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Webroot Reviews 

1,434
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in protecting against viruses and malware, often noting its seamless operation and minimal impact on system performance. Many people appreciate the peace of mind it provides, with some having used it for many years without experiencing any significant security threats. Reviewers also highlight the excellent customer service, describing it as superior, helpful, and swift in resolving issues. However, some customers also noted issues with the website, finding it difficult to navigate or experiencing crashes. A few other people also felt that the PC optimizer program did not improve their computer's performance and that the VPN service was intrusive and caused connectivity problems. Some reviewers were not happy with the online support, mentioning difficulties in speaking to a live agent and receiving slow or conflicting information.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with its... See more

User experience

Users describe positive interactions with user experience, often highlighting its ease of use and seamless... See more

Service

Customers consistently note positive experiences with service, with many reporting satisfaction over several... See more

Website

Consumers find website experiences to be ambiguous, with some expressing satisfaction and ease of use, while... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, swift action,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Webroots ability to scan and protect without using up system memory is a good benefit. You don't ever experience the bog down like other antivirus software. It works along side the microsoft protecti... See more

Company replied

Rated 4 out of 5 stars

Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Googl... See more

Company replied

Rated 5 out of 5 stars

Webroot protects my laptop from viruses and malware. It also optimizes my laptop so it runs better. Part of Webroot also protects my identity and lets me know if there is anything that needs to be tak... See more

Company replied

Rated 5 out of 5 stars

I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer li... See more

Company replied


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

Webroot, an OpenText company, is a global leader in modern cybersecurity, pioneering cloud-based, AI-driven protection that keeps individuals and families safe from today’s most sophisticated digital threats. We were the first to harness the cloud and artificial intelligence to stop zero-day attacks in real time, and thanks to its cloud-native architecture, Webroot can detect and block threats even before they ever reach your computer. Our technology continues to evolve to secure your devices, identity, privacy, and data everywhere you go.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,434)

558 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had webroot for many years

I have had webroot for many years. I have had no problems with it. I recommend it if someone asks about threat on that topic.

28 June 2026
Webroot logo

Reply from Webroot

We're so happy to hear about your many years of positive experience with our product! We truly appreciate you recommending us for threat protection.

The Webroot Team

Rated 3 out of 5 stars

I used to pay approximately $95.00 for…

I used to pay approximately $95.00 for 3 years years I think. Last time I renewed it for $95.00 for 1 year

28 September 2025
Webroot logo

Reply from Webroot

Thank you for your feedback. We understand your concern about pricing and appreciate you sharing it.

Subscription pricing can vary based on the term selected, promotional offers available at the time of purchase, and the number of devices covered. If you'd like us to review your subscription details, our support team would be happy to help.

The Webroot Team

Rated 5 out of 5 stars

Always working

Always working, quietly sits in the background, heavy on performance and light on resources.

29 June 2026
Webroot logo

Reply from Webroot

We're so happy to hear our product is performing well for you, quietly and efficiently. We appreciate your positive feedback!

The Webroot Team

Rated 3 out of 5 stars

Need improvement

The service gets disconnected from the device very often and made me log in back every time. This has improved a bit in the new version.

There was a new version of the VPN and at a better price and I was not proactively informed but the renewal process was taking me to the older more expensive version.

15 May 2026
Rated 2 out of 5 stars

Too many ads coming through on every…

Too many ads coming through on every site, causing download delays.....

27 January 2026
Webroot logo

Reply from Webroot

Thank you for your feedback. We're sorry to hear about the delays you're experiencing. In many cases, excessive advertising on websites is not related to a virus and can be caused by the websites themselves, browser settings, or browser extensions. Webroot is designed to protect against malicious threats, but not all online advertisements are harmful.

If you'd like help reviewing your setup, our support team would be happy to assist.

The Webroot Team

Rated 5 out of 5 stars

You have protected me for years with no…

You have protected me for years with no problems. You have found the problems and fixed them for me. So thank you.

28 June 2026
Webroot logo

Reply from Webroot

Thank you for your kind words! We truly appreciate your trust over the years and are glad Webroot has been there to keep you protected and resolve issues when they arise.

Rated 5 out of 5 stars

Seamless renewal process

Seamless renewal process, easily implemented. Webroot has a great reputation for anti-virus protection.

12 June 2026
Webroot logo

Reply from Webroot

Thank you for the great feedback! We’re glad the renewal process was smooth and that Webroot continues to deliver the protection you expect. We appreciate your trust in us.

Rated 4 out of 5 stars

Problem free service.

I have never had a problem with Webroot and their service...

28 June 2026
Webroot logo

Reply from Webroot

We're happy to hear you've had such a consistently positive experience with our service. Thank you for your kind words!

The Webroot Team

Rated 5 out of 5 stars

Better than the famous brand name…

Better than the famous brand name companies and lower prices and better protection

28 June 2026
Webroot logo

Reply from Webroot

We're so happy to hear that our products exceed your expectations in quality and value. We appreciate your kind words!

The Webroot Team

Rated 1 out of 5 stars

I did not authorize to automatically…

I did not authorize to automatically renew my account due to the fact that i have moved and am being cared for. Please refund my account money to

Gloria Ratto
12610 Thornberg Way
Rancho Cordova, CA 95742

Thank you

1 May 2026
Rated 5 out of 5 stars

Product Performance

I had a phone conversation with a Webroot Rep. several years ago. He patiently listens to my rant about the stressful changes that the rapid changes in technology put on senior who are not computer literate. I can't recall the exact subscription, but all my Webroot subscriptions performed just as the Rep. ensured they would. Great Product backed by superior Service. Thanks!

28 June 2025
Webroot logo

Reply from Webroot

Thank you for sharing this wonderful experience! We’re glad our support team was able to provide patience and reassurance, and that our products have continued to perform as expected. We truly appreciate your kind words about both our service and protection.

Rated 4 out of 5 stars

Webroot is awesome

Ive used Webroot for the past several years and found it to be a wonderful security program. I am currently having issues with a McFadden virus that just can't seem to get rid of...until I asked Google today. Overall it's a great security program.

28 June 2026
Webroot logo

Reply from Webroot

Thank you for your feedback! We’re glad you’ve had a positive experience with Webroot over the years. We’re sorry to hear about the issue you’re encountering—that can be frustrating. While Webroot works in the background to help detect and remove threats, our support team can also assist with persistent issues to ensure everything is fully resolved. We appreciate you sharing your experience.

Rated 5 out of 5 stars

very fast and dependable use it from…best

very fast and dependable use it from last 10Years

28 June 2026
Webroot logo

Reply from Webroot

We're so happy to hear we've provided you with fast and dependable service for a decade! We truly appreciate your loyalty.

The Webroot Team

Rated 4 out of 5 stars

This company is getting too expensive.

This company is getting too expensive.

28 June 2026
Webroot logo

Reply from Webroot

Thank you for your feedback. We understand that pricing is an important consideration, and we appreciate you sharing your perspective. Webroot is designed to provide continuous, lightweight protection in the background, but your input helps us better understand how we can improve the overall value we deliver.

Rated 5 out of 5 stars

I feel protected with Webroot

I feel protected with Webroot. It works in the background and does not disturb me.

28 June 2026
Webroot logo

Reply from Webroot

We are so glad to hear that our product provides you with protection without being disruptive. We appreciate your positive feedback!

The Webroot Team

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