Welcome Furniture Reviews 

594
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery teams for bringing heavy furniture up stairs, placing it directly into their chosen rooms, and carefully removing all packaging. People also love the high quality, sturdy build, and beautiful design of the bedroom furniture they ordered. Some reviewers were not happy with receiving scratched, flawed, or otherwise damaged items upon arrival. Others mentioned experiencing frustrating delivery delays, unhelpful service encounters, or receiving incorrect replacement parts after multiple attempts. These occasional setbacks caused unwanted stress and anxiety for buyers trying to complete their home bedroom setups.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders frequently arrive on time and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers are consistently polite,... See more

Product

Users describe positive interactions with product, noting that items arrive well-packaged and in pristine... See more

Service

Consumers find service to be exceptionally positive, describing it as a seamless experience from beginning to... See more

Quality

Customers had positive experiences with quality, finding the furniture to be well made and exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

594 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(594)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

The furniture was promised in 10 days

The furniture was promised in 10 days. It arrived in 10 days. Notified of 2 hour time slot day before. Furniture came well packed and protected . Delivery men were excellent. They unpacked and finished assembly of furniture . Good quality reasonably priced Lisbon bedroom furniture. I had 3 wardrobes, 2 x 4 drawer chests and 1 x 3 drawer chest. It looks great ! Well finished and great value for money. Well done ! These are made in Wales so supporting our British workers.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous 5 stars for delivery

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us.
Nothing was too much trouble. Both very personable and friendly.
Would recommend delivery company in a heartbeat.

16 March 2026
Unprompted review
Rated 2 out of 5 stars

Wardrobe and 6 drawer chest…NOT FULLY ASSEMBLED

Delivery of a Fully Assembled wardrobe and 6 drawer chest was meant to take place within 5 - 10 days of order being place 7th Feb '26. It took 24 days, 3rd March '26 with no updates from this company regarding delay. The delivery men did not want to remove it from packaging so that it could be checked as damage free prior to signing the receipt saying just that. After insistence that they remove from packaging the Wardobe was in two parts. That was never in the description. They leant the single part against the double saying that is how it was meant to be. Patently untrue and dangerous. They were in a rush to leave and were not listening to concerns being made. After they had left, the fittings needed to secure the wardrobe were found inside as were the handles that needed securing to the chest.
Phoning the company to express concern they asked for photos to be emailed. That was done immediately, 3rd March'26, one week later, no response at all ! Complete ignorance. Very disappointed with what was meant to be a happy experience of new furniture.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Delivery service second to none!

I ordered a chest of Drawers through Argos 'direct from supplier' and i had a lovely delivery experience today. I haven't had time to open my item yet as i rushed back to work but the 2 man delivery team deserve a shout out. Lovely personal service, text confirmation of my ETA this morning, call before delivery so i could pop home from work, i met two friendly professional smiling drivers. All basic service but it's hard to find these days. Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Delivery arrived on time as arranged. The 2 chaps making the the delivery were very pleasant and mannerly. It was through Benson for beds I bought my furniture. Both firm excellent.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be about 20 minutes so spot on. Delivery guys were happy to bring furniture up to first floor flat and then into correct room. Furniture exactly as described and high quality.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Notified of delivery

Notified of delivery and was delivered in the time slot. Two polite and pleasant men carried my delivery upstairs to my chosen destination

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Furniture

Brought into house to room of choice, carried carefully,unpacked, set up and took away packaging. Fantastic service,very happy. Pleasant delivery team, happy to recommend

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great cutomer experience

Delivered in time slot
Driver kept us updated
Arrived wellpacked
Delivered by a 2 man crew who carried the draws to room of choice
They were friendly and efficient and respectfull of property
Great team and are a credit to the company

23 January 2026
Unprompted review
Rated 5 out of 5 stars

They gave me a time slot of 2 hours…

They gave me a time slot of 2 hours which is unusual as it is usually longer. They arrived on time, were very polite and took the trouble to wipe their feet before entering my house which is also unusual!
They were very quick and efficient with the unpacking and took all packaging away. A good experience.

5 February 2026
Unprompted review

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