Westcoast Properties Reviews 

169
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, approachable, and helpful, ensuring a remarkably smooth, supportive, and personable journey throughout various property transactions. Many people mention the outstanding customer service delivered by the team, noting that agents are consistently available to answer questions promptly and provide reassuring, expert guidance. Others appreciated the thorough communication and regular updates provided by the agents during crucial stages. Some reviewers were not happy with occasional long wait times, noting that the overall property transaction process could sometimes feel quite extended and challenging.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting a warm, professional, and efficient... See more

Service

Reviewers express high satisfaction and positive feedback about the service provided. Consumers consistently... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who maintain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful, thorough, polite, great customer service. Craig was able to identify what I was seeking in a property, very straightforward. Im in the process of buying. I have to say Westcoast is one... See more

Company replied

Rated 4 out of 5 stars

We’ve just completed the purchase of our property, and we’d like to say a huge thank you to Emily Murfin. From start to finish, she was incredibly helpful, supportive, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

Completion today. Westcoast sold our property for us. Professional, helpful, good turnaround, regular communications from everyone. We had comms with most of the team, but our main contacts were Helen... See more

Company replied

Rated 5 out of 5 stars

Great team very personable and excellent communication throughout the sale process. Took care of all viewings and provided feedback on each viewing within 24 hours. Responses very quick to any of our... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Established independent sales and letting agent covering Bristol, North Somerset and Somerset.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(169)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

We can't recommend the team at…

We can't recommend the team at Westcoast Nailsea highly enough ... in particular Ashley and Rachael. They really have gone above and beyond what our expectations would be. Sales progression has been faultless with Ashley providing up to date communication on progress. We have had a difficult conveyance process and without these ladies, I doubt we would have got this over the line. Thank you is not enough 🙏

2 May 2025
Unprompted review
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Reply from Westcoast Properties

Hi Nicola,
Thank you for your fantastic review — it's really appreciated.

I know from talking to Rachael and Ashley that the road wasn’t always smooth, so I’m glad to hear that you felt supported throughout.

All the best in your new home, and thank you for choosing Westcoast to assist you on your journey.

Kind regards,
Nick Webber – Director

Rated 5 out of 5 stars

Westcoast properties estate agent…

Westcoast properties estate agent Burnham on sea very professional agents we used them when we bought a property and using them again when property is sol subject to contract brilliant estate agents I would recommend them to others buyers and sellers my agents at this estate agents are Gavin,Jack,and Megan 100/100

30 April 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Elizabeth, it is much appreciated and thank you for choosing us as your agent.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Went Above and Beyond

Friendly, helpful and chased for progress constantly. Megan was consistently the first to extract updates from a particularly unprofessional conveyancer and I'm sure the sale would have fallen through if not for her actions.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience viewing uni…

We had a great experience viewing uni properties with Sal! He was super friendly, funny, and made the whole process feel really relaxed and enjoyable. He answered all our questions and was really helpful with giving us all the info we needed. You can tell he genuinely cares and wants to make sure you find the right place. Definitely one of the nicest estate agents we’ve met

9 April 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for sharing you experience, Josie, it is much appreciated.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Great and efficient service!

Talked to a very helpful fella that managed to contact a landlord about an issue I had and get back to me within the 10 minutes. Agencies usually take days or weeks to do this kind of thing. Within a couple hours of chatting to him had an application sent off to a landlord. Great job.

4 April 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your kind review — I’m really pleased to hear that your query was handled efficiently and that we could help get things moving so quickly. It's great to know our efforts made a difference.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Great Agency

I have dealt with Duncan at Westcoast for years, Duncan is very professional responsive and knowledgeable, and has always delivered exceptional Service. Always happy to help and give of his time and attention making the whole process smooth and stress free, I highly recommend them to anyone looking for a reliable, friendly yet professional agency

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly viewing

I had a viewing with Salvador in Bristol. He was very friendly and professional, and had lots of knowledge on the property. I was his last viewing of may in the day and at no point did I feel rushed. Would definitely recommend.

1 April 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for taking the time to leave us a review, Rowan, it is much appreciated.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Nick was top notch from start to…

Nick was top notch from start to finish. Make the impossible happen getting us across the line just in time with constant communication.

31 March 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Jim, it is very much appreciated.
Kind regards
Nick Webber - Director

Rated 1 out of 5 stars

Worst estate agents in the South West!!!

