Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful reminders
Useful reminders, ease of reordering, promt delivery on days arranged by me.
6 August 2026
Reply from Well Pharmacy
We're delighted to hear that you find our reminders useful and reordering easy. Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Always on time with my medication also the staff are friendly
Friendly can call them about my medication
27 July 2026
Reply from Well Pharmacy
We're happy to hear that we can assist you with your medication inquiries. We appreciate your kind words.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Helpful in asking questions,and given…
Helpful in asking questions,and given good advice
5 August 2026
Reply from Well Pharmacy
We're so glad to hear our team was helpful in answering your questions and providing good advice. We appreciate your kind words!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're so happy to hear that you experienced great service and prompt delivery. Thank you for taking the time to share your positive feedback!
Much appreciated …
Always punctual with my phone call appointment. I feel confident in those who support me.
5 August 2026
Reply from Well Pharmacy
We're so pleased to hear that you feel confident in the support you receive and that your phone call appointments are always punctual. Thank you for sharing your positive experience!
Kind Regards,
Holly
Excellent service will defo use again
5 August 2026
Reply from Well Pharmacy
We are so happy to hear you had an excellent experience with us! We appreciate your kind words and look forward to serving you again.
Kind Regards,
Well Pharmacy
I ordered my repeat perscription…
I ordered my repeat perscription through my doctor and received a notification that it was sent to Well chemist. On the same day i got notification by email saying that it will be delivered between 2 to 4 days by Royal mail it arrived on the 2nd day which i was pleased about. Great service and always polite when using the chemist.
5 August 2026
Reply from Well Pharmacy
We are so pleased to hear about your positive experience with our service! It's wonderful to know that your repeat prescription arrived quickly and that you found our team polite. We appreciate your kind words and positive feedback.
Kind Regards,
Well Pharmacy
Always a prompt efficient service from…
Always a prompt efficient service from this company.
5 August 2026
Reply from Well Pharmacy
We are so happy to hear that you found our team friendly, helpful, and informative. Thank you for your wonderful feedback!
well pharmacy great service
well pharmacy great service, delivers on time, sends notification text reminders
10 August 2026
Great service
5 August 2026
User friendly app
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
4 August 2026
It was easy to do and it saved me from…
It was easy to do and it saved me from having to go to the chemist which will be good in winter 😀
4 August 2026
Reply from Well Pharmacy
We're happy to hear that you feel well taken care of. We appreciate your positive feedback.
Great service
Sends me reminder when it is time to reorder prescription.
Keeps me informed if prescription progress, and quick delivery
4 August 2026
Understand the checks and balances you…
Understand the checks and balances you have to make but once you have done that and have that customer you should not have to keep asking them for the same thing again.
4 August 2026
Excellent service all round with my Daktarin Gold cream
Ordering the Daktarin Gold cream was straightforward and I was kept aware of the progress towards shipping and delivery. The cream itself is effective.
9 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.