WebEyeCare Reviews 

1,048
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Customers consistently state that the prices are remarkably lower and far more affordable than purchasing directly through a traditional doctor's office. Consumers also truly appreciate the exceptionally fast delivery times and the smooth, easy-to-use ordering platform for uploading prescriptions. Some reviewers were not happy with order execution, mentioning frustrating issues such as missing items, delayed shipments, or completely incorrect products received. A few people also noted difficulties with customer support when trying to resolve shipping delays, damaged packaging, or unexpected processing problems.

What people talk about most

Order

Customers had ambiguous experiences with order processes, reflecting both satisfaction and frustration. Many... See more

Price

Reviewers highlight positive aspects of price, noting that products are significantly cheaper compared to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Website

Users describe ambiguous interactions with website features. Reviewers frequently report that the website is... See more

Product

Consumers have ambiguous experiences with the product. While many reviewers praised the awesome product that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great c... See more

Company replied

Rated 5 out of 5 stars

Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... See more

Company replied

Rated 5 out of 5 stars

Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,048)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got a awesome deal!

I got a great deal on this 1 box of my lenses. It arrived on time, nicely packed. And the lenses are great

23 May 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Rated 1 out of 5 stars

You will never purchase the lenses for the advertised price here!

When you google webeyecare, it says $49.95 per 24pack of lenses. When you click on it and go to their website and try to place an order for 2 boxes (1 for each eye), the total comes to $251.90 - what a rip off!!! If you try to place a separate orders for 1 box at the time, they flag you and cancel all of your orders! You will never purchase the lenses for the advertised price here. Don't waste your time here go elsewhere!

15 May 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Hello. Unfortunately placing multiple single box orders at a limited time sale price is a violation of our terms of service.

WebEyeCare reserves the right to cancel any order with promotional pricing that was obtained through a third party without the correct total being calculated at checkout due to incorrect order placement.

If you require additional assistance, please reach out to our customer service team at info@webeyecare.com or (888) 536-7480.

Rated 5 out of 5 stars

Simple and fast

Website navigation and applying discounts is easy. Comparing their prices with other online options I've discovered they are generally less expensive. The points program is also generous and makes a difference in the final price.

17 April 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Rated 1 out of 5 stars

NO 100% GUARANTEE, MORE LIKE 100% TOOK MY MONEY AND GAVE ME JUNK

Extremely Poor Customer Service. They sent me contacts that make my head swim and my Doctor's office continues to confirm and I have confirmed with another MORE Reputable Contact Lens Manufacturer/Provider that Astigmatism Contacts do infact come in a base curve of 8.6. While Webeyecare continues to attempt to debate with me that it only comes in 8.4. So Unprofessional. Andy and Mark especially were very unprofessional. They just kept blaming the doctor's office. They continue to state Total 30 only comes in base curve of 8.4. My Doctor's office says that astigmatism lenses are infact available in 8.6. The bottom line, I did not get what I paid for regardless of whose fault it was and I was hoping they would say, we are Sorry and let's get this corrected for you so you can use your contacts. Perhaps you received a bad batch, send yours back to us and we will get another one out to you asap, etc. That would have been the nice, professional thing to say and do. NO 100% Guarantee as per their website. THAT STATEMENT IS FALSE.

10 April 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Hi Chrystal,

Please see the reply we sent you on the other review platforms below:

We can assure you that we have record of the communication with your eye care provider on our recorded line.

Please note, the astigmatism lenses mentioned were not the ones brought to our customer service member's attention and therefore the information we provided regarding the other lens ordered only having a BC of 8.4 was correct.

We'd be happy to forward the email to you again with the instructions to return your lenses so as to resolve this as quickly as possible.


Original:
Hi Chrystal,

We do apologize for any inconvenience, however, the contact lens in question is only made in the BC 8.4 as per the manufacturer's website.

We did also confirm with Sabrina at your doctor's office that the original prescription showing an 8.6 base curve was a clerical error. They informed us an updated Rx was available for you reflecting that.

If you'd like to return the product, you may do so with the return form that was emailed to you today.

Rated 5 out of 5 stars

Blended

On time, low price, accurate

26 March 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Rated 5 out of 5 stars

Quick shipping!

Very easy to order and contacts arrived quickly once shipped.

6 March 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Rated 1 out of 5 stars

This is the worst website for your…

This is the worst website for your contact…. I called them 10 days after my order and still not out for shipment. I kept complaining and they said it will be out today. They didn’t provide any other detail. I am still waiting for my order

7 March 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Hello. We do apologize that your made-to-order, custom lenses have a manufacturer backorder on them. Unfortunately, there's not much we can do to speed up the making of your lenses. As more information is made available, it will be sent to the email address on file.

