White Fox Boutique Reviews 

The response was fast and very informing. I got the information I needed, and it was very clear. I'm so grateful they laid out the offers and what they could do to help me with my situation.

So helpful and sorted out lost package for me

I placed an order for Back to School shopping, but a shirt that I ordered did not make it to my house with the other items I had ordered, I reached out to ask for a refund or a replacement, I provided photos and the receipt, a team
member reached out swiftly and helped tremendously by sending a new shirt! Great customer service and I will continue to purchase from this site give their quality and customer service!

Cidalia Was super helpful and had a quick response to my return! I’ve never had this before from any other online boutique. Whitefox are super helpful and their shipping is super quick!

I want to thank Mia from the customer service team immensely. I made the error of placing my order to my old address as I had recently moved from one of the city to the other! I emailed their team as soon as I made the order asking to change my address. The first customer service representative completely misunderstood my request and was not helpful. Eventually Mia took over the request and assisted by contacting StarTrack on my behalf, changing the address and it was delivered that evening! Without Mia my order could have been stolen or lost! She’s a gem and I hope the Whitefox learn a thing or two from Mia about how to handles these types of matters! Thank you so much Mia !

Lilli was great help with my return issue
Very grateful for the assistance

lovely customer support spoke to a lady called lili who was extremely helpful and efficient at sorting and issue with my order!
really refreshing to find a person and company that’s actually eager to sort these issues.

Don’t waste your money on White Fox. They don’t refund you all items you’ve returned. I’ve had to chase for a refund in the first place as had no updates and upon response they missed out items and will not refund me. This has happened to me twice. Also not good quality of clothes.

Martyna was amazing!

The most frustrating company I’ve ever dealt with

I’ve only made two purchases from White Fox, and unfortunately, both experiences have been extremely disappointing.

The first time, I took the tag off and intended to wear the item out. On the very first wear, the zip broke, leaving me absolutely mortified with my chest exposed. I contacted customer service to request a return or exchange, only to have to argue back and forth with them over around 10 emails before they eventually agreed to accept it.

An item breaking on its very first wear should surely be considered unfit for purpose. I was more than willing to send the item back for them to inspect, however, they initially withheld a returns label because I had removed the tag. Yes, I had removed it, but I had only purchased the item within the previous week and had worn it once. They even suggested that I may have tampered with the item, which I found completely ridiculous. Why would I deliberately damage an item and then go through the hassle of contacting customer service and sending it back?

Despite this experience, I decided to give them another chance.

The second time, I was desperate for a new outfit and ordered from them last minute. I ordered several items and kept two, but unfortunately, one of the items arrived with a small makeup mark on it. I never wore this item and returned it.

I have now been contacted to say that I’m not entitled to a refund because the item has a mark on it. If I want the item sent back to me, I also have to pay postage. The frustrating part is that the item arrived in this condition and was never worn by me.

To make matters worse, the quality of the item itself was awful. It was extremely see-through and, in my opinion, completely overpriced for the quality.

I genuinely don’t think I’ve ever had such a frustrating experience with a company. Two purchases, two disappointing experiences. I absolutely will not be buying from White Fox again. The quality is poor, and the customer service makes an already frustrating situation even worse.

Great customer service from Lilli!
Sorted my issue efficiently and was very understanding.
Much appreciated.

I’m extremely disappointed with White Fox. I purchased two tops and both developed the exact same issue after being worn just once. The fact that the same problem occurred on two separate garments raises an obvious concern about the quality and durability of the material.

What has disappointed me even more is how the complaint has been handled. Customer service repeatedly relied on their internal policy regarding tags and washing, despite me explaining that this is a quality issue and not a change-of-mind return.

It is concerning that a company selling to UK consumers appears not to understand, or is choosing not to acknowledge, the difference between its own returns policy and customers’ statutory consumer rights. Internal policies do not simply override those rights.

Customer service should be there to help and resolve genuine issues for customers, not make customers argue their basic rights just to have a quality complaint taken seriously.

I was ultimately offered just 50% store credit as a “gesture of goodwill”. After paying full price for two tops that developed the same issue after one wear, I find this completely unacceptable.

Very disappointing experience, particularly considering the price of the clothing.

My dress was sent to the wrong address and unable to be found. I emailed customer service and they sent me a replacement dress very quickly. Great customer service!

White Fox team (especially Lili) have gone above and beyond to support me with a lost order. The communication and updates I have received were brilliant clear and multiple times a day. Lili helped put my mind at ease.

Lili was lovely and very quick to get my situation resolved, she’s a credit to the company, the customer service was excellent.

Elise from customer service was so helpful! My issue was resolved without difficulty and quickly.

Very friendly and always there to help when needed.

Lili was very helpful and super kind when I had a query with a return! Was a lovely experience ✨

I wouldn't even give this company 1 star!!!
Items missing from my order and all email
Correspondence ignored!!!

Never buy from this store! My kids love their hoodies so I often order from them. I just spent over $800 in their recent sale deciding to purchase two pairs of jeans for myself. I used their sizing guide to measure myself up and actually chose a size that should have fit quite snug. On receiving them I tried them on and they are extremely oversized to the point where they are falling off me.
All I requested was a return label and for them to honour the 40% off I originally paid so that I could re-purchase the correct size. They refused and basically said too bad and that sizing doesn’t count as faulty even though their size guide is not a guide at all. It is completely misleading and against the Department affair trading regulations.
I have tried to email them since and have been ghosted. They’re refusing to answer my emails and come up with a solution. All I got was that their products are sourced from different companies so their size guide is not accurate. Why put it up on your site then?
I have also noticed that the quality of their products has gone downhill and they charge a premium price for them. I would steer well away from this online store.