This review doesn't even warrant 1 star,i found/obtained my rental property in Nailsea via these absolute imbeciles,i was messed about from day one,having to wait over a week,just to view the property,which i was was fully aware,was on the market and was only a short 6 month let,then once I had moved in the called me at work,giving me not the permitted 48 hour notice,but 4 hours notice,for a viewing!!
That was just the start of it!!!,they would call at 5.45pm on my way home from work to inform me of viewings,show their potential clients around the property,even allowing them to use the toilet,leving it soiled!!,their latest stunt was to allow a surveyor to enter my property,unsupervised,leaving all my interior doors open,thus giving my dog the run of the house,which may i add is something she is NOT allowed to do,moving my furniture,soiling my TV screen with dirty oilly finger prints!!,they even sent me my official notive,after the property had been sold andci had to go to the collection office in person and pay for and pay for their mail as the hadn't paid the correct postage.
Please!,please!,please avoid these cowboys like the plague!!

26 March 2025
Unprompted review
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Reply from Westcoast Properties

Hi Geoff

I’m sorry to hear that you’ve been dissatisfied with our service. We always strive to provide the best experience possible, and I appreciate the opportunity to address your concerns.

As discussed, you were aware that the property would remain on the sales market, which meant we needed to arrange viewings accordingly. We always sought your consent before accessing the property, and if a proposed time was inconvenient, you had the option to decline. While we do our best to provide as much notice as possible, there were instances where we had difficulty reaching you, which is why some calls may have come through at 5:45 PM—this is still within our office hours, though we understand it may have been after your workday. Given that texting was a more convenient method for you, we also used that as a way to keep you informed.

Regarding the survey, surveyors typically provide a broad time frame for their visits, and because we cannot predict the exact duration of their work, it is standard practice to inform occupiers of the date so they can decide whether they wish to be present. Additionally, agents verify credentials and sign keys out to surveyors, but we were not made aware that a dog would be present, which could have impacted their approach. I sincerely apologise if the surveyor left doors open or if any items were moved and not returned to their original place. I am not sure how the surveyor came to 'soil' your TV though, as they would have had no reason to have touched it.

It is highly unusual for an agent or viewer to use the restroom during a viewing, but in rare cases—such as when a small child needs to—our team ensures that facilities are left as they were found. If this was not the case, I sincerely apologise.

Lastly, regarding the postage issue, I apologize if incorrect postage was applied. We would be happy to reimburse any charges you incurred. Please just pop into the office when it's convienent for you and one of the team will be happy to assist you.

We value all feedback, and while I regret that your experience did not meet expectations, I appreciate the opportunity to clarify these points. If you would like to discuss this further, please feel free to reach out.

Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

west coast

west coast , very friendly 100% recommend, excellent service!!!

26 March 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your reivew, Ruby.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Very good letting guy

Very good letting guy Sal! Really professional and friendly! Gave us a good tour! Give this guy a raise!

25 March 2025
Unprompted review
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Reply from Westcoast Properties

Hi Lilybelle
Thank you for your review, it is much appreciated.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

We were given a viewing by Sal and he…

We were given a viewing by Sal and he was so lovely and informative I highly recommend this company when looking for a property.

24 March 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Liv!
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Sal was on time to the viewing

Sal was on time to the viewing, very friendly and welcoming when showing us around the house. He went out of his way to answer any of our questions and overall lovely

19 March 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your reivew, Lily.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Salvador was very friendly and…

Salvador was very friendly and welcoming. Was there on time and good at his job

19 March 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Colette.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Burnham on sea, Westcoast Properties

We recently sold a property through Westcoast Properties, Burnham on sea branch. It was a long drawn out stressful sale due to circumstances in the chain & a particularly difficult purchaser but Gavin, Megan & the team managed things very well, especially Megan who dealt with most of the issues from start to the eventual completion. I totally recommend this branch & would definitely use them again.

28 February 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, I am sorry to hear that you had a stressful transaction, however, I am very pleased to hear that the team in Burnham, especially Megan took good care of you in getting your sale over the line!

Best wishes

Nick Webber - Director

Rated 5 out of 5 stars

Helen at West Coast in Patchway was…

Helen at West Coast in Patchway was excellent throughout our first house buying experience - helping enormously with chasing progress and helping push things along the chain throughout.

25 February 2025
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Alex, it is much appreciated.

Rated 5 out of 5 stars

Dan at West Coast superb

West coast initially marketed our home and had lots of viewings but we couldn’t find a sale. We went off the market and then tried another agent which wasn’t a good experience. After our house sale previously falling through 3 times we weren’t sure what to do but West coast took us back on and Dan was brilliant both times. They made a stressful time easier and Dan in particular was great to deal with.

22 February 2025
Unprompted review
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Reply from Westcoast Properties

Hi Michelle
Thank you for your superb review and thanks for coming back to us. I am glad that Dan and his team we're able to assist you, sucessfully!
Kind regards
Nick Webber - Director

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