My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality used goods at a fair price…
Top quality used goods at a fair price and delivery is quick and well boxed
21 August 2026
Reply from Wex Photo Video
David Heard,
We appreciate your positive feedback! We are so pleased to hear that you found our used goods to be of top quality and fairly priced, and that our delivery was quick and well-packaged.
Wex Customer Services
2 out of 3 ain't bad!
My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve issues. Wex didn't disappoint. Id be confident in purchasing from them again. I'd just advise them to smarten up their QC on used kit and send some of their staff on a customer appreciation course! On this occasion I might have gone down the bargain end......but my owned Leica's infer that's not always the case!
23 August 2026
Reply from Wex Photo Video
Paul Drummond,
We truly appreciate you taking the time to share your experience with us. We are pleased to hear that our team was able to resolve the issues you encountered with your initial purchases to your satisfaction through refunds. We agree that a company's true measure is in how it handles challenges, and we are glad we met your expectations. Your feedback regarding the quality control of our used equipment and the suggestion for customer appreciation training for our staff is invaluable. We are actively reviewing our processes to ensure a consistently high standard for all items, regardless of their origin, and are always looking for ways to enhance our customer interactions. We are confident that your next experience with us will be even better.
Wex Customer Services
The item I put in basket the wexphoto…
The item I put in basket the wexphoto let me know the item was not in stock anymore after I paid for it.
21 August 2026
Reply from Wex Photo Video
William Hernandez,
We sincerely regret the inconvenience caused by the item being out of stock after your purchase. The stock was always thee but the timing of the allocation affected the email information to you.
We are currently looking into this issue further.
Wex Customer Services
Ordering item
Ordered item, payed for item. Item delivered, everything went according to plan. All done online so no human interaction, nothing more to add.
23 August 2026
Reply from Wex Photo Video
Norfolk bargin boy,
We're delighted to hear that your order and delivery went smoothly and according to plan. We appreciate you taking the time to share your positive experience with us!
Wex Customer Services
Fast and efficient service delivery…
Fast and efficient service delivery and security of camera was first class would definately use this company again
21 August 2026
Reply from Wex Photo Video
William,
We're so pleased to hear that you found our service fast and efficient, and that the security of your camera was first-class! We appreciate your feedback and look forward to serving you again.
Wex Customer Services
Always good experience with wex
Always good experience with wex. As described, arrived promptly.
21 August 2026
Reply from Wex Photo Video
Mark Parker,
We appreciate your positive feedback! We're so pleased to hear you consistently have good experiences with us and that your order arrived promptly and as expected. Thank you for sharing!
Wex Customer Services
Easy location of HDMI coiled lead for…
Easy location of HDMI coiled lead for video monitoring for Sony FX30. Simple payment, and lead arrived in a strong envelope a few days later.
23 August 2026
Reply from Wex Photo Video
Ian Morris,
We're so glad to hear you found the HDMI coiled lead easily and that the payment process was simple. It's great to know it arrived quickly and well-packaged. Thank you for your positive feedback!
Wex Customer Services
Item as required and able to choose a…
Item as required and able to choose a delivery date to suit.
21 August 2026
Reply from Wex Photo Video
Alvin Morgan,
We appreciate your positive feedback! We're so pleased that the item was as required and that you were able to choose a convenient delivery date.
Wex Customer Services
Reply from Wex Photo Video
Steve Jackson,
We appreciate you sharing your experience. We're glad our service consistently meets your expectations, and we thank you for your positive comments.
Wex Customer Services
Great service over the phone
Great service over the phone that helped me complete my camera purchase.
Quick delivery and a great price
21 August 2026
Reply from Wex Photo Video
Paul Butcher,
We're so pleased to hear that our phone service was helpful in assisting you with your camera purchase. It's wonderful that you experienced quick delivery and found a great price!
Wex Customer Services
Easy transaction no complications,quick…
Easy transaction no complications,quick delivery,
22 August 2026
Reply from Wex Photo Video
Leslie Mapplebeck,
We're so glad to hear your transaction was easy and delivery was quick! We appreciate your positive feedback.
