Wheelbase Reviews 

2,708
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the incredibly careful packaging that keeps all products completely safe and secure during transit. People also highlight the extremely knowledgeable staff and excellent ongoing customer support, making all purchases remarkably smooth, easy, and pleasant. However, some reviewers were not happy with unexpected delivery delays and messy courier services. A few other people also felt that the workshop or support team could occasionally be unhelpful when handling post-purchase problems or repairs. Consumers noted that getting proper assistance during these difficult situations felt frustrating and disappointing.

What people talk about most

Product

People report positive experiences with product, highlighting outstanding prices and secure packaging that... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting super fast shipping and secure... See more

Service

Clients share positive opinions on service, frequently highlighting quick response times, knowledgeable... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting how helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic experience using this Company. We bought cube hard tail mountain bike for our grandson birthday. We requested if it could be delivered on a pacific day which was. Straight out the box... See more

Rated 5 out of 5 stars

Brilliant shop. Super helpful, easy to contact, processing orders quicker than I would ever expect - From pre reserved bikes to accessories. Wouldn’t hesitate to order again! Thanks a lot.

Company replied

Rated 5 out of 5 stars

Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more

Rated 5 out of 5 stars

Great Bikes, great prices. Communication was really good, I felt well informed and knew what was going on. The bike arrived sooner than expected, but again I was informed what day it could be delivere... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About Wheelbase

Written by the company

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,708)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Hassle to review

Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!

27 August 2025
Rated 1 out of 5 stars

Called in on Saturday at the Lake…

Called in on Saturday at the Lake District shop with the intention of buying a bike the guy upstairs on the road bike section was very judgemental I asked a few questions about a certain brand of bike and he said their was no problems then went back on his words t admit their problems very cocky guy the chap with glasses on and shorts it’s a shame as I traveled 150 miles to this store horrible person change your attitude hope you read this I watched how you spoke to people too it was disgraceful you was choosing people’s bike for them ramming it at them you need this bike one poor lady looked at me and Said forget this I don’t want a bike being forced onto me and we walked out together behind each other would never return be careful folk I should hate buying a bike and having a warranty issue spoke to me like I was an idiot

23 August 2025
Unprompted review
Wheelbase logo

Reply from Wheelbase

Thank you for your review, we will be addressing this issue internally with our staff. Apologies again, we have been in business over 30 years selling premium bikes, and this is certainly not the way we wish to conduct ourselves or have our customers treated. Best regards, Team Wheelbase

Rated 5 out of 5 stars

How it should be done.

Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in the box, no chance for any transit damage. All setup nicely, no need for me to do make any adjustments or tightening bolts, which happened with other major players in the industry. Highly recommended.

20 August 2025
Rated 5 out of 5 stars

Smooth enough

Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.

18 August 2025
Rated 5 out of 5 stars

Great service and price

Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!

19 August 2025

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