once the returns process is complete, you will receive a full refund for your order as advised.

If you have any further questions in the meantime, please do not hesitate to get in touch.

Kind regards
WDB

Rated 5 out of 5 stars

We have been at Wholesale Domestic…fabulous service

We have been at Wholesale Domestic twice in the past few days and can’t thank Linda enough. She went above and beyond, ensuring we had everything we needed for the job. She has such a lovely manner and made everyone waiting in the queue feel at ease they would be seen shortly.

8 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Linda!

Many thanks
WDB

Rated 5 out of 5 stars

Amazing price for tiles

Amazing price for tiles. Great friendly service from Charlene nothing was to much bother

8 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Charlene!

Many thanks
WDB

Rated 5 out of 5 stars

Alice was brilliant and ensured I got…

Alice was brilliant and ensured I got everything I needed, no pressure, very knowledgeable and made the experience enjoyable.

6 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us an amazing 5 star review!

We are so happy you have enjoyed your shopping experience with us

Your lovely words will be passed over to Alice

Happy new bathroom!

Kind regards,
Erin

Rated 5 out of 5 stars

Great customer service and support by…

Great customer service and support by extremely knowledgeable staff.
Very helpful, friendly and understanding attitude.

7 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could lead you through the process of selecting a bathroom.

Our sales team will be glad to hear your kind words!

Many thanks
WDB

Rated 5 out of 5 stars

There is so much to see in the showroom…Ask for Linda

There is so much to see in the showroom that it could be overwhelming…Thankfully we were professionally assisted by Linda Doran who helped us with the selection and explained how the items would be delivered and prepared a detailed estimate for all the items we were considering
Linda’s knowledge of the products was fantastic!

7 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Linda!

Many thanks
WDB

Rated 5 out of 5 stars

Excellent Service

Couldn't fault the service we received from Elspeth. She was so helpful and very knowledgeable about the products in the showroom and a pleasure to deal with.

6 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good afternoon,

Thnank you for taking the time to leave us an amazing 5 star review!

We are so happy that you have had a good experience with us

Your lovely words will be passed over to Elspeth

Happy new bathroom!

Kind regards,

Erin

Rated 5 out of 5 stars

Srishti made the process of selecting…

Srishti made the process of selecting the products and sorting the finance very easy. Excellent range of products.

6 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good afternoon,

Thank you very much for taking the time to leave a 5 star review for our company. We greatly appreciate the kind words and we are glad you found the selecting of products and finance sorting very easy. We will pass these kind words onto Srishti and continue to do our best to provide the best customer service possible.

Happy new bathroom.

Many thanks,
WDB

Rated 5 out of 5 stars

Just ordered en-suite bathroom…

Just ordered en-suite bathroom furniture today. Esther in Hillington was excellent , very helpful and knowledgeable. We were helped by Iain on a previous visit also and he was excellent too. Thanks very much.

6 June 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us an amazing 5 star review.

We are glad to see you have enjoyed your experience with us so far. We will pass your kind words over to Esther and Iain.

Happy new bathroom.

Many thanks,
WDB.

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