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Whirlpool UK Reviews 

3,832
•
TrustScore 3.5 out of 5

3.3

Home & Garden
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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the engineers for being efficient, polite, and knowledgeable, often resolving issues quickly. Many people highlight the excellent service received, noting promptness and professionalism during repairs. However, some customers also noted significant issues with the booking process and appointment scheduling. Reviewers experienced engineers not arriving as scheduled or appointments being cancelled, leading to frustration. Additionally, a portion of people found customer service unhelpful, with difficulties getting support or resolving complex problems. There are also concerns about product quality, with some appliances repeatedly failing or not meeting advertised expectations.

What people talk about most

Service

People report positive experiences with service, with many customers praising the quick response times and... See more

Staff

Consumers generally report positive experiences with staff, particularly engineers, who are often described... See more

Product

Customers had ambiguous experiences with product quality and reliability, with many expressing significant... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration due to... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more

Company replied

Rated 4 out of 5 stars

Engineer was very efficient. Bad news, I'd booked an early morning visit (7.15-8am). The day before I got a text saying the engineer would be there between 11.50-2.50pm. So nowhere near the time I had... See more

Company replied

Rated 5 out of 5 stars

Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more

Rated 5 out of 5 stars

Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more

Company details

  1. Home & Garden

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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Asks customers to review

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3.3

All reviews

(3,832)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab service from start to finish

So easy to book, great availability and tumble drier back working well within 2 days. Engineer Tom was polite, efficient and knowledgeable. Great communication regarding timelines and engineer was on time. All in all a great experience!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Got to speak to an agent quickly

Got to speak to an agent quickly, no chatbots!, who organised a repair quickly, no excuses trying to wriggle out of warranty contract, engineer was on time, very polite and professional, fixed dryer quickly, excellent service all round, well worth the 5yr care/repair warranty take out on purchase nearly 3yrs ago

24 September 2025
Unprompted review
Rated 3 out of 5 stars

Chat bot circular dialogue!!

Chat bot circular dialogue!!! Engineer great though

23 September 2025
Unprompted review
Whirlpool UK logo

Reply from Whirlpool UK

I am sorry you have had issues with the chat bot but I am pleased your engineer was great! Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact

Rated 5 out of 5 stars

Andrew

Andrew , was a LEGEND , from the puntuallity to the repair and service provide , give him a pay rise and a seat on the board

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Full maintenance was carried out on my appliance will last another 8 years hopefully

23 September 2025
Unprompted review

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