Whatnot Reviews 

12,188
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,710 reviews, reviewers had a great experience with this company. Consumers frequently mention how much they enjoy the interactive live auctions and the very simple application process. Buyers appreciate the welcoming community of sellers and note that purchases usually arrive quickly and well-packaged. However, some customers also noted issues with receiving defective products, unexpected shipping charges, and occasional missing items. A few other people also felt that certain bids turned out to be overpriced compared to finding the same goods elsewhere. Some reviewers were not happy with missing out on giveaways or facing difficulties when trying to request refunds for problems.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers highlighting great items, fast shipping,... See more

User experience

People report positive experiences with user experience, highlighting that the application is simple and very... See more

Price

Reviewers mention mixed feelings about price, as experiences vary widely across the platform. While many... See more

Application

Clients share positive opinions on application, finding the platform very simple, well-organized, and easy to... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising quick shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy purchasing on whatnot. I looked at shopping on tiktiok and I did not like their platform for several reasons, first being clutter and confusion, and second, the atmosphere is not like sellers... See more

Rated 5 out of 5 stars

I was new to Whatnot & was a bit skeptical. But, I just made multiple purchases from a few different sellers for Graphic Tees & shoes. I was able to snag all items at insanely low prices. Each seller... See more

Rated 5 out of 5 stars

A great new shopping experience, safe and has been efficient, no messing about with individual payments it’s all set up whoever you choose to buy from. A lovely community with genuine people selling t... See more

Rated 5 out of 5 stars

A fabulous platform to find good quality and deals. Also reassuring to purchase worry free with product assurances from Whatnot. Very reasonable shipping prices too with no further charges in many sit... See more


Company details

  1. Collectibles Store

Written by the company

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

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Asks customers to review

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4.2

All reviews

(12,188)

7,898 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good sellers

So far all the sellers that I've purchased from the shipping has been fast and my purchases have been packaged well. I also like the variety of sellers.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Awesome App

I have only ever had positive experiences with the app itself as well as sellers. It is an easy to function app and a lovely space. I cant comment on much else 😊

1 October 2026
Unprompted review
Rated 2 out of 5 stars

Hire real people that can talk and help…

Hire real people that can talk and help customers. The in app service ticket system can be incredibly useless. Waiting a minimum 48 hrs to respond to one email at a time is insane. These guys are running a gigantic casino, I refuse to believe that they can’t afford useful customer service agents.

19 September 2026
Unprompted review
Rated 1 out of 5 stars

Such poor customer service or no customer service

Seller refusing to send my card that I bought. Sellers name: ezzy_tcg. I asked for whatnot to step in and help. Absolutely no help whatsoever can’t even reply to me. Not for the first time such poor customer service. Two weeks and still nothing.

25 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how frustrating it is when a seller fails to ship an order and you’re left waiting for help. After reviewing your purchase, our Support Team confirmed the shipment was never dropped off with the carrier and they have issued a full refund. Sellers are expected to fulfill completed orders, and we take these concerns seriously. We appreciate your patience while this was resolved, and thank you for bringing it to our attention.

Rated 2 out of 5 stars

my order got cancelled and my money has…

my order got cancelled and my money has not been refunded yet

30 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how concerning it is to be waiting for funds after an order is cancelled. Refunds can take 3–5 business days to return to the original payment method. If you still don’t see the funds after that time, please contact our Support Team so they can review the refund and help.

Rated 3 out of 5 stars

In my opinion you pay over the odds and…

In my opinion you pay over the odds and lots of items cheaper on tik tok. Sellers say next day postage but can be waiting well over a week. It’s not for the faint hearted as some use quite a bit of bad language. Saying that there a few good sellers but these are far and few

29 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand your concerns about pricing and shipping times. Sellers set their own prices, and they’re expected to ship orders within our fulfillment guidelines. We also understand that explicit language isn’t for everyone. Sellers are expected to tag shows containing explicit content so viewers know what to expect before joining.

Rated 1 out of 5 stars

Ap is dumb af..

Ap is dumb af... Click on "sneakers" and it takes you to an Ad for that brand. What's with the short videos and live streams!?! Uninstalled with in 2mins of use. 👎

7 October 2026
Unprompted review
Whatnot logo

Reply from Whatnot

Whatnot doesn’t serve third-party ads to shoppers. The content you see while browsing comes from sellers and shows on the marketplace. We understand that experience may not have been what you expected and appreciate you giving Whatnot a try.

Rated 2 out of 5 stars

Bought quite a few things on this site…

Bought quite a few things on this site but sadly after winning an expensive pair of trainers for a real bargain the seller can be heard saying to his mate that I’ll keep these by here and sent me a much cheaper pair, after contacting customer services about this I’m amazed they have not done anything about this other than refund me and have continued to let the seller off Scot free and continue selling. An auction is a gamble but has rules that must be obeyed.whats more i cant even leave a bad review on the item that didn’t arrive on the purchase feedback.

30 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

We understand how frustrating it is to purchase an item at auction and receive something different instead. We’re glad the purchase was refunded, and concerns about seller conduct can be reviewed separately from the resolution provided to a buyer. A seller remaining active doesn’t mean reported behavior was ignored. Reviews are tied to completed orders, so a refunded or cancelled transaction isn’t eligible for purchase feedback. Thank you for sharing your experience.

Rated 4 out of 5 stars

4.5 out of 5 stars… 👍 👍

I like that everything is in real time and it's all secure and with legit sellers. Can't wait to take a swing at the selling aspect! Usually find everything plus some when searching for items. Overall can't complain! 4.5 or if 5 in my book. Haven't had a order be messed up yet.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Really enjoying using Whatnot

Really enjoying using Whatnot. There’s loads of great stuff on there, especially if you like branded clothing and finding bargains. The live auctions make it more interesting than just normal online shopping, and I’ve already picked up some really good deals. Delivery has been good and everything has been straightforward so far. Definitely recommend giving Whatnot a try if you haven’t already!

6 October 2026
Unprompted review

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