How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more
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Review summary
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Reviews shaping this summary
Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more
Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more
A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the... See more
3.3
Average
4K reviews
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Customer Service , what customer service
22.06 Now updated this to 5 stars
Received an info request from Jacob , who called within an hour to understand the problem and immediately arranged an engineer for today and noted the issues with the call centre
Arranged a repair on line which fair play was rearranged to an earlier date
Hotpoint engineer came , washing machine fixed , next day machine fails again , on line repair booked with a 5 day wait , called a number given to us by D&G to see if we could get it earlier as it’s not been resolved satisfactorily, call centre in India reading off a crib sheet , no interest in being able to help or put us in touch with someone who can , so have to wait 5 days unless there’s a cancellation
Absolutely zero customer service, book on line or speak to a robot isn’t acceptable when it’s not been sorted , paid enough for insurance expect better
19 June 2026
Unprompted review
Reply from Whirlpool UK
Good morning
I am sorry to hear about the experience you've had. Understandably the washing machine breaking down after the repair and the subsequent service issues when you have attempted to contact us have left you disappointed in the service.
I have requested your details through Trustpilot so that I can arrange for a member of our team to investigate the matter and then contact you directly to discuss the situation and provide a suitable resolution.
Kind regards
Jacob
**Update**
Good morning
I have received confirmation that my colleague has spoken with you this morning, and I am pleased to see that a resolution has been put in place.
Thank you for taking the time to leave your review, for your patience while we investigated the matter, and for updating your feedback following our contact - it is very appreciated.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards
Jacob
Reply from Whirlpool UK
We're so glad the service was completed quickly. Thank you for your kind recommendation!
Thanks,
Ellen
Washing machine
18 June 2026
Unprompted review
Reply from Whirlpool UK
Thank you for taking the time to leave us a review!
We’re pleased to hear you’re happy with your washer and really appreciate you sharing your experience. Should you have any questions, please don’t hesitate to get in touch - we’re always happy to help.
Kind regards,
Ellen
We had a whirlpool like this an older…
We had a whirlpool like this an older model that a repairer damaged and this was the replacement. Its rubbish.
1 the cheap touch display is slow and as it isnt back lit almost impossible to see where to touch it. Designer? What designer a ten year old?
2 The menu is so complex that after a long time of using it we still cant find our way around it (and no I am not some technophobe) Trying to cook fish fingers requires 14 press button selection if you get it right every time. Don't whatever you do get drawn in by the feature list they are so inaccessible as to be irrelevant and honestly do not think you will learn it. The rubbish pictogram manual demonstrates nothing. Never ever again!
15 June 2026
Unprompted review
Reply from Whirlpool UK
Good afternoon
I am sorry to learn about the problems you've experienced with the appliance's interface.
To help us address your concerns directly, I have requested some additional information through Trustpilot. Once we receive this, a member of our team will contact you to discuss your experience and see how we can assist.
Alternatively you can contact us on Whatsapp through 07584 475915
Kind regards
Jacob
Great customer service
Good phone contact, rapid service and appliance sorted by friendly technician.
12 June 2026
Reply from Whirlpool UK
We are so glad to hear you had such a positive experience with our team and service! We appreciate your kind words.
Excellent overall repair experience
Easy online booking self service system. Regular contact by repair centre by text offering earlier appointment times when they became available. Notification of appointment time became more precise on day before and then notice of imminent arrival on the day. Engineer arrived promptly and repair completed quickly. Excellent overall experience.
10 June 2026
Reply from Whirlpool UK
We're so glad to hear you had an excellent overall experience with our booking system and repair service. We appreciate your positive feedback!
Thanks,
Ellen
Good service from start to finish
Good service from start to finish
Good communication
Engineer helpful and informative
10 June 2026
Reply from Whirlpool UK
We're so glad to hear you had such a positive experience with our service and engineer. Thank you for your kind words!
Dishwasher repair
We were getting refurbishment work done in the kitchen. When we removed the dishwasher we noticed the hose was damaged but not burst and needed replaced. Contacted Whirlpool who arranged an engineer to attend to replace it.
28 May 2026
Reply from Whirlpool UK
We appreciate you sharing your experience with us. We are sorry to hear about the damaged hose. We are glad we could arrange an engineer to resolve this for you.
Excellent service
Easy to book. Prompt booking. Helpful &knowledgeable engineer. Problem solved.
4 June 2026
Reply from Whirlpool UK
We are so pleased to hear that our service was easy to book and that our engineer resolved your problem efficiently. Thank you for your kind words!
I have never had a problem they have…
I have never had a problem they have always looked after us the engineer we had was Scott he is a real credit to the company
2 June 2026
Reply from Whirlpool UK
We're so glad to hear you've had consistently positive experiences with us. Your kind words about our engineer are truly appreciated.
Reply from Whirlpool UK
We're glad you enjoyed your experience. We appreciate your kind words.
Reply from Whirlpool UK
We're glad to hear you had a great experience with our engineer. We appreciate your kind words.
Prompt service.
18 May 2026
Reply from Whirlpool UK
Hi
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Thanks,
Mohammed
Very helpful and quick at sorting my…
Very helpful and quick at sorting my problem out would recommend
15 May 2026
Reply from Whirlpool UK
We are so glad we could quickly resolve your problem. Thank you for your kind recommendation!
No response from Customer Services
I ordered a spare part but the item I received was incompatible with my fridge. It was impossible to receive any assistance despite trying to contact customer service multiple times via different methods.
13 May 2026
Unprompted review
Reply from Whirlpool UK
We are sorry this experience has let you down. We have reached out to you, please provide further details or reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Nadim made the experience great
Nadim made the experience great! He located, solved and departed within 30 minutes! Polite, great chat with my kids and truly a phenomenal asset to the company!
8 May 2026
Reply from Whirlpool UK
We're happy to hear that the service was so efficient and helpful! We appreciate your positive feedback and are glad the technician provided a great experience for you and your children.
Thanks,
Ellen
Quick and easy to book an engineer on…
Quick and easy to book an engineer on line.
Engineer came within the time frame given, text message was sent when he was 15 min away.
Mcdonald was polite and happy to help unlike the last engineer. Very professional.
7 May 2026
Reply from Whirlpool UK
We're glad you found it quick and easy to book an engineer online. We're happy to hear that the engineer arrived within the given time frame and that you found them polite, helpful, and professional. Thank you for your positive feedback.
Reply from Whirlpool UK
We're happy to hear that the repairer was friendly and explained the job well. Thank you for your positive feedback!
Thanks,
Ellen
Review provided on previous page
26 April 2026
Reply from Whirlpool UK
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Easy to book a repair
Easy to book a repair. Friendly and efficient engineer, who arrived when he said he would.
22 April 2026
Reply from Whirlpool UK
We're happy to hear that booking your repair was easy and that our engineer was friendly, efficient, and punctual. Thank you for your positive feedback!
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