Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more
I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more
So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more
Company details
- Garden Furniture Shop
- Furniture Store
- Garden
- Garden Center
- Home Improvement Store
- Outdoor Furniture Store
About White Stores - The Outdoor Living Store
Written by the company
Getting To Know White Stores
Garden Furniture & Outdoor Lifestyle Experts
Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.
Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of expertsOur goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.
Garden Furniture
Pergolas
Parasols
Accessories
Our Stores
Written by the company
Contact info
Unit 8, Capitol Industrial Centre, Fulmar Way, SS11 8YW, Wickford, Essex, United Kingdom
- 01268 207681
- aftersales@whitestores.co.uk
- www.whitestores.co.uk
4.6
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and great products at…
Excellent service and great products at competitive prices.
4 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We are delighted to hear that you are pleased with our service and the quality of our products, as well as our competitive prices. We truly appreciate your positive feedback.
Kind Regards,
White Stores Team
Excellent Product Excellent Service
From the day we stepped foot into White Stores in Manchester, the excellent service began, all thanks to the wonderful Wado! 🥰
He offered us drinks if required and let us have a good look around both levels, taking in their vast range of products. We were particularly drawn to the Legacy Pergola in Pebble.
Wado came upstairs to greet us, and we sat down as if we were already in our own garden! 😂 He talked us through everything, answered every single question we had, worked out a price and gave us a lead time once payment had been made.
We went home with the brochure to decide on the size. We actually changed our minds about the size after we had paid — but it was absolutely no problem for Wado! Nothing was too much trouble. 🙌
We couldn't wait for the pergola to arrive and to have it assembled by their amazing team at Byelaws. The assembly took 2 hours and 10 minutes precisely! ⏱️ Two great guys who are absolute experts in their field. They worked brilliantly and clearly knew exactly what they were doing.
To say we are thrilled with our pergola is an understatement! ❤️ The quality is absolutely outstanding, and it has completely transformed our outdoor space. It adds value to our home while giving us a beautiful area for friends and family to enjoy together.
The lights are brilliant 💡 and the heater certainly belts some heat out! 🔥
A huge thank you to the amazing Wado for answering all our WhatsApps, both in and out of his working hours. Your customer service has been fantastic from start to finish.
We would highly recommend White Stores to anyone looking for a quality pergola and exceptional service. ⭐️⭐️⭐️⭐️⭐️
Pictures to follow once I've added all my wholesome little touches inside! 🥰🏡✨
25 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Wow, thank you so much for sharing such a wonderful and detailed review! We’re absolutely delighted to hear that your experience with White Stores was exceptional from the moment you walked into our Manchester store.
It’s fantastic to hear that Wado made such a great impression and was there to guide you through every step of choosing your Legacy Pergola. We’ll be sure to pass your incredible feedback on to him, especially your kind words about his patience, attention to detail and willingness to help, even after you changed your mind about the size! We know he’ll be thrilled to hear how much you appreciated his support.
We’re also so pleased that the installation team provided such a professional and efficient service. Two hours and ten minutes, now that’s precision! It’s wonderful to hear that the team worked so well together and clearly knew their craft.
Most importantly, we’re thrilled that you’re loving your new Legacy Pergola and that it has transformed your outdoor space. It sounds like you’ve created a fantastic area for relaxing and enjoying time with family and friends, and we love hearing that the lights and heater are already making such a difference!
Kind Regards,
White Stores Team
Good shopping experience
Good website. Easy to navigate and order. Product arrived promptly. Very pleased with the product an exterior seating cover. Seems good qua6for the price. I hope it will last a few winters
28 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're so pleased to hear that you found our website easy to navigate and that your exterior seating cover arrived promptly. It's fantastic to know you're happy with the quality and value, and we hope it serves you well for many winters to come.
Kind Regards,
White Stores Team
I ordered BEIGE parasol
I ordered BEIGE parasol, You sent Taupe colour, You cleverly put the parasol in a box that indicated beige thinking I wouldn't notice that it wasn't beige,
3 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your feedback with us. We’re very sorry to hear that you received a taupe parasol when you had ordered beige. We completely understand how frustrating and disappointing this must have been, particularly when you were expecting a specific colour.
We’re also sorry that the packaging caused you to feel that the incorrect item had deliberately been sent under a beige-labelled box. We certainly would not want any customer to feel misled, and we appreciate you bringing this to our attention.
We’d like to look into what happened and review your order and the item supplied so we can better understand how this occurred. We are reaching out to you directly to so we can investigate this and review what may have happened.
We appreciate you taking the time to bring this to our attention and sincerely apologise for the inconvenience and disappointment caused.