Rated 5 out of 5 stars

It was easy to upload prescription

It was easy to upload prescription. The website is easy to navigate. Have ordered from before and was very lleased.

1 March 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Rated 3 out of 5 stars

No package and no money

Mark from customer service reached out me through email apologized and sent replacement with tracking number. Also my contacts shipped really fast. They’re slow to take an action, but I received my order after long time. I wish their lost and replacement process was faster.

More I think about it, I get more angrier. I ordered my contacts first time from them on 2/15/2024. I have received order confirmation and another email that was just advertisement. I haven’t get any updates on my order and patiently waited till 2/25/2024. Not even single email that about my order status, no shipping information, no tracking and nothing until I reach them out. I reached out them to check the shipping status on 2/25/2024 Daniel sent me a tracking number that clearly is USPS. USPS web shows currently awaiting package, so I try to make it faster reached out them on phone since my contacts running out. The rep was nice and friendly told me he would contact the manufacturer and update me. I received a call from him about an hour and he said it was delivered on 2/21/2024. Which is 5 days ago. They basically blamed me that I didn’t check my porch daily or every hour. Who knows where they deliver without even 1 email about order update.
They sent me picture of my front door that has small package. Since it’s delivered he can’t do nothing and will not refund either. I didn’t receive nothing, but since it has been thrown at my door without my knowledge, it’s my responsibility.
I went to check all of my neighbors, they don’t know anything about the box that’s been sitting on my porch.
My porch is all way on the side, so it’s not even clear to my neighbors. I live in 2nd floor condo that has door in 1st floor. We use our garage door for come and go, because my Autistic 2year old could hurt herself by bolting/running one step stair on our front door. There were no other deliveries, so God knows how long my order was there till some porch pirate took it. My daughter’s therapist came on Friday 2/23/2024 it wasn’t there. So I probably lost between 2/21/2024-2/23/2024.
I usually get my contacts from Walgreens or EZcontacts never had this kind of issue. It’s my first time lost prescription contacts that only person with same prescription able to use. It was just $6 $7 cheaper than EZcontacts. Try save less than $10 and now I am down over $130. I don’t have contacts and neither money. Next time I’ll purchase from EZcontacts, at least they deliver in my postal box. I am really really upset for this situation and extremely unsatisfied with their service. It might be few $ cheaper, but they’re irresponsible.

22 February 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Hello. We're sorry to hear you've had a less-than-ideal experience with us and have forwarded your review and concerns to our customer service management team. Please be on the lookout for a call or email from them regarding your order. Thank you!

Rated 3 out of 5 stars

Ridiculous shipping times

The shipping on these contacts took almost 3 weeks. Although I picked the cheapest longest option, I’ve never had contacts take this long. The prescription was confirmed right away also.

20 February 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Hello. We do apologize for any inconvenience regarding the delay with your order due to the manufacturer's supply chain. We have added $10 in points to your rewards account as an apology from us to you.

Rated 5 out of 5 stars

Quick turn around

Quick turn around, easy exam and order process, good prices!

20 February 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Thank you so much for your feedback!

Rated 5 out of 5 stars

I am super impressed with webeyecare

I am super impressed with webeyecare, i have been using a different company for a long time and when i reordered it was taking very long and i was told 2-3 weeks more to get them so i decided to place an order with webeyecare and see if i would get it quicker as i was running very low. It arrived a day later AGAIN a day later it is the fastest services i have seen. thank you and as long as prices don't change after promo price you have won my business.

9 February 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Rated 5 out of 5 stars

It was easy to reorder

It was easy to reorder. Plus, I appreciate special offers to save money.

3 February 2024
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience!

Rated 1 out of 5 stars

Webeyecare charges $50 processing g fee…

Webeyecare charges $50 processing g fee which is astronomical compared with other contact companies. Plus they charge a 25%plus restocking g fee whereas most every other contact lens company will give a full refund. Thet only care about making a fast buck, customers come second.

26 December 2023
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We do apologize for your less-than-ideal experience so far. Thanks for your feedback.

Rated 3 out of 5 stars

Long wait but great price

I ordered Comfilcon A on November 26, arriving on December 16 by USPS ground shipping. They took 16 days to ship the contact lenses. I was horrified because they did not update the status until they shipped, but it has arrived finally. If you don't need to hurry and can wait over two weeks, it will be a great deal. To me, no problem with a long wait and loved the price.

16 December 2023
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Thank you so much for your feedback! Could you provide your order number to us for additional insight into your order?

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