WeTransfer Reviews 

1,129
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 427 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the online platform remarkably simple and efficient for sending large files quickly without any hassle. Many people appreciate the reliable service and truly value the ease of sharing content with friends and clients. Users frequently mention that the tool works like a charm for their daily professional requirements. However, some reviewers were not happy with the short three-day download window for files. Other customers also noted unexpected subscription charges and severe difficulties when trying to cancel recurring payments. Additionally, a few people mentioned flashing adverts and occasional site crashes during file transfers.

What people talk about most

User experience

People report positive experiences with user experience, consistently praising the platform for being... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Subscription

Customers consistently note negative experiences with subscription plans, citing unexpected and continuous... See more

Website

Customers had ambiguous experiences with website, with many praising the fast upload speeds and easy... See more

Payment

Reviewers express deep frustration and dissatisfaction regarding payment practices, noting unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It gets my files where they need to go without the hassle. I love using the service because it keeps my online storage clear from all the many projects. Also love the new feature that lets me add to... See more

Rated 4 out of 5 stars

I find We Transfer a reliable way to send large files for free. It would be nice if there was a longer period in which the recipient can download the files, but I realise that it is a free service, so... See more

Rated 4 out of 5 stars

the free edition is very useful to send large videos etc. I found it reliable and fast, on the down site sometimes the 3 day download can be annoying so text your friend & let them know its on its wa... See more

Rated 4 out of 5 stars

Fairly simple to use. Two things that stop it from 5 star is somedays when it slows down it is very slow and never any notification from the company of issues. #2 should have the ability to put your l... See more


Company details

  1. Internet Marketing Service

Written by the company

WeTransfer makes fast, secure file sharing accessible for everyone around the world. Focused on privacy and ease of use, it’s no wonder WeTransfer is one of the most widely-used file sharing solutions.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.4

All reviews

(1,129)

576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They make it IMPOSSIBLE to cancel a…

They make it IMPOSSIBLE to cancel a subscription and then keep trying to take money out of your bank account! I’ve had to block them and I swear I’m going to take it further, as even trying to get help from them
Via emails, NOTHING have changed

31 May 2026
Unprompted review
Rated 5 out of 5 stars

A great user friendly platform

A great user friendly platform. Strongly recommended. Thank you wetransfer to give us free space to transfer the data. Strongly recommended to purchased extra space for professional people.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

always reliable

WeTransfer has always been reliable for me. It never fails when I need to deliver large photo and video files, and its tools fit perfectly into my workflow as a photographer and filmmaker.

25 May 2026
Rated 5 out of 5 stars

Get it there, in style

As a small non-profit business CEO, The Rhythmic Arts Project
I depend on social media, among other things, to promote my services. We depend on film and photography to express our methodology, and We Transfer has never let me down. I've used this format for many years, and I'm very grateful. Eddie Tuduri

25 May 2026
Unprompted review
Rated 1 out of 5 stars

Really Upset at Being Lured into Free Trial just to Open 1 Document

I only got access to open a client file. Did a free trial as I had no other option. Missed 14-day trial period cancellation, but received no warning. Boom! Money withdrawn. I don't even need them. I just needed a one-time access. Left laptop and phone at a friend's place and no way of cancelling without all the info. Site not well designed and lures customers into free trial, knowing that most will forget. I can't afford it.

5 May 2026
Unprompted review
Rated 4 out of 5 stars

Fraudulent Methods

Be careful, if you subscribe to their free trial, they will sneak in the paid subscription without any notification or warning. No way to reach customer support or get help through the useless chatbot.

Edit - They subsequently refunded the money, still leaving one star off due to the efforts they put me through for the same.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Wetransfer for many…

I've been using Wetransfer for many years in Australia and overseas in 3 or 4 countries. Right from the start it was a game changer for sending my large audio files.
Today I used it again after a long break and amazingly it was easier and lightning fast. Faster than before.
Highly Recommend Wetransfer. Thank You, Boyd Wilson

19 May 2026
Unprompted review

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