I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more
Company replied
Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more
Company replied
First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.
Company replied
Company details
Information provided by various external sources
White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.
Contact info
White Stuff, Office 2.04/5, Second Floor, Canterbury Court, 1-3 Brixton Road, SW9 6DE, London, United Kingdom
- 020 3752 5360
- www.whitestuff.com
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My delivery failed to get to the drop…
My delivery failed to get to the drop of point that I chose whic I paid for I notified custome service regarding this they send the item again which arrived 4 days later at the same pick up point. I requested that my delivery be refunded which has been without any problem which I am very grateful for so hence 5 stars.
17 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Great sale prices on top quality…
Great sale prices on top quality clothes.
24 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
V helpful female staff
V helpful female staff, working on her own but v efficient
25 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
I still haven't received the items…
I still haven't received the items ordered nearly two weeks ago. This is the second time this has happened with Whitd Stuff. It's now too late for me to take the items o holiday with me.
25 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review.
We are so sorry to hear that there is a delay with your order.
Please could you send an email with your order number details, to customercare@whitestuff.com & we will escalate this for you.
Kind Regards Customer Care Team
Always great quality clothes that last…
Always great quality clothes that last for years. Stylish and very wearable. Love that I can collect orders in store for free where the staff are always helpful and friendly. Most of my wardrobe is from White Stuff… I think that says it all!
22 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you enjoy shopping with us.
We hope to see you again soon!
Kind Regards Customer Care Team
New dress…
Great fan of white stuff made a order at my t wells store was only a few days great staff helpfull . My order was a purfect fit and even better in the sale
24 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Wells shop.
The team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Good choice of sale and new clothes
Good choice of sale and new clothes. No queue to try on. Only issue was I was stood at the till waiting to pay and the two women behind the counter, carried on a personal conversation. They knew I was waiting, I was the only one in that part of the shop, so I stood in front of them until their conversation came to an end and one of them said, Thank you would you like a bag?
24 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review.
We are so sorry to hear that you have had this experience.
Please could you send an email with the shop location and date/time of incident to customercare@whitestuff.com so we can get this raised with our retail team.
Kind Regards Customer Care Team
The sizing of the blouse bore NO…
The sizing of the blouse bore NO relationship to the info about sizing. Both the size 20 and 18(bought from another company) were approx. 5" bigger than advertised, so both have gone back to their respective shops. Such a pity, it is a really good blouse, comfortable and it would look good if it were the right size.
20 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review.
We’re really sorry to hear that you have found our sizing inconsistent.
We'll pass your comments on to our team.
If you need any help with sizing or returning these items, do send over an email to customercare@whitetsuff.com.
Kind Regards Customer Care Team
Made a purchase today in Hereford
Made a purchase today in Hereford. Simple and straightforward. Lovely lady to help me
24 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Hereford shop.
The team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
I love white stuff
I love white stuff. My tea shirt that I ordered has a flaw on the very front of it. I really wanted to wear it last weekend.
13 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review.
We are so sorry to hear that your new purchase is faulty.
Please could you send an email with your order number details, to customercare@whitestuff.com & we will escalate this for you.
Kind Regards Customer Care Team
The sales assistant was very cheerful…
The sales assistant was very cheerful and helpful
20 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Delighted with first purchase online
Lots of very nice clothes with regular online updates. Very pleased with my first purchase which although is a cardigan looks like a smart short jacket.
9 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new cardi.
Kind Regards Customer Care Team
Exactly as described
Exactly as described. Good value for money. Would recommend.
17 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us.
Kind Regards Customer Care Team
Excellent customer service
Excellent customer service, very helpful, friendly and easy to deal with.
24 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
You get what you pay for-excellent quality and perfect fit
Ordering off the website is easy. The tops are very good quality and fit perfectly. Delivery was on time and I was able to track delivery progress throughout.
18 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new tops.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Nice shirts
Nice shirts, as one would expect from White Stuff, easy to order...best thing was that Evri didn't lose my delivery this time, that counts as a bit of a victory, happy days!
20 August 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new shirts.
.
Kind Regards Customer Care Team
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