I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the con... See more
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Bought a Wellis Water analyzer and a few months in started having some issues with it. I reached out to customer service and started talking to Victor Ruiz and he was amazing. Was able to get me a rep... See more
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Always been a pleasure dealing with Wellis, especially Victor! We were let down by our dealer in Nova Scotia, and i thought my tub was going to be a disaster, however , up steps Victor from Wellis i... See more
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Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.3
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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The seal on a jet nozzle had crumbled…
The seal on a jet nozzle had crumbled and had to be replaced by Servce. The jets no longer move in and out. This is very unfortunate.
The color of the dark plastic parts, e.g. to regulate the air, increasingly fades. The dosage for the water fragrance does not work at all. The slat seal is constantly jammed.
23 January 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Bernd,
Thank you for taking time to share your feedback on our hot tub. We are very sorry to hear that you notice early wear and tear on your hot tub parts. We truly feel that that this is not the level of quality you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The jet controllers attached to the…
The jet controllers attached to the plastic tubes came off the tub two weeks after the tub was installed. The salesman believes that Sirona sanitizer is degrading the tubes which evidently occurred on a regular basis 4-5 years ago. To date, nine jet controllers have detached from the tubes which are breaking in place. The salesman has replaced them at no cost, and I am very appreciative of his support. I can’t believe that others haven’t experienced this and that Wellis hasn’t redesigned the tubes to eliminate this problem. My salesman has provided me an alternative sanitizing program that he believes will solve the problem. We will see if this solves the problem or if the tubes and jet controllers are defective.
8 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear James,
We sincerely apologise for your problems and for the inconvenience you've facing regarding the Sirona sanitiser caused degradation of the pipes. We truly feel that that this is not the level of service you expect, and we truly sorry for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
It's a great bit of kit is the hot tub…
It's a great bit of kit is the hot tub so relaxing with the blue tooth music playing from my phone & the jets massaging your body
It holds temp when not in use & only looses 1 to 2 degrees over two to 3 hours use
We use it all year round
12 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear David,
Thank you for taking time to share your 5-star experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub and use it all year round. Keep it up and we wish you many happy hours of healing hydrotherapy.
Kind regards, Wellis Customer Services
We clearly received a Friday afternoon…
We clearly received a Friday afternoon noon model with so many problems we’ve had more visits by the engineers with time off work to see them at the house and still no real and sensible conclusion
We’ve be left hanging on waiting for a response the communication is shocking with us doing all the chasing
Very disappointed and would not recommend to anyone the idea that we can relax when using it is not the case when your just waiting for the next problem to reoccur.
Do not bother with the WIZ system as it doesn’t work and they can’t sort them out or calibrate them useless
Save money and buy test strips
12 August 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Colin,
We sincerely apologise for your problems and for the inconvenience you’ve faced with your hot tub. We truly feel that that this is not the level of service you expect, and we are very sorry for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/
Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the ordeal and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Absolutely loving our Wellis…
Absolutely loving our Wellis Kilimanjaro. It was nicer than all of the other spas we looked but we were able to get it for a lot less. We had a minor issue after delivery and they were out the next day to resolve it. We almost didn't get another hot tub after our bad experience with master spas. so glad we did. My back is thanking me.
6 November 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Sam,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service.
We are thrilled to hear that you were happy with the assistance and communication provided by team. If you have any questions please do not hesitate to reach out to our colleagues by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with family in friends in your hot tub.
Kind regards,
Wellis Customer Services
Do not recommend Wellis
After owning a Wellis Mandala for about 7 months I must say I deeply regret the purchase.
I have been having some issues with the tub for three months now. Warped side panel, corner panels falling off, and the lights stopped working.
I have emailed/called, reached out to Victor Ruiz the customer service manager at Wellis many, many times. However, they still are not able to find and schedule someone to come and repair my tub.
Maybe if you are in an area with a dealer you will be ok, but I would strongly recommend against buying directly from Wellis, as they seem to have no ability to provide service, despite promising that it would not be an issue.
