Wellis® Hot Tub & Swim Spa Manufacturer Reviews 

Was not sure what products would suit my needs. Sales person Irene did a great job in providing helpful information and what tubs would be most appropriate. The store has a great selection of hot tubs and introduced me to the infra red sauna that my partner and I are now considering on purchasing. Overall experience was fantastic in terms of customer service and products on display.

When using the website drop down menu to order replacement filters “Wellis Borneo” I kind of expected the manufacturer to send me the filters I’d paid good money for , this was 4 months ago now ! Eventually two filters were sent from Glasgow ….. that didn’t fit , I called customer service as there was no return note supplied and nobody answers the phone , eventually I called a supplier in Oxford who gave me the reps name and number , I explained the issue and that it was a month to receive the wrong filters, he agreed fully it was an issue with a website upgrade and assured me he had my order and the correct filters would be sent …… a month on and nothing , customer service and again no answer , so I called Glasgow and spoke with the warehouse , saw the order, accepted it was incorrect but refused to replace until the original filters had been returned , I was assured by the rep I wouldn’t have to BUT with two broken legs and 7 broken ribs I managed to get them returned , absolutely furious and crippled with pain , a month on and nothing , no call no delivery and no answering the customer serve number , AVOID THIS JOKE OF A COMPANY buy your filters cheaper elsewhere , at least you may actually get some

Wellis isn't standing behind there product. I spent 12k on a spa 2.5 years ago and it's leaking from multiple jets. Every time we fix one another one starts to leak. More than likely all the seals need to be replaced based on the warranty company that came out to look at it... Corporate points me to my local dealer and IMO it's not the dealers fault. I am a licensed pool builder and have recommended these spas to many of my customers and now when I have a problem nobody will own up to the issue. Water chemistry has always been perfect and I am very frustrated. Please don't buy a Wellis - They will not stand behind there products.

Hello

We do not know what to chose the palermo or the makalu ...
We just want the most energy safe spa
Can someone inform us what should be the best choice ?
Many thanks

Trying to get parts for my Jacuzzi. No answer for emails, no answering phones. Once they answer and when I asked if they speak English, they just disconnected. Never answered again. Would suggest not to buy anything from them. Only problems.

Hot tub did not work from the start.
Components started to rust.
Had to return unit for a more reliable make of hot tub.

My hot tub does its job!
However, some parts could have been made of better quality materials and also the manual should be written in a more accessible way.
Overall, the pros outweigh the cons, at this price this is a really good product! I highly recommend this manufacturer.

Best decision for us to choose wellis SeimSpa. Easy to handle and use and exactly made for our needs.
Today, however, I would connect a heat pump straight away.

I am still waiting for my screen to get replaced

I'm so happy with my Wellis hot tub ... it really gave our garden the feeling and look of a Spa.
The instalation was smooth we had help from Wellis Team they were so professional and polite .
We are very happy and enjoying our hot tub

First Hotub had a deformation in the acrylic and was replaced.

Second hottub lasted 2 years and had major leaks. Chemicals all in balance but Wellis said chlorine had caused the corrosion of the seals. The same chlorine they provide and the levels measured every week.

I would not spend a penny further with this company, £5000! I should have got a lazy spa instead if I wanted a throw away product.

Looks like a previous review was removed. I think I know why. The reply to my message told me that Wellis spends 10 days installing swim spas, including a site visit. Our experience was very different.

We bought a swim spa and hot tub. Costing around £40k. The installers expected to do this in 5 hours. Not 10 days. It’s never worked properly as long as we’ve had it. I had to get out another company to fix some of the items that weren’t installed properly.

We’ve had them for 2 years, never ending problems. The swim spa is already falling apart. It’s unusable for long stretches in between repairs. Often when the workers come out they don’t have the parts or tools required.

Needless to say 5 hours isn’t long enough to install a swim spa and hot tub so we had to put the workers up for the night. We run a b&b so the company agreed to pay for a night but they never did despite numerous reminders.

They are just sales people, they just say yes to anything even if it’s not possible. It’s difficult to get anyone to fix anything, so don’t rely on your warranty.

Unless your looking for a money pit I’d probably look else where.

I’m still under warranty but the dealer is ignoring my messages. I think it could well be illegal for them to operate like this. Can a company just refuse to honour warranties.

-Edit, this is the second time I've left this review, the last was removed. The last time was the first review so it wasn't a duplicate. It was a legit review. I think it was because your reply to my review made Wellis look bad. The reply said that a swim spa installation requires a 10 day site visit which we didn't get. We got the budget service but at full price. Actually it cost me £200 which is what Wellis is due me for providing accommodation to their workers. This was not arranged or even asked for in advance. We agreed on this number but big surprise when I asked for payment, I got ghosted again.

You've had multiple opportunities to help us but you're clearly not interested. You shouldn't install hot tubs/ swim spas in areas you don't want to come out to. We've been trying to get you out for months so how will an error reporting link make a difference? I'll do it but I won't hold my breath.

Are you telling me you won't honour the warranty unless it comes via that link? We've texted, phoned and emailed with different people from Wellis. They're usually helpful until they figure out that they would have to come out to the site. After which they start ghosting us. None of them mentioned this magic link.

I've basically been taken for 40k and Wellis isn't interested in the slightest.

Anything short of one of your workers coming out and fixing it is unacceptable. It's still under warranty so we are legally entitled to this service. The fact is you never follow through and this is frankly shocking to me. I think you're trying to ghost us and make things difficult until the warranty has expired after which time we'll never hear from you again. Typical sales company that over promises and under delivers.

Fittings in our Rio Grand started rusting from shortly after installation. Wellis have failed to provide replacements for 18 months in breach of their warranty commitments. No acknowledgement that I have had to fight for anything to happen and frankly can't stand going near it the amount of stress they have caused even if it does finally get fixed.
Updated: completed the online form within a day of Wellis posting their response but, surprise surprise, no contact made two months later. They are just trying to pretend they have a customer service function when they clearly do anything but.
* Update: got a response from Wellis and followed their guidance to use the contact form but no-one from Wellis ever contacted me. Remain convinced by the worthlessness of the warranty

Very Good product but no way to winter it easily (no draining system)

We’ve had our Wellis spa for 3 years now and love it! We use use it everyday and it is far cheaper to run than a lay-z-spa. Would highly recommend.

I love my hot tub! The sales chap was veru knowledgeable and able to help us determine our best option. The installation went smoothly and they were always there to help with my questions on balancing the water chemistry. Great service.

I like this manufacturer, the products quality are very good and the design is modern too. I use every day our hot tub and until now we haven’t observed any problem. So I think this manufacture’s products are reliable.

We have had nothing but praise for your sales staff , surveyors and the installation team.
All very professional and diligent. Sales team are informative with out coming across as pushy or overbearing nothing was too much trouble, spending nearly 2 hours giving us the best item for our budget and needs.

Surveyor was again knowledgeable and professional and explaining exactly how our tub wound be manoeuvred into position with minimal disruption. Installation was faultless and not rushed. Again knowledgeable staff explaining chemical procedures in a way we could understand with a chemistry lesson.

After sales calls and communications, again are informative and not pushy.

Thoroughly recommend this company to any body who is going to buy a hot tub.

Nice hot tub. I only have one pump model and think the two pump would have been better BUT more expensive to run. Our modem broke on it within the first year but got replaced for free. Have enjoyed this model, looks good and still works without any problems.