Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot... See more
Company replied
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Review summary
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Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... See more
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Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
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Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
Asks customers to review
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Quick delivery
23 July 2026
reliability
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The are the best pharmacy is Essex they…
The are the best pharmacy is Essex they are reliable and take good care of their client
21 July 2026
Reply from Well Pharmacy
Hi Esther,
We're so pleased to hear that you consider us the best pharmacy and that you appreciate our reliability and client care.
Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Totally reliable service
Totally reliable service. That is the most important element of the system
24 July 2026
Reply from Well Pharmacy
Hi Alan,
We're so happy to hear that you find our service reliable. We truly value your positive feedback and appreciate you sharing your experience.
Kind Regards
Well Pharmacy
Quite slow when you consider Amazon…
Quite slow when you consider Amazon delivers next days d you have advanced warning of what I will order and the frequency.
The order gets split into 2 which makes it harder to follow.
STILL GOOD THOUGH
Thanks
21 July 2026
Prompt dispatch and delivery but not as per my order…
Prompt dispatch and delivery but disappointingly you didn't deliver what I ordered and paid for.
My order was for a twin pack of Freestyle Libra 2 monitors.
On delivery I only received 1 monitor with an invoice for 1 x 2 pack.
We have now made contact with you a few days ago you promised to send out a second monitor and as I write this review I still await the outstanding item of my original order.
Disappointing
29 July 2026
Reply from Well Pharmacy
Hi Graham,
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the missing Freestyle Libre 2 monitor and the delay in receiving it.
We have checked the status of your replacement and this has been completed, the replacement was dispatched 28/07. We have sent you an email update with your tracking number.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi there,
We are so pleased to hear that you had a positive experience with us and find our service quick and efficient.
Thank you for taking the time to share your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Sylvia,
We are so pleased to hear that you had such a positive experience with us.
We truly appreciate your kind words about our service and communication.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Diane,
We are so pleased to hear that you had such a positive experience with us. Thank you for taking the time to share your feedback; we truly appreciate it!
Kind Regards,
Well Pharmacy
Quick and easy way to get meds
Quick and easy way to get meds. Such a lifesaver when the GP waiting time is so long
17 July 2026
Reply from Well Pharmacy
Hi Avery,
We are so pleased to hear that our service has been a lifesaver for you, especially with long GP waiting times.
Thank you for your wonderful feedback.
Kind Regards
Well Pharmacy
Such a great way to order your …
Such a great way to order your prescription tablets no need to go out to collect them just order online get confirmation of your order then they let you know when they are arriving which is by post
23 July 2026
Reply from Well Pharmacy
Hi Christopher,
We are so pleased to hear that our online ordering system and postal delivery service for prescriptions have made things easier for you.
We appreciate your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Besard,
Thank you for your feedback.
Kind Regards
Well Pharmacy
It was really good not having to go to…
It was really good not having to go to collect my prescription, thank you for delivering it to me
21 July 2026
Reply from Well Pharmacy
Hi Christine,
We're so pleased to hear that our delivery service made things more convenient for you.
Thank you for your feedback!
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mrs Georgousis,
We are delighted to hear that you found the ordering process straightforward and that your delivery arrived quickly.
Thank you for sharing your positive experience!
Kind Regards
Well Pharmacy
Took a few days for delivery
Took a few days for delivery. Luckly i wasnt desperate and order in plenty of time.
20 July 2026
Reply from Well Pharmacy
Hi Sharon,
We appreciate your feedback regarding the delivery timeframe.
We do recommend allowing 10 days from the point you request the prescription to receiving the delivery unless you need to contact us regarding urgent orders.
This is bound by the timescales it takes surgeries to issue prescriptions, which can take up to 3 working days. We then require up to a further 3 working days to allow prescriptions to process through our system and to be dispensed and 2-4 working days to allow our external courier, Royal Mail, to deliver as we use Royal Mail 48hour service. Please note: Some orders might take longer due to stock availability, but we endeavour to contact customers in the event of any stock issue/delays.
Thank you again for your feedback and if you ever do need to get in touch with us, please do not hesitate to contact us at hello@well.co.uk.
Kind Regards,
Well Pharmacy
Excellent company to deal with
Excellent company to deal with. Easy to reorder on line and very helpful if there is an issue. Will definitely continue to use.
20 July 2026
Reply from Well Pharmacy
Hi Tracy,
We are so pleased to hear that you find reordering online easy and our team helpful when you have an issue.
We truly appreciate your kind words and look forward to continuing to serve you.
Kind Regards
Well Pharmacy
Fast delivery and the product works
23 July 2026
Reply from Well Pharmacy
Hi Angela,
We are so happy to hear that you received your product quickly and that it is working well for you!
Thank you for your positive feedback.
Kind Regards
Well Pharmacy
Delivered in a prompt and efficient way.
23 July 2026
Reply from Well Pharmacy
Hi Taylor,
We're so pleased to hear that your delivery was prompt and efficient.
Thank you for sharing your positive feedback with us!
Kind Regards
Well Pharmacy
Easy to order,love the reminders.really…
Easy to order,love the reminders.really helps.delivery great and on time.
22 July 2026
Reply from Well Pharmacy
Hi Karen,
We are delighted to hear that you found the ordering process easy and that our reminders were helpful. It's wonderful to know that your delivery was great and on time!
Kind Regards
Well Pharmacy
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