Wex Customer Services
Highly recommend
An initial call to a local store to see if they had my item in stock yielded no results but the staff member was super friendly and helped me determine the best course of action to order online. Would definitely use them again.
22 August 2026
Reply from Wex Photo Video
Kirsty Setz-Clarke,
We're so pleased to hear that our staff provided such friendly and helpful service, guiding you to the best online ordering solution. We appreciate your positive feedback and look forward to assisting you again!
Wex Customer Services
I bought a Nikon D60 and a Nikon zoom…
I bought a Nikon D60 and a Nikon zoom lens to go with it used item and I must say I am so pleased with the deal they look brand new but at a fraction of the price, and they work superbly, I would definitely recommend WEX and I would buy from again,well done WEX , thanks
11 August 2026
Reply from Wex Photo Video
Malcolm Hillman,
We are so pleased to hear you are happy with your used Nikon D60 and zoom lens! It's wonderful that they look brand new and work superbly, all at a great price. We appreciate your recommendation and look forward to assisting you again.
Wex Customer Services
Used Nikon D600
Easy ordering online, speedy shipping to the store of my choice.
The used camera I purchased is in mint condition just as advertised. This is definitely the best used purchase I have ever made. Thank you very much WEX.
22 August 2026
Reply from Wex Photo Video
Chris,
We're so pleased to hear that your online ordering was easy and that your camera arrived quickly at your chosen store. It's wonderful that your used camera was in mint condition, just as advertised!
Wex Customer Services
Really good customer service
Really good customer service. Had to sort something out over the phone, which was done promptly. Item arrived next day, and I'm very happy with the whole transaction.
20 August 2026
Reply from Wex Photo Video
Jonathan,
We're absolutely delighted to hear about your positive experience with our customer service and that your item arrived so promptly. It's wonderful to know you're very happy with the entire transaction!
Wex Customer Services
Brilliant as always.
Brilliant, as always.
It's well worth buying at WEX for the great range, incredible service and the fact that they really know what they're talking about.
20 August 2026
Reply from Wex Photo Video
Mary,
We're delighted to hear you consistently have a brilliant experience with us! It's wonderful to know you appreciate our wide selection, excellent service, and knowledgeable team.
Wex Customer Services
Check used equipment carefully on delivery.
Ordered a used Canon RF-S 55 x 210 lens. Imagine my surprise after giving the lens more than just a cursory look when fitting to my camera, I discovered the lens sent was actually an RF 24 x 106 lens. Luckily I have a use for this lens, so will keep it, and reorder the original lens elsewhere. I don’t think I will be ordering used equipment from Wex Photo again, as their quality control systems seem to be almost non-existent.
22 August 2026
Reply from Wex Photo Video
Hello Graham,
I'm very sorry to hear about your experience and that the incorrect lens was sent to you.
We completely understand your frustration, particularly as you ordered a specific used item and received a different product altogether. While we're pleased that the lens you received is still of use to you, this is clearly not the service or standard you should expect from us.
We'd appreciate the opportunity to investigate what happened and understand where the error occurred. A member of our Customer Service team will be contacting you directly to discuss this further and see how we can help.
Thank you for taking the time to share your feedback.
Kind Regards
Terry - Customer Service Team Manager
Wex Photo Video
Great customer service
Great customer service, great products services, overall great experience and good communication with wex.
22 August 2026
Reply from Wex Photo Video
Jacob,
We're delighted to hear that you had a great experience with us, including excellent customer service, products, and communication. Thank you for your positive feedback!
Wex Customer Services
I talked to a human
I had some problem in ordering but, amazingly, they had a helpline with a human being on the other end. Helpful, polite and efficient. 5 stars!
21 August 2026
Reply from Wex Photo Video
Mr Thomas,
We're so glad to hear that you had such a positive experience with our helpline! It's wonderful to know that our team was able to assist you efficiently and politely. Thank you for your kind words.
Wex Customer Services
Very friendly
Very friendly, helpful service and great delivery - thank you!
29 August 2026
Unprompted review
Reply from Wex Photo Video
LJM,
We're so pleased to hear that you experienced our friendly and helpful service, and that your delivery was great. Thank you for your wonderful feedback!
Wex Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.