Kind Regards,
White Stores Team
Nice product.Valuable
4 December 2025
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback! We’re delighted to hear that you’re pleased with your product and found it to be good value.
We really appreciate you taking the time to share your experience with us.
Kind Regards,
White Stores Team
Great service from Jack and Elliot
Great service from Jack and Elliot. Polite, helpful. Thank you very much.
1 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your lovely feedback! We’re delighted to hear that Jack and Elliot provided you with such great service and that they were polite and helpful throughout.
We’ll be sure to pass your kind words on to Jack and Elliot, as we know they’ll really appreciate the recognition.
Thank you again for taking the time to share your experience and for choosing White Stores. We truly appreciate your support!
Kind Regards,
White Stores Team
Ordered a dining set in the sale…
Ordered a dining set in the sale however this wasn't in stock. l spoke to customer service and at first l felt they weren't very helpful however l then contacted the sales team and spoke to Fraser Murray who was brilliant l ordered another one and was delivered really quickly.
Very happy with the dining set very good quality would order from whitestores again.
28 July 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your experience with us. We’re sorry to hear that the dining set you originally ordered was unavailable, and we understand how disappointing this must have been, particularly when you had purchased it during our sale.
That said, we’re delighted that Fraser Murray was able to turn things around and provide you with such brilliant service. It’s great to hear that he helped you find an alternative and that your new dining set was delivered so quickly.
We’re also pleased to know that you’re very happy with the quality of your dining set and would consider ordering from White Stores again. We’ll be sure to pass your kind feedback on to Fraser and the wider team.
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear that we were able to assist you in choosing the perfect parasol. We hope you enjoy it for many seasons to come.
Kind Regards,
White Stores Team
Great customer service
I recently contacted Whie Stores customer service about .damage to my rattan coffee table.The matter was dealt with by Jade and she quickly confirmed that this would be covered by the 5 year guarantee,she arranged for a replacement to be ordered and this was received within a couple of days .
Subsequent contact was made with Jade and she could not have been more helpful.
I can honestly say that from my initial purchase to this contact ,Whites stores,from their customer service,warehouse staff and delivery drivers have been exceptional and Jade deserves a special mention for her fantastic customer service.Well done 🙌🙌🙌
3 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share such a wonderful 5-star review! We're absolutely thrilled to hear about your exceptional experience with our customer service, especially regarding the resolution of the damage to your rattan coffee table.
It's fantastic to know that the issue was handled so efficiently and that a replacement was arranged and received so quickly under the guarantee. We're particularly pleased that our team member provided such helpful and fantastic service throughout the process.
Your kind words about our customer service, warehouse staff, and delivery drivers mean a great deal to us. We strive to provide an outstanding experience from initial purchase to aftercare, and your feedback truly validates our efforts. We'll be sure to pass on your special mention to the team member involved, as they will be delighted to hear your appreciation.
Thank you again for your support and for highlighting the positive impact our team had on your experience. We truly appreciate your business!
Kind Regards,
White Stores Team
Good prompt service
27 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback! We’re delighted to hear that you received prompt service and that you had a positive experience with us.
We really appreciate you taking the time to share your feedback and thank you for choosing White Stores. We hope to welcome you back again in the future!
Kind Regards,
White Stores Team
Garden Furniture
I can only praise how my complaint was dealt with. Arabella was prompt and efficient with solving my complaint to a satisfactory outcome
Trudy Eichen
2 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We're so pleased to hear about your positive experience and that your complaint was handled efficiently.
It's wonderful to know that our team member provided prompt assistance and achieved a satisfactory outcome for you. We truly appreciate your kind words.
Kind Regards,
White Stores Team
Great products & customer service
Great products & customer service. Arabella was brilliant dealing with a query I had. Highly recommended.
3 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic 5-star review!
We're absolutely delighted to hear that you're pleased with our products and customer service. It's wonderful to know that our team member was brilliant in assisting you with your query.
Your high recommendation means a lot to us!
Kind Regards,
White Stores Team
customer service
After making numerous attempts in contacting DHL e commerce regarding a returned item my attempts came to no avail . However Irene in customer service for the White stores took matters in hand and offered as a 'good will gesture ' a refund even though the parasol base had been lost in transit. I can only commend them for their fairness in this matter.
3 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for taking the time to share your experience. We’re sorry to hear about the difficulties you had trying to contact DHL eCommerce regarding your returned item, and we completely understand how frustrating it must have been when your attempts to resolve the matter were unsuccessful.
