Disappointingly slow dispatch through Morrisons clinic. When you transfer from one provider to another, you want things to be done quickly. Ordered Monday, still no delivery Thursday. All other MJ pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I lost all the weight I needed and am now eating healthier, I have lost almost 4st and feel so much better now. While I was on the injections I had no noticeable side effects. I would recommend the mo... See more
Excellent service from the first order (just done my third). I had ordered mounjaro from another pharmacy who supplied me with just 4 needles and no sterile wipes. After receiving my first order with... See more
Such a great company. When I'd collect prescriptions from my local pharmacy I'd end up waiting between 30 mins to an hour each time. With phlo it comes straight to my door without any wait. They are d... See more
Company details
About Phlo
Written by the company
Welcome to Phlo, where innovation and expertise converge to revolutionise your healthcare experience.
Phlo Digital Pharmacy streamlines medