Weston Homes Plc Reviews 

969
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and supportive staff who guide new buyers smoothly through every single step of the property purchase process. Many people deeply appreciate the exceptional customer service, noting that agents are always patient, highly professional, and approachable when answering questions. However, some customers also noted serious concerns regarding construction quality, mentioning frustrating issues like water leaks, visible wall cracks, and substandard building materials. A few people additionally felt disappointed by poor aftercare support and ongoing maintenance problems that left them dealing with unresolved defects in their new homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and responsive support throughout... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professional, swift, and... See more

User experience

Customers report positive experiences with user_experience, finding the home buying process exceptionally... See more

Quality

Clients share ambiguous opinions on quality, with widespread disagreement among residents. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Purchasing a property can be and usually is a very stressful process; but my experience with Lisa and Weston Homes has been first class. Everything has been handled professionally, swiftly and honest... See more

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us. Honestly discussed options and gave us an option we did not t... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(969)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service. More welcoming. Great communication and well explained.

18 July 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us.

Rated 5 out of 5 stars

Abbey Quey Richard was very helpful

Abbey Quey Richard was very helpful

18 July 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay. We will share your comments with Richard.

Rated 5 out of 5 stars

Good service

good service

16 July 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us.

Rated 5 out of 5 stars

Excellent service

Excellent service

14 July 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us.

Rated 5 out of 5 stars

Excellent service

Lee had excellent customer service. He was extremely helpful and kind went above and beyond. Absolutely outstanding service, answered all our questions thoroughly. He was extremely calm and patient and we had a good laugh with Lee. Beautiful developments and beautiful area. I would highly recommend Brentwood homes beautiful developments and excellent customer service in particular Lee. Thank you Lee.

13 July 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Brentwood Central. We will share your comments with Lee.

Rated 5 out of 5 stars

Excellent Customer service

My experience with Weston Homes has been excellent so far. The customer service has been fantastic from the beginning. The team has been friendly, professional, and always happy to answer my questions.

As a first-time buyer, they provided all the information I needed and guided me through the reservation process, making everything much easier to understand. They have been patient, responsive, and supportive throughout.

I’m looking forward to completing my purchase and would definitely recommend Weston Homes based on my experience so far.

11 July 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with them.

Rated 5 out of 5 stars

Very helpful speaking with Liliana

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us.

Honestly discussed options and gave us an option we did not think was possible.

We asked lots of questions which other in the past simply didn't know the answer to or want to answer (different company). In Liliana's case she advised honestly and sought written information to share with us which was refreshing change from just words that would be contradicted when papers were received from other companies on the past.

So a big thank you from us Liliana.

11 July 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

Weston Homes is an outstanding property…

Weston Homes is an outstanding property developer and I had an excellent experience throughout my property purchase with them. I had the pleasure of working with Judy, who was exceptionally professional, knowledgeable, and dedicated in ensuring that my needs were met. She was always responsive to my calls, replying to emails promptly and keeping me informed every step of the way. Her commitment and excellent client service made the entire process smooth and stress free.
I highly recommend Weston Homes to anyone looking for a reliable property developer

11 July 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Judy.

Rated 5 out of 5 stars

Harriet, Liliana and Rich

The staff were really friendly and helpful and kept us informed at all times. Moving is very stressful and frustrating, but they made it bearable.

3 July 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay. We will share your comments with Harriet, Liliana and Rich. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Abbeyquay

Richard, Liliana, Harriet are really helpful when we need something to complete the requored documents. They treat us really good, nice staff in AbbeyQuay.

29 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay. We will share your comments with Richard, Liliana and Harriet.

Rated 5 out of 5 stars

You could write:excellent assistance

I would like to thank the customer service team for their excellent assistance with the purchase of my parking bay. They were professional, friendly, helpful, and efficient throughout the entire process. They kept me informed at every stage and answered all my questions promptly. I am very pleased with the service I received and would highly recommend them to others.

23 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay purchasing your parking bay. We will share your comments with the team.

Rated 5 out of 5 stars

Great experience buying from Weston

The process from viewing the property, purchasing it and everything inbetween was so smooth. Liliana, Rich and Harriet were all so quick to respond and happy to help me keep things moving. They put me in touch with a great solicitor who completed on the property in a matter of weeks. Can't recommend this service enough! The introduction to the property has also been really good. I was provided with a lot of local information and how to manage my new property and walked through how everything works first hand with one of the team.

15 June 2026
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay. We will share your comments with Liliana, Rich and Harriet. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Liliana and richard were lovely and…

Liliana and richard were lovely and welcoming gave me all the information i needed thank you both

20 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Liliana and Richard. We will share your comments with them.

Rated 5 out of 5 stars

Liliana was very pleasant and helpful

Liliana was very pleasant and helpful. She answered all of our questions and showed us all the units that are available to view.
:)

20 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Premium development

Richard was very helpful and the development looks awesome

20 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Richard at Abbey Quay. We will share your comments with him.

Rated 5 out of 5 stars

Buying a parking bay

We contacted Weston Homes to buy a Parking bay in Abbey Quay. Everything were smooth and quickly and in less than a month the purchase was done.
Thanks to all the Abbey Quay team!

19 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay buying your parking bay. We will share your comments with the team.

Rated 5 out of 5 stars

Property view

Liliana and Harriet were incredibly helpful during our property viewing. They took the time to thoroughly explain the property, its features, and the surrounding area, ensuring we had all the information needed to make an informed decision. They were professional, knowledgeable, and responsive throughout, making the whole experience smooth and enjoyable. We really appreciated their support and would highly recommend them.

18 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay. We will share your comments with Liliana and Harriet.

Rated 5 out of 5 stars

First time buyer

We bought our first home with Weston home.
All the process was really smooth, everyone is friendly and patient.

5 February 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us and wish you every happiness in your new home.

Rated 5 out of 5 stars

Gold Standard Customer Service

I couldn't recommend Western Homes or the team at Tayfen Court any more, they were extremely supportive and went above and beyond what was expected of them. Extra special thanks to Judy & Valerie along with the management team and builders.

11 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Valerie and Judy at Tayfen Court. We will share your comments with them.

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