I had a great experience with Wego’s customer service. I was assisted by omnia , and she was extremely professional, patient, and very helpful.she listened carefully to my issue and provided me with c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm worried about my flight honestly this my 1st time booking in wego that's why I have trust issue but my friends already tried and book here so I know this is legit website I got wooried because... See more
Company replied
I had an issue with a hotel booking through Wego where my reservation was not properly confirmed and I had to wait for several hours. It was a very stressful situation at first, but the support t... See more
Company replied
Thank you for setting such a high standard for customer care. Your commitment to excellence does not go unnoticed. You have a real-world constraints of regional banking systems and travel economics.... See more
Company replied
Company details
Written by the company
Compare and Book Cheap Hotel Deals and Prices for Preferred Destinations. Enjoy Hotel Discounts for Hotel Suites, Resorts, Hostels and more
Contact info
United States
- www.wego.com
3.9
Great
2K reviews
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the worst experience in booking a…
I had the worst experience in booking a ticket .. and the support team keep telling me its the flight company's problem .. and they kept telling me you will have an answer within 3 days and until now it had been 2 months by today and nothing happens !!!!
its totally losing time ....
After i had the answer .. i found out that the support time have already given me the wrong advice and i applied for the cancelation and cost me about 250 Dirham to do nothing and it will cost me more to rebook new tickets ... the booking number is WFQ13FEP7RG25 and you can check all the details and listen to all the calls that you have .. so the experience keep getting worst because of the un-experienced employees .
23 September 2025
Unprompted review
Reply from Wego.com
Hello ( feras abo jaib),
We sincerely regret the difficult experience you faced and completely understand your frustration. Please be assured that we are fully committed to standing by you and resolving this matter step by step until a proper solution is reached. Kindly share your booking details with us at support@wego.com
Or through our support numbers, and we will review your case urgently to ensure you receive your full rights.
Good services
23 September 2025
Unprompted review
Reply from Wego.com
Hello (Mohamed Elnakeeb )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
Hi all.
Hi all.
this is an experience from an airline ticket booking customer, my flight scheduled on 2nd of October 2025 which was changed from airlines and the WEGO customer service purely 3rd class. Because the the agent listen all of my story and said he will call me back as the system was back to normal unfortunately its been more than 4 days yet i haven't received any from of update.
Moreover, I have to make an international contact number to reach their customer service what an unprofessional and un ethical way of handling the customer inquiries.
kindly consider before making any of the bookings through WEGO.
19 September 2025
Unprompted review
Reply from Wego.com
Hello (m.inshaf inshaf),
We sincerely apologize for the unsatisfactory experience you’ve had and for the delay in getting back to you. We truly value your time and understand how frustrating it must be to wait without receiving proper updates. Please rest assured that our team is committed to following up on your case and staying in touch until the matter is fully resolved and your rights are ensured.
Kindly share your booking details with us at support@wego.com
Or contact us through the customer service numbers available on our website, and we will urgently review the situation to find the appropriate solution.
Very good customer service.
Very good customer service.
Thanks to Yara customer service she give the instructions to solve my problem
22 September 2025
Unprompted review
Reply from Wego.com
Hello ( احمد الجيلانى )
We appreciate your feedback and are glad that you had a positive experience with us. At Wego, we continually strive to enhance our services and deliver the best possible travel experience to our customers. Your feedback helps us identify areas for improvement, and we will continue to work hard to earn your fifth star. If you have any additional suggestions or feedback, please don't hesitate to contact our customer service team. Thank you for choosing Wego. We look forward to serving you again in the future.
professional
Martina Ashraf was very polit and professional person
22 September 2025
Unprompted review
Reply from Wego.com
Hello (Modather Alsadig )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
Reply from Wego.com
Hello ( Rana Faisal Hussain Rajput Cri )
Thank you for your positive feedback and rating. We are delighted to hear that you had a great experience with our service. At Wego, we strive to provide our customers with high-quality service and make their travel bookings as smooth as possible. We appreciate your trust in us. Thank you for choosing Wego.
Very good 👍🏻 👍🏻👍🏻
22 September 2025
Unprompted review
Reply from Wego.com
Hello ( Mo’men Hamed )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
Wonderful customer support online
Wonderful customer support online . Much appreciated for your immediate reaponse . Very happy
21 September 2025
Unprompted review
Reply from Wego.com
Hello ( muhammad adnan Bashir )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
Martina,
Martina,
Thank you for your fast action and managing my quiry well. Looking forward to that email.
Indeed your such a help.
Godspeed!
20 September 2025
Unprompted review
Reply from Wego.com
Hello ( Stella Gale )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
Abdullaha he support me he talk with…
Abdullaha he support me he talk with hotel management and says in 2 hours u will in room
20 September 2025
Unprompted review
Reply from Wego.com
Hello ( Khurram )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
I had a great experience with Wego’s…
I had a great experience with Wego’s customer service. I was assisted by abdallah, and he was extremely professional, patient, and very helpful. He listened carefully to my issue and provided me with clear solutions right away. Abdullah made the whole process smooth and stress-free. I truly appreciate his support and kindness. Thank you, abdallah, for your excellent service!
18 September 2025
Unprompted review
Reply from Wego.com
Hello ( Khalaf Almansour )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
It was very easy and great experience…
It was very easy and great experience answering all my questions, thanks to agent Salwa who was fast and professional
18 September 2025
Unprompted review
Reply from Wego.com
Hello ( yousef ali )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
I booked a hotel from Wego and…
I booked a hotel from Wego and unfortunately the address provided by Wego was wrong and after contacting Wego that too a tedious act I was not get the required help from Wego.
