Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
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With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
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Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
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Good prompt service and delivery.
Easy to use automatic prescription…
Easy to use automatic prescription service with great communication throughout
Getting medication delivered was great…
Getting medication delivered was great and upto date information about when to expect delivery very good. Only thing i don't understand is w6a local well pharmacy wasn't used as my wife gets her medication delivered locally.
Your absolutely crap my doctors had to…
Your absolutely crap my doctors had to give me a new prescription as I had been without my tablet's for four days and after I'd pick them up from the local chemist I received your prescription, your absolutely a waste of time I wouldn't recommend you to my worst enemy and I have made sure that I get them the way I have had them for the last few years
I paid extra for overnight delivery and…
I paid extra for overnight delivery and the item did not arrive for four days!
Not impressed
Very helpful and great service very…
Very helpful and great service very friendly
Royal mail is the only let down
The email reminding Robin Turner to…
The email reminding Robin Turner to renew prescription gave renewal option for Kathryn Turner's prescription. Sometimes the opposite happens in emails. Both correctable on NHS apps. Early ordering essential, as arrival of medication is at least 2 weeks after ordering . No incorrect medication has arrived so good in that department
I don’t think I requested this service…
I don’t think I requested this service but overall I’m happy although6 days to deliver something might not be practical
2 items missing on delivery
2 items missing on delivery
Aspirin
Paracetamol
Could you please send these items
Thank you
Ruth Harding
Asked several times for all meds to…
Asked several times for all meds to come in one packet each time I order a med is missing again this time , I also have had a parcel damaged and some of the meds not in there and when asked to resend I felt like I was asking for good pushed around the houses used to be fine but going down hill new website is horrible
It was great because it was all done…
It was great because it was all done for me and just delivered to the door .The service was brilliant.
Good advice
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