Westpac Banking Reviews 

awful bank, bad customer service

Westpac is a bully bank. I have been a customer of Westpac for more than 15 years. on Friday Westpac suddenly block my account without any notification. The reason of blocking account is ask for re-identification.

1. I did re-identification straight away on Friday, but it takes Westpac 1 extra working day to process it. and they are not process it in the Weekend. so I can not pay for anything in the whole weekdend!

2. Westpac did not give any notice before blocking my account for asking re-identification. It is typically a bully bank - block your account first, then ask you question later.

3. I have been providing my identification to Westpac since 15 years ago when I chose to be a westpac customer. Westpac's poor data management does not able to check their own data.

4. it is a bully, block my account on Friday and I provided re-identification on the same day,but Westpac takes one extra working day to process it. The Westpac online assisitant who works in the weekend told me to wait for their "Know Your Customer" team to lift the block on Monday. They don't care about you couldn't pay for food during the weekend.

If you like to be bullied, choose Westpac!

Customer with westpac for 25 years. They offer a horrible lack of service for overseas customers. Constantly locking me out of their app and there is no online way to get back in. I can't contact the westpac bank in any possible way when I get kicked out of the app. I have to spend my money paying for an international call. No chat feature, no email, no care for customers whatsoever. As shown by this meaningless information that has been automatically sent to me.

Terrible customer service experience. It's almost impossible to speak to someone without downloading an app. The staff can't do anything but read from canned messages on screen, and ironically I had to go into a physical branch to set up online banking.

Westpac Fraud Team rude arrogant don't care about the customer don't even listen to the customer.Interrogate the customer and treat the customer as though they are a criminal.

Westpac bank New Zealand limited

In London. Payment blocked, then online account access revoked. Finally thru to someone in Oz who knew what she was doing..it only took 40 mins waiting and 2 earlier unsuccessful attempts via Fraud, (who promised all fixed when not done), and someone who was trying to get me to use their app instead of bothering her. This is on their overseas banking line ! God knows what they'd do if I was local. INSTEAD, a warning -if you're thinking of opening an account with Westpac that you'll need to operate from overseas, just don't. That's this month's international minutes are eaten up. This isnt the first time Ive been through this same scenario either.

I've waited for more than 40 minutes and finally got someone answered the call, yet she said she can't hear me and just put me back into the queue. So disappointing.

i had a lovely lady help me open an account who had bright and open energy! her name was shelly! helped me sort out my accounts and also came across as very caring

I want to say what an absolute pleasure it was to deal with Brendon Gernhoefer in the New Plymouth branch.

He is a legacy to the Branch, he showed us total professionalism demonstrating a high-capacity to be able to multi task several complex tasks relating to business matters, which highlighted his mastery proficiency in his role by displaying the skills of remaining focused and productive while building a rapport with his customers despite handling multiple actions.

He pleasantly caught our attention with his performance in his role and this has contributed significantly to our confidence in using Westpac for our business banking by giving us confidence that Westpac have the ultimate expertise and provide the best commercial "faces “of Westpac, as experienced with Brendon, by not only with his skills and expertise to navigate and analyse the situation but also to retain his engagement with clients in a way that made the entire experience productive and refreshing.

Westpac is a scammer.
I autopay $3985.24 stated in 27/12/24 credit card statement. It appeared on the 1st & 2nd columns of 28/1/25 statement.
The refund by HP $2399 on 17/12/24 should be added on the 2nd column of 28/1/25 statement. Philip of Westpac deceived me & keep my money.

The most horrible traumatic customer experiences l had repeatedly.My worst nightmares was when my opened bank account dissapeared,bank cards send to the wrong address and my transfers blocked and l was treated like a hostage and interrogated by a bank like a terrorist and when they respond and when you visit them they are very cold and when you visit their branches and see their managers they tell you to go to online and they then spending hrs in the bank with their managers calling their westpack themselves.Westpac Bank based on my horrible terrible traumatic experience does not deserve a star.zthey deserve Negatives not even a star.WESTPAC Do NOT DESERVE A STAR AT ALL BUT NEGATIVES NOT POSOTIVE CUSTOMER EXPERIENCE Lately except The first 24 months.I jad this bank and account for OVER 15 years and you CANT TRUST OR COUNT ON ITBAS A BaNk but a Money Vault or Hole where you just put it as an licenced banking facility and just that...It's really an appalling customer service and my negative experiences made my Blood pressure, cortisol,stress and distress go High and on Red and they haven't come down.I have Nightmares with Westpac and it's horrible experiences over and over and WESTPAC genuinely DOES NOT CARE and l Haven't seen that from their managers and it seems nothing matters as long as you take your money to them and they get to use your money to make money from you and takes away your positive emotions,cash and replaces them with negatives ones and they'll make a profit

Worst customer service experience at Town Hall branch Sydney. Low staff members. Rude staff members. Waited in the branch for around two hours to get accounts unblocked. When they finally said it was all fixed I tried an ATM to withdraw some cash. The ATM took my card saying it was reported lost or stolen. When I told the staff member about it, they said to sit down and wait for someone to see you. In a few minutes she came out of her hiding hole and called another customer. She didn't even ensure I was in a queue to be seen to. They weren't concerned and were downright hostile. Staff walk out the door or just dismiss you. One said if I don't like it go to another branch! Queues of people, no organisation, no updates on how much longer you will have to wait. So disappointing. The staff thought they were kings and the customers the peasants who must wait at the king's pleasure. Did Westpac hire these people because they promised they were great at customer service? If so, Westpac hiring managers have been deceived. Every interaction made customers feel like lower class peasants. Don't believe their hype. They're useless.

The broker was awesome but the mortgage section of the bank made life difficult. Although settlement went through on correct day, but again that was the broker pushing. The staff at our local branch in Mt Barker SA are awesome!

I attempted to execute multiple transactions with a longstanding business partner, with whom I have been conducting business for the past two years. Regrettably, all these transactions were unjustly blocked by Westpac, erroneously categorising them as spam. I lodged a formal complaint on the very same day, and their representative apologised for the error and assured me that the block would be lifted by the 28th of January. However, it is now well past the promised date, and the block remains in place, causing severe inconvenience and disruption to my business operations. I would not even give them one star. Westpac has turned into a bully bank.

Westpac customer support is getting worse by the day. Their "24-7" customer support is not unless you count their useless bot. Cards with money on them get blocked if their A.I. thinks the purchase is "off pattern" and there is no opportunity to white list the payee, talk to a support person without an hour long wait or not at all if it is after hours or approve the payment.

Thank yous it's good

Simply the worst bank in Australia. I try and buy something from a legit business online, they think it's fraud. It isn't. Then block my banking access and I have to call up for one hour to fix it. Time to cancel it all now. Idiots is nice to say. So backward. They don't care lie and say it's fixed it isn't. Done...

Made payid and 24 hrs later payment still gone through- to an account previously used. After 4 phone calls I get out through to their digital and fraud team- after holding on for 50 MINUTES- I gave up. Westpac’s operations are a complete circus

I have a superannuation fund trading account with Westpac - who are now withholding my money. How does a bank decide what I can and cant do with my own money? "Theftpac" is a name I'd heard them labelled with a few years ago and its earned. They have one job - hold your hard earned cash, and yet they cannot even do that. Instead they will charge you even if you are dead, and arbitrarily decide what you can do with the money you have entrusted them to hold.

Every bad thing you hear people say about the banks is true. Stay away from Westpac - a dystopian sht show with the values of Caligula.