We’re delighted that Irene from our Customer Service team was able to step in and help bring the matter to a satisfactory conclusion. It’s wonderful to hear that you felt supported and that the goodwill gesture offered provided a fair resolution, despite the unfortunate circumstances surrounding the parcel being lost in transit.
Your kind words and recognition mean a great deal to us, and we’ll be sure to share your feedback with Irene and the wider team.
Kind Regards,
White Stores Team
Excellent service very fast delivery
Excellent service very fast delivery. Item received as advertised. Would highly recommend
26 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We are delighted to hear that you received excellent service and very fast delivery. It's wonderful to know that the item was exactly as advertised. We truly appreciate your high recommendation!
Kind Regards,
White Stores Team
We purchased a pergola from you and it…
We purchased a pergola from you and it was fitted on monday 3rd August 2026. A little over two weeks from fitting one of the screens came out of it's runner so we a were unable to use ot safely. Having contacted white stores in Milton Keynes I was advised to ring your customer service line. After sending three emails and several photos and videos it was deemed that the pergola was not Plumb ( level) and that is some of the reason for screen coming away. Also some roof slats not closing properly due to electric flex being in the way. I am still waiting ( at least 2 weeks) to be contacted for correction of these faults and refitting. I'm am wholly unsatisfied and disappointed with white stores for not sorting this out and also the lack of communication has been terrible. The cost of pergola was £4500- a lot of money to spend when you cannot use properly
Catherine Moorhouse
3 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your detailed feedback, Catherine. We’re very sorry to hear about the issues you’ve experienced with your pergola so soon after installation, and we completely understand how disappointing this must be given the investment you’ve made.
We regret the delay in communication and the inconvenience caused by the screen coming out of its runner and the roof slats not closing properly. Please know that we are reaching out to you directly to investigate these faults further and to arrange for the necessary corrections and refitting.
We have also sent you a request for your full name, email address, phone number, and order details so that we can locate your account and ensure this matter is resolved promptly.
We truly appreciate you bringing this to our attention and giving us the opportunity to make things right. Your satisfaction is very important to us, and we are committed to resolving this matter without further delay.
Kind Regards,
White Stores Team
Positive Experience
Item as described, a quality product, good price, swift delivery.
22 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We're delighted to hear that you found the item as described, a quality product, and that you were pleased with the good price and swift delivery. Your feedback is greatly appreciated.
Kind Regards,
White Stores Team
Millie.
Talking with Millie via the telephone, she was understanding, listened to what i needed and explained exactly how she would deal with my order being added too. Everything she explained, then happened, and was so simple to do.
She made something i was worrying about, so easy. Thank you.
Customer service like this is amazing.
2 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for taking the time to share such wonderful feedback! We’re absolutely delighted to hear that Millie was able to make what had been worrying you feel so simple and straightforward.
It’s fantastic to know that she took the time to listen, understand what you needed, and clearly explain how she would handle adding to your order — and, most importantly, that everything happened exactly as she had explained. We’ll be sure to pass your kind words on to Millie, as we know she’ll be thrilled to know what a positive difference she made to your experience.
Thank you again for your kind words and for recognising the level of customer care we strive to provide. We really appreciate your support!
Kind Regards,
White Stores Team
3m x 3m legacy pergola delivered and…
3m x 3m legacy pergola delivered and fitted by Paul and Mark excellent service
2 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic feedback! We’re delighted to hear that you’re pleased with your 3m x 3m Legacy Pergola and that Paul and Mark provided you with excellent service during the delivery and installation.
We’ll be sure to pass your kind words on to Paul and Mark, as we know they’ll really appreciate the recognition.
Kind Regards,
White Stores Team
White Stores customer service
Contacting White Stores customer service was seamless and hassle free, their response was very prompt and the resolution to my issue was above and beyond. You certainly get what you pay for with them.
Millie and Fraser both delivered exceptional examples of customer care, thank you again.
2 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that contacting our Customer Service team was seamless and hassle-free, and that we were able to provide a prompt resolution that went above and beyond your expectations.
It’s fantastic to hear that Millie and Fraser delivered such exceptional customer care. We’ll be sure to share your kind words with them, as feedback like this is a great recognition of their hard work and dedication.
Thank you again for choosing White Stores and for taking the time to share your experience. We truly appreciate your support and hope to welcome you back again in the future!
Kind Regards,
White Stores Team
Very prompt service and product was…
Very prompt service and product was exactly as described and I'm very happy with this company and will shop with them again
2 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful 5-star review!
We're absolutely delighted to hear that you experienced very prompt service and that your product was exactly as described. It's fantastic to know you are happy with us and plan to shop with us again.
Kind Regards,
White Stores Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.