Very pathetic customer care.In the end I have to do fresh booking because Wego didn’t provide me or help me to locate the hotel and they didn’t gave me refund . So my advice to general public is please don’t book any ticket or hotel booking from Wego. Not a user friendly app . They are cheaters.
5 September 2025
Unprompted review
Reply from Wego.com
Hello ( nitin banathia ),
We’re truly sorry to hear about your disappointing experience. We completely understand the frustration caused by the incorrect address and the difficulty you faced in reaching our support. Please rest assured that we are constantly working to improve the accuracy of our information and the quality of our customer care. Kindly contact us at support@wego.com
or through our customer service numbers, so we can review your case carefully and issue a refund if you are eligible.
Reply from Wego.com
Hello ( Moustafa Abdalla )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
Very bad service and application
17 September 2025
Unprompted review
Reply from Wego.com
Hello ( ALANOOD )
We’re sorry to hear about your unsatisfactory experience with our service and app. If you face any issues or need further assistance, please feel free to contact us through our customer service numbers or by email at ( support@wego.com). Our team will be glad to help you.
I have never seen a worse platform in…
I have never seen a worse platform in my life. Within just two days, Wego scammed me twice.
First, they cheated me with my flight tickets. I clearly selected September 12–14 for my trip to Baku, completed the booking, and paid. But after payment, I was shocked to see they charged me for September 26 and 28 instead. How is this even possible? Their excuse? “The system saw no available seats, so it automatically gave you future dates.” Excuse me? Who gave you the right to decide when I should fly? I know my travel dates, and it is absolutely unacceptable for you to change them without my consent.
The second scam happened just three days later with a hotel booking. I saw a free slot for 268 dirhams, booked it, and paid. I even received four confirmation emails. I waited three hours, and then at the hotel I was told that such a rate doesn’t exist and I had to pay extra. Wego’s staff then told me: “Pay the full price, and we will refund the difference.” After I paid, they demanded my receipt and then had the audacity to say that I paid on my own and that it wasn’t their reservation. Really? Even if that were the case, then where is the room I originally booked and paid for through Wego?
This is outrageous. I am extremely dissatisfied, and I want to make it clear: this company is nothing but a scam. It is only a matter of time before they start ripping off everyone. AND I NEED MY MONEY BACK!!!
12 September 2025
Unprompted review
Reply from Wego.com
Hello ( Мечта )
We sincerely apologize for the unacceptable experience you faced with both your flight and hotel bookings through our platform. We fully understand your frustration, and we want to assure you that this is not the level of service we strive to provide.
Please note that all booking details and availability are displayed at the time of payment, and any discrepancies in confirmation may occasionally occur due to service provider updates. That said, we remain fully committed to thoroughly reviewing your case in coordination with our partners. If it is confirmed that you are entitled to a refund, we will ensure that it is processed for you as quickly as possible.
We kindly ask you to contact our customer support team directly through the official numbers listed on our website and provide your booking details and receipts. This will enable us to investigate the matter thoroughly and ensure that any eligible refund is processed promptly and without further delay.
Your feedback is highly valued, and we will take your experience into account as we continue improving our services.
Terrible experience with Wego – never booking again!
I booked my hotel through Wego 26 days in advance for Voco Makkah, and what a disaster it turned out to be. I never received the correct confirmation number. They initially gave me a wrong one, and I had to chase them for almost a week just to get it fixed.
On my check-in day at 8 PM, after endless back-and-forth, they finally gave me a new confirmation number. Completely unacceptable! Wego clearly works with third-rate suppliers and their customer service is nonexistent. No one helps you unless you repeatedly explain your problem, and even then, it’s a slow, frustrating process.
Booking through Wego is a waste of time, money, and energy. I will never use them again, and I strongly warn everyone to stay far away from this unreliable platform.
12 September 2025
Unprompted review
Reply from Wego.com
Hello ( Muhammad Zeeshan )
We sincerely apologize for the unsatisfactory experience you had with your hotel booking at Voco Makkah. We fully understand the frustration caused by the delay in receiving the correct confirmation number and the inconvenience this created during your check-in process. This is not the level of service we aim to provide, and we regret that your experience did not meet your expectations.
Please be assured that our customer support team is always available to assist you, and we strongly encourage you to contact us directly through the official numbers listed on our website should you face any issues. Our team will work to resolve matters more quickly to avoid situations like this.
We truly value your feedback and will consider your experience as we continue working to improve our services and provide a smoother, more reliable experience for our customers.
Reply from Wego.com
Hello ( SAYED MAHROUS )
We're glad to hear that you found our customer service to be fast and efficient. We know that time is valuable, and we want to make it as easy as possible for our customers to get the help they need.
Professional Agent
The agent who assisted me today is seem professional and I like the way she confirmed me about my booking and my expected E-ticket with Iterinary which I received immediately on my email. Thank you Ms. Esraa 💕
15 September 2025
Unprompted review
Reply from Wego.com
Hi [ Bebong Ni Bebang ],
Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service. We strive to provide excellent service to all of our customers, and we're always working to improve our services
I want to show my appreciation to…
I want to show my appreciation to Abdallah for helping me to cancel my hotel booking. He has been friendly and professional. However, improvements are needed to the phone app because I cancelled the booking on 3 Sep and the app showed cancellation in progress and takes 10 days and there is no email confirmation. Lucky I remembered and manage to contact chat where Abdallah confirmed the cancellation via mobile app did not go through.
15 September 2025
Unprompted review
Reply from Wego.com
Hi [ Heng Wah ],
Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service. We strive to provide excellent service to all of our customers, and we're always working to improve our services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.