Whirlpool Service Reviews 

I bought a whirpool dryer which stopped workign after 6 months electric cicuits not heating strange noise. I had 4 repairs and its still not working no refund not replacement during the warranty. Dont buy anything.

SCAM! They took £138 for the repair, nobody ever showed up and a month later I'm still waiting for the repair. Rude, careless and absolutely terrible customer service. DO NOT USE THEM

I booked a repair for Thursday 10th of November for my Indesit washing machine. I took the day off work as the repair was confirmed the night before for 7:30am-9:30am. No one turned up at my home and I received an email at 9:57 saying a repair was booked for the 11th of November. No explanation, no phone call to apologize only a confirmation for a new appointment. I had to reschedule for Monday the 14th of November. The engineer arrived on time but this time managed to drop the washing machine on my main waste water pipe breaking it into pieces. He left and now not only can I not use my washing machine but I cannot use my sink either. Whirlpool customer service is horrendous. My advice buy another brand and do not take out their service package. There response on the phone, never mind just fill out a form and make a claim but we can't tell you how long it will take as we are busy. Never mind whirlpool as long as you get my payments you will be ok I am sure.

Chris did a fantastic job of diagnosis and repair of our Leisure Cookmaster. Once the problem had been explained to him he thoroughly investigated the cause and rectified the problem. He checked the temp profile of the oven which is now working as expected. Great job done professionally and well, would recommend the service. Chris was late for his allotted appointment but very apologetic once he arrived. He arrived 14.45 which was outside the time frame for the visit of 10:00 to 13:00, maybe the schedulers need to liase better with the engineers to provide a more accurate time. Thanks

Dave J Chesterfield.

Had a washing machine installed and became faulty 7 months after installation. Being a teacher it is impossible to have time off school so have had to take a full day unpaid to be there for the most ridiculous and inflexible hours the engineer can arrive. Tried to explain this to the customer service team that there should be at least a few later afternoon slots or weekend slots but they could not care less and kept repeating the fact the engineer could arrive any time between 10-6.
If you supply a faulty machine why am I losing a days pay to have it fixed….?

Purchased an intergrated dishwasher made by Hotpoint part of this group. Despite watching the install guide and following the instructions I was unable to fit the dishwasher due to plastic pillars fixed to the front of the appliance blocking access to the adjustable front feet. I have spent hours calling and emailing them and I either don’t get a reply or a generic answer that is of no use whatsoever. 8 days on I still have no dishwasher, and have had no help. I am sure one of these engineers would be able to advise me in a matter of seconds. I will have no option but to return to the supplier as not fit for purpose as it’s impossible to speak to a human. Oh and guess what live chat doesn’t work, when you phone you can’t get through and when you email they don’t answer. Yes you guessed it ! That’s exactly the the generic answers they will tell me to do when they have read this complaint. What a joke.

Purchased a fridge which had an issue within the 1yr warranty period, arranged four engineer visits to sort the item out, but same issue still present, kept trying to fix the item, instead of replacing the item after the second or third repair not resolving the issue.

Called back today after the last visit with the same problem, and now they are claiming the item is outside of warranty, explained its the same issue you have been trying to fix for months now not a new issue. Denied any liability and want me to pay full price for new item or another visit. Total abuse of consumer laws and their legal obligations to customers.

Supervisor (Stefan) very unhelpful and wouldn't talk to me on the phone, simply left the poor advisor to deal with it which wasn't fair given I know my legal rights quite well. Total nightmare of an experience, they love to upsell warranties which are useless. Raised a complaint today but think others should be aware of my experience to date with them.

I bought a electric hob a year ago and it stoped working and was in warranty . So called Whirlpool customer service to arrange a repair , that is the time the problem started , Whirlpool have booked some engineers whom i guess are like uber rides , they cancel at last time, such a shame that a big company like this have cancelled my appointments right before 1hr for strait 4 times, when i asked for compensation they said its not their policy to compensate as they don't care about uk customers . They have started charging me on my insurance without asking me though the problem was pre-existing and they didn't fix in time. They have also erased evidence of my previous conversation and changed the note they had to say ' Customer has cancelled the appointment' but the fact was the engineer as all ways called in sick. Don't buy anything from these guys

Torture continued
After contacting them via chat they have booked another guy you this time turned up and not only he couldn't fix the problem he also broke the appliance , i have nothing to cook now . Now at 6:15 in the evening i get a email from Whirpool saying this
"Main Information
Work Done: more parts need. referred back to D&G due to length of service"

And now i cannot contact them as their customer services are closed and have to wait for tomorrow . This so misleading information . No where they have mentioned that it is broken and we will fix it . And they have now referred to insurance company and the reason they have given is length of service. They are very dangerous people to do business with.

