My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
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I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
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I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Reply from Wex Photo Video
Geoff Angel,
We appreciate your positive feedback. We're delighted to hear that you found our product helpful and of great quality.
Wex Customer Services
Good service
Reasonable price, kept informed of progress of order, delivered as expected.
23 August 2026
Reply from Wex Photo Video
Sue Pargeter,
We appreciate your positive feedback! We're delighted to hear that you found our prices reasonable, were kept informed about your order's progress, and that delivery met your expectations.
Wex Customer Services
Very happy repeat customer.
East to order. Arrived on time and very well packed. Good were exactly as described. A happy repeat customer.
22 August 2026
Reply from Wex Photo Video
Robert Thomas,
We're so pleased to hear that ordering was easy, your items arrived on time and were well-packed, and that the goods were exactly as described. We truly appreciate your continued custom!
Wex Customer Services
Great company
I like Wex a lot. They have a good range of products at competitive prices. Have bought a lot of things from them over the years.
20 August 2026
Reply from Wex Photo Video
stephanie murphy,
We're so pleased to hear you appreciate our wide range of products and competitive prices. We truly value your continued business over the years!
Wex Customer Services
Reply from Wex Photo Video
Robert Wood,
We are so glad to hear that we make shopping enjoyable for you! We appreciate your kind words.
Wex Customer Services
Excellent used camera
Excellent used camera, delivered quickly and appears to work well, just need to go out into the field and try getting some pictures with it.
21 August 2026
Reply from Wex Photo Video
Steven Spowart,
We're so pleased to hear your used camera arrived quickly and appears to be working well! We hope you enjoy getting out and capturing some great pictures with it.
Wex Customer Services
WEX Most Definitely Rex
Always my go to source for photographic gear knowing I am always going to get first class service in spite of not being a regular customer. Prompt delivery and goods always as described. The prices are fair and competive, the pre-owned gear often a real bargain. Well deserve the highest of recommendations.
21 August 2026
Reply from Wex Photo Video
Mr Kristyan Raven,
We are delighted to hear that we are always your go-to source for photographic gear! It's wonderful to know you consistently receive first-class service, prompt delivery, and that our goods are always as described. We appreciate you recognizing our fair and competitive prices, especially the bargains on pre-owned gear.
Wex Customer Services
Great camera body (Sony A450) had…
Great camera body (Sony A450) had problems with the ms pro duo slot as every card comes up with a message saying data may be lost.
21 August 2026
Reply from Wex Photo Video
Ian Spencer-Hayes,
We appreciate your feedback on the camera body. We are concerned to hear about the issues you're experiencing with the MS Pro Duo slot and the data loss messages. We are looking into this.
Wex Customer Services
Reliable service
Helpful and knowledgeable staff, great service, prompt attention to my order. I always try WEX first for optical and photographic equipment.
21 August 2026
Reply from Wex Photo Video
Steve Flatman,
We're so pleased to hear you consistently find our staff helpful and knowledgeable, and that you receive great service and prompt attention to your orders. It's wonderful that you always consider us first for your equipment needs.
Wex Customer Services
Oliver and David were super helpful!
I visited the Cambridge store on Wednesday 26th August hoping to pick up a battery for my Fujifilm camera. Oliver helped me very quickly, knew exactly which battery I needed and even offered to charge it up while I went shopping. An hour and a half later I popped in to pick up the battery, and it was indeed fully charged. David, who was equally helpful and friendly, helped me with the transaction.
Brilliant service! Oliver and David certainly went over and above this time for a very small purchase. I'll be back! Thank you both!
26 August 2026
Unprompted review
Reply from Wex Photo Video
Nick Burman,
We're delighted to hear about your positive experience at our Cambridge store. It's wonderful to know that our team was able to quickly assist you with your battery needs and even offered to charge it for you. We appreciate your kind words and look forward to your next visit!
Wex Customer Services
Top quality used goods at a fair price…
Top quality used goods at a fair price and delivery is quick and well boxed
21 August 2026
Reply from Wex Photo Video
David Heard,
We appreciate your positive feedback! We are so pleased to hear that you found our used goods to be of top quality and fairly priced, and that our delivery was quick and well-packaged.
Wex Customer Services
2 out of 3 ain't bad!
My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve issues. Wex didn't disappoint. Id be confident in purchasing from them again. I'd just advise them to smarten up their QC on used kit and send some of their staff on a customer appreciation course! On this occasion I might have gone down the bargain end......but my owned Leica's infer that's not always the case!
23 August 2026
Reply from Wex Photo Video
Paul Drummond,
We truly appreciate you taking the time to share your experience with us. We are pleased to hear that our team was able to resolve the issues you encountered with your initial purchases to your satisfaction through refunds. We agree that a company's true measure is in how it handles challenges, and we are glad we met your expectations. Your feedback regarding the quality control of our used equipment and the suggestion for customer appreciation training for our staff is invaluable. We are actively reviewing our processes to ensure a consistently high standard for all items, regardless of their origin, and are always looking for ways to enhance our customer interactions. We are confident that your next experience with us will be even better.
Wex Customer Services
The item I put in basket the wexphoto…
The item I put in basket the wexphoto let me know the item was not in stock anymore after I paid for it.
21 August 2026
Reply from Wex Photo Video
William Hernandez,
We sincerely regret the inconvenience caused by the item being out of stock after your purchase. The stock was always thee but the timing of the allocation affected the email information to you.
We are currently looking into this issue further.
Wex Customer Services
Ordering item
Ordered item, payed for item. Item delivered, everything went according to plan. All done online so no human interaction, nothing more to add.
23 August 2026
Reply from Wex Photo Video
Norfolk bargin boy,
We're delighted to hear that your order and delivery went smoothly and according to plan. We appreciate you taking the time to share your positive experience with us!
Wex Customer Services
Fast and efficient service delivery…
Fast and efficient service delivery and security of camera was first class would definately use this company again
21 August 2026
Reply from Wex Photo Video
William,
We're so pleased to hear that you found our service fast and efficient, and that the security of your camera was first-class! We appreciate your feedback and look forward to serving you again.
Wex Customer Services
Always good experience with wex
Always good experience with wex. As described, arrived promptly.
21 August 2026
Reply from Wex Photo Video
Mark Parker,
We appreciate your positive feedback! We're so pleased to hear you consistently have good experiences with us and that your order arrived promptly and as expected. Thank you for sharing!
Wex Customer Services
Easy location of HDMI coiled lead for…
Easy location of HDMI coiled lead for video monitoring for Sony FX30. Simple payment, and lead arrived in a strong envelope a few days later.
23 August 2026
Reply from Wex Photo Video
Ian Morris,
We're so glad to hear you found the HDMI coiled lead easily and that the payment process was simple. It's great to know it arrived quickly and well-packaged. Thank you for your positive feedback!
Wex Customer Services
Item as required and able to choose a…
Item as required and able to choose a delivery date to suit.
21 August 2026
Reply from Wex Photo Video
Alvin Morgan,
We appreciate your positive feedback! We're so pleased that the item was as required and that you were able to choose a convenient delivery date.
Wex Customer Services
Reply from Wex Photo Video
Steve Jackson,
We appreciate you sharing your experience. We're glad our service consistently meets your expectations, and we thank you for your positive comments.
Wex Customer Services
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