Whatnot Reviews 

12,238
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,696 reviews, reviewers had a great experience with this company. People truly love how easy the application is to navigate, making it exceptionally simple to find, watch, and bid on fantastic products during live streams. Consumers frequently mention that shipping is remarkably fast, and they find the prices exceptionally reasonable for the wonderful items they purchase regularly. However, some customers also noted frustrating issues when products did not match the online description or arrived completely defective. A few reviewers were dissatisfied with the return process or experienced difficulties when trying to get appropriate support from customer service.

What people talk about most

Product

Consumers find product to be a mixed experience, as while some reviewers report receiving great quality items... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use,... See more

Price

People report ambiguous experiences with price, as many consumers praise the very affordable bargains and... See more

Application

Customers consistently note positive experiences with application, expressing great satisfaction while... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many customers report fast shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really fun platform to connect with others that share my passion. Easy to shop and buy (almost too easy). A few sellers haven't always shipped exactly what was pictured, but overall a positive experie... See more

Rated 4 out of 5 stars

I enjoy purchasing on whatnot. I looked at shopping on tiktiok and I did not like their platform for several reasons, first being clutter and confusion, and second, the atmosphere is not like sellers... See more

Rated 5 out of 5 stars

I’ve bought several items on Whatnot at excellent prices. I love that the auctions are quick, and easy to participate. I love that there’s an endless variety of product categories, and sellers to choo... See more

Rated 5 out of 5 stars

A fabulous platform to find good quality and deals. Also reassuring to purchase worry free with product assurances from Whatnot. Very reasonable shipping prices too with no further charges in many sit... See more


Company details

  1. Collectibles Store

Written by the company

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(12,238)

7,939 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

PATHETIC WEBSITE

PATHETIC WEBSITE ! untrained staff banned MY account for purchases I PAID FOR using MY CARD!!

1 October 2026
Unprompted review
Rated 3 out of 5 stars

I loved the packages I’ve received…

I loved the packages I’ve received except for one that I received with different candy in there and one of the bags were open in the box and what they sent me isn’t what they were advertising. I tried to leave a message with them and I haven’t gotten a response and I believe I left a message with you guys and I was told that it’s been over the limit for a refund. I just received the package on September 30 other than that. The other packages were great.

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Missing items and no refund no answer to any of my request

I ordered off a seller on here I ordered 27 items only received 20 I messaged seller and they said they would sent my items out and send two extra I was more than happy with that I waited 2 weeks no reply I asked put them sending my items out they said they were going to check the camera to see if my items were actually sent to me and they would get back to me by Monday so I waited until Monday still not message back so I contacted whatnot them self they said they would contact the seller to either get my items sent out or give me refund this was about 3-4 weeks ago still no message no email no nothing about my refund or missing items I am very not happy about the experience I have had this was one of my first orderes all other sellers have been amazing but clearly that seller didn’t want to send me the most expensive items I had got of there auction what not should be dealing with this in the right way if they have contact the seller and they haven’t replied when they have had 3-4 weeks to do so what not should give me refund and the seller isn’t complying with what they need to do , this is clearly not my fault as I have done evening and have gave more then another time for this to be resolved and it hasn’t now I’m down money and haven’t revived nothing and the seller is still continuing to sell more items

1 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how frustrating it is to have items missing from an order and feel like you haven’t received the help you need. We requested additional information so we could look into your purchase and support experience, but unfortunately we didn’t receive the details needed within the response window to investigate further. Thank you for bringing these concerns to our attention.

Rated 5 out of 5 stars

I love Whatnot !!!

I love Whatnot !!!
I live in a small town so there are not alot of places to shop and Whatnot gives you a whole arey of things to get that ya can't get just anywhere and the prices are also great

2 October 2026
Unprompted review
Rated 1 out of 5 stars

I have just seen a transaction from my…

I have just seen a transaction from my account, which I have no idea what it's for. I am not a member of this platform.
Just be aware of this platform.
I have spoken to my bank, unfortunately it's still pending , which means it will get paid, then I have to contact the fraud team who will look into the transaction. BUT, The bank now charges £100 .Its a no win situation. Anyone can help themselves to your money.
Whatnot has been blocked from my account. All these online platforms have a huge risk attached to them.
BE AWARE OF ALL THESE COMPANIES.

2 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how concerning it is to see a transaction you don’t recognize. If you believe your payment information was used without your authorization, please contact your bank or card issuer immediately to report the transaction. They can help secure your payment method and investigate the charge.

Rated 1 out of 5 stars

well over priced

I was initially drawn to Whatnot because the auction format makes it feel like you're getting a bargain. Unfortunately, that wasn't my experience at all. Many of the items I bid on and won turned out to be significantly overpriced. After doing some research afterwards, I often found the exact same items elsewhere for less than half of what I paid.

Like many people, I got caught up in the excitement and competitiveness of the auctions, which made it easy to overspend. That's on me, and it's definitely been a learning experience. While the platform can be entertaining, I wouldn't recommend it if you're looking for genuine deals. I'll be shopping around and comparing prices in future, and I won't be using Whatnot again.

1 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how easy it can be to get caught up in the excitement of an auction. Sellers set their own prices, and we encourage shoppers to consider what they’re comfortable paying before bidding. Maximum bids and Account Controls are also available to help manage spending while shopping. We appreciate your feedback.

Rated 5 out of 5 stars

The site sells everything you could want or need

Everything I have bought from the dealers I have been very happy with them . The application is very simple but a warning it’s very addictive . lol 😂
The delivery service from Royal Mail is great no complaints as yet . You bid for things you want so it’s value for money if you get it at the price you want it for .

2 October 2026
Unprompted review
Rated 5 out of 5 stars

I am enjoying Whatnot

I am enjoying Whatnot, but you have to control your spending, I kinda just watched for my favorites, but when they are now having a show, you find someone that is and you find you really like them. My items have a been great and shipping is very quick which I like. I recommend Whatnot!

2 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look