Thermostat failed on our five year old whirlpool integrated fridge, I phoned whirlpool advising the problem. Engineer came on time a couple of days later without the parts, despite me advising the problem. What a waste of time and fuel. Engineer advised that he would be back with the part in a few days. A phone call a few days later confirming no parts available any longer. FOR A FIVE year old fridge absolutely disgusting.
Emails to head office in UK and USA had no replies.
We certainly will not be buying any whirlpool product in future.
Faulty fridge being replaced with a NEFF

The Engineer was very professional and knowledgeable, and courteous, he was also very helpful, and was able to resolve my issue in no time,
I would highly recommend Whirlpool,
5 stars from me.

I am so pleased with the Engineer Graham who came out to today fixed my Gas Cooker. Within ten minutes of him arriving he knew what the problem was. He fixed the problem and put the cooker back together within half an hour. His ability is second to none and a credit to his profession. Whirlpool are lucky to have such a great chap. Thank you.

Engineer named Stephen came out to fix my oven.
Really professional and all round nice guy, had it fixed and working within 10mins
Top class guy and a top class service

They dont answer the phone, very time consuming to wait.

Having been encouraged by a Hotpoint/Whirlpool agent to take out a Domestic and General care package in order to have my tumble dryer fixed, I am now on my third wasted day off.

This is a total fiasco. Last week the appointment was cancelled at 8am on the day it was scheduled because the repair person was unavailable. Today it was cancelled at 8am because the part is not in. They have no weekend slots, no ability to give specific time slots (even out of courtesy because you’ve already wasted one of your days off) and a convoluted, multi-‘company’ system that means none of the agents can actually do anything proactive.

Currently waiting for a call from the complaints team, but if it’s anything like the general service I’ve experienced so far I’d be surprised if I heard from anyone before Halloween.

Prompt, professional and experienced repair service.

Shocking service from this company
Fridge freezer broke within its 12 month warranty engineer attended no parts were available roll on a 2 week wait for parts all with no refrigerator or freezer
Eventually the engineer attends 3 weeks after it broke down.
Another half a day wasted he cannot fix I’m told I’ll get a replacement
Then you close the job
Then we join a new merri go round as you set up a new job and say you can’t exchange as your want to know why it’s failed?
As a customer I don’t care why it just has and you need to give me a working fridge that’s fit for purpose
That’s for you to sort when it’s sat in your warehouse for 6 years as it’s coming back to you.
The product is clearly a dud it’s rejected as defective and your own engineers can’t repair it. You’ve changed every component even it’s motherboard (it’s brain)
I’m the only one inconvenienced by your ridiculous poor customer service
One month on I’m still waiting for you to replace your defective product which your own engineers have said they cannot fix
Enough is enough

Customers be very wary of buying from these cowboys they will not look after you when things go wrong

I’d give you a 0 star review on every one of your channels if I could
Don’t bother responding telling me to contact you on one of your automated channels as they don’t actually work believe me I’ve tried to communicate with you, you need to communicate internally with each other.
I think the retailer will be suing you whilst I sue them as I can’t go on with no fridge or freezer any longer.
It really shouldn’t be like this
Simply shocking

Reply
I’ve been without a freezer or a fridge 4 2 weeks (you need to read the review fully and correctly before you add your reply) in a heatwave of 40 degrees. This is still have not sorted this out, your engineer has written it off and told me I’d get a replacement quickly???
I’m still waiting and waiting and waiting
FUTURE CUSTOMERS PLEASE BE AWARE
Indersit whirlpool Hotpoint are all brand names for this company all managed in this same appalling way.
Looking at your review pages this is not an isolated case of poor customer service AVOID THEM THEY WILL LET YOU DOWN WHEN THINGS GO WRONG.
You need to do what you’ve said although I’m not holding my breath as you clearly don’t know what your doing or how to fix your own products
Or how to deal with a complaint or a breakdown service under a warrenty.