Update: (4/30/25)
Still trying to get the side panel resolved, but Victor with Welis has been working with us to get parts, and he did find a local technician that has been responsive. Unfortunately the replacement side panel they sent was for the wrong hot tub... New one is inbound and should be delivered next week. Will update once that arrives and is installed.
13 January 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Dan, we are very sorry to hear your ongoing troubles with your hot tub. Please report your case to Wellis HQ direct and our after care department will take over your case. If you are based in Europe you'll need to fill out a form at https://wellis.com/problem-and-error-reporting/ . If you are based in the USA you'll need to go to https://wellisspa.com/support/ to fill out the form. We are truly sorry for your problems with your spa.
DO NOT BUY - NO WARRANTY
Do not buy. After 2 years my Wellis hot tub developed a leak and the manufacturer did not honor the warranty. They gave me the round around and told me leaks were not covered after 2 years, and neither was the labor. Scammers. I will never buy another Wellis product every again.
Save yourself a headache and stay away from these guys.
26 February 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kimberly, we are truly sorry for the ongoing issues you are having with your Wellis hot tub. Please report your case to our aftercare department at Wellis HQ in Europe at https://wellisspa.com/support/ by filling out the form. This is the quickest way to resolve your problem. We apologise for the inconvenience this fault is causing you.
Purchased a Wellis Hot Tub with hopes…
Purchased a Wellis Hot Tub with hopes of relaxation and enjoyment but rather; we have experienced nothing but issues that include major leaking, ozanator failures that resulted in tripping the ground fault breaker and frozen lines that burst the pipes.
We have had this hot tub for less than 10 months. Too many service calls to mention and we just received a $2,600 estimate for latest repairs.
31 January 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Chris, we apologise for the problems your hot tub is causing you. We are taking every feedback seriously and investigate every case individually brought to our attention. Please report your fault to our head office at https://wellisspa.com/support/ and my colleagues will get in touch with you. We are truly sorry for the issues and inconvenience your hot tub is causing you.
Purchased a holiday let hot tub in…
Purchased a holiday let hot tub in spring 2024 by Aug the inner shell coating was peeling off. Reported to Wellis who agreed to replace the faulty tub. As of 29Jan 2025 it still hasn’t been replaced & getting replies about progress is impossible. Absolutely terrible service!
The reply I received from Wellis asks me to tell them AGAIN about the problem they said they would chase in November 24!
Again asked to fill in a form to head office, which I have done reference number TICKET NUMBER: WTN181124-0116
I have also reported the issue to the supplier but they say Wellis are dealing with the replacement!
29 January 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Customer, we apologise for the inconvenience and fault with your hot tub. We take every claim seriously and we would like to investigate it further. Please get in touch with our head office at https://wellis.com/problem-and-error-reporting/ fill out the form for my colleagues to find a solution. We are truly sorry for your ongoing issues with the hot tub.
Reply edited: Dear Edwards, did you report your case to the manufacturer or to a dealership? The link I sent you goes directly to the manufacturer's HQ after care department. If you did report it to HQ then you must have a Case Number which then needs to be added to your report on the link. Thank you.
Mars hot tub
We bought a Mars hot tub about 2 years ago and have used it several times a week throughout its life. We love it and rate it very highly and have had no issues with it, apart from one tiny thing. The tie down straps buckles that it came with are next to useless and pull apart with ease and unfortunately during windy periods, it has blown open. I have taken to weighing it down with heavy objects but this is far from ideal. Do you have a replacement set of buckles that work?
25 December 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kit, thank you for your 5-star review. Please get in touch with your dealership to order new buckles to your thermo cover. Enjoy your Mars hot tub for years to come.
Overal shell delamination and blisteringl
Overall, it's a nice hot tub.Everything works as it should except for 1 jet... But the shale is starting to delaminate and blister above the waterline, and they refused to take care of it.... Insisting, it is the chemicals I use which I have used on other hotTubs, and never a problem... They were fairly quick to get back in touch with me.But refused to do anything, or even send anyone out to look at it
15 October 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Greg, we are truly sorry for the issues you are having with your hot tub. Can you please send us your contact details to look into your case by filling out this form at https://wellis.com/problem-and-error-reporting/ Thank you. Your feedback is very important for us and we will make sure to find a satisfactory resolution.
We have had nothing but bad luck with…
We have had nothing but bad luck with our Wellis Mont Blanc spa since we first received it. It started with the lights not working, then the cover disintegrated, the jets not working properly, and a possible leak. The headrests are discolored and the tub is growing mildew rapidly. This is all with constant care. The local dealer has been awful and will not stand by the product that they sell. This tub cost us over $12,000 and I feel totally fooled and robbed. I would not recommend Wellis to anyone. I just ready a couple pages of bad reviews on the BBB site. Many people have experienced the same, and their responses are all similar and appear to be lies. We were also ignored when we reached out after being laughed at by the local dealer. It's awful and frustrating after working hard to earn money for one nice thing.
8 November 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Heather, We are truly sorry to hear your troubles with your spa and your bad experience with the dealership. Please report your case to Wellis HQ in Europe and we will investigate your situation immediately. Please fill out this form at https://wellisspa.com/support/ Our aftercare department will be in touch with you after receiving your report. We are truly sorry again for the inconvenience and issues with your Wellis spa.
Wellis Swim Spa wonderful
Still enjoying my Wellis Danube W flow Swim Spa after 4 years. It has amazing jets for swimming and relaxing in the spa.
28 October 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Sarah, thank you so much for your outstanding review. We are thrilled to hear that your enjoying spending time swimming and relaxing with regular hydrotherapy in your Danube W-Flow swim spa. We wish you many happy hours of relaxation for years to come.
New member in the fam
Everything happened exactly as agreed.
The product runing well, we're very happy with that.
25 October 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Judit, thank you very much for taking time to review our product. We are thrilled that all went as it was agreed with our dealership. Enjoy your Wellis product for years to come.
We are delighted with our new wellis…
We are delighted with our new wellis hot tub from start to finish the whole process of choosing the right tub to installation went smoothly. Very happy customer. Thank you
12 July 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Hi James, thanks for your 5-star review on our hot tub and service you received. Installations are usually go smoothly and we are thrilled that you are a very happy customer. Enjoy your hot tub for years to come.
The crew did a great job
22 August 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Hi Chad, thanks for your review on our service team. We wish you many happy hours of hot tubbing for years to come.
High quality product and very appealing…
High quality product and very appealing on outdoors
10 September 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Elio, thanks so much for your outstanding feedback. We are thrilled to hear that your hot tub looks appealing on your backyard. We wish you many happy hours of healing hydrotherapy.
Wellis spa Teide 2-persons.
Wellis spa Teide 2-persons.
We use our Wellis spa every morning and are very happy with it.
Only the button for neckmassage works not so wel. Our dealer can not help us with it. That is missery.
Fam. Martens
Netherlands
19 October 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Fam. Martens, we are happy that you enjoying hydrotherapy every morning. We will pass your feedback regarding the neck massage button on to our design team. We wish you many happy years of healing hydrotherapy.
Very happy with our new Wellis spa
We recently purchased a Wellis Praque spa and are very satisfied with it. Jets are powerful and the seating options are good.
The spa can be configured using the main buttons, but also by an app on your phone. It's good that a heating and filtering schedule can be configured. This way, the spa only heats up during the day when our solar panels are providing power and the temperature is good at the moments we use it.
1 October 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ham, thank you so much for your excellent feedback on our Prague spa. We are thrilled to hear that you are enjoying the jets and design. We wish you many happy hours of hydrotherapy with friends and family for years to come.
The function for the lights is lacking
The function for the lights is lacking, in that to select a single solid color you have to "cycle" thru all the color and pattern options. Seems there is actually minimal insulation.
16 October 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Larry, thank you for your feedback on our hot tub. We will pass your notes on the lighting colour selection to our design team. The insulation of our hot tubs are top quality, they were made in Europe, Hungary where we have proper winters and sold to Scandinavia as well, where temperatures go down to minus 25 celsius or more in winter time. We are sure you will be satisfied with the insulation our hot tubs come with. Enjoy the healing powers of hydrotherapy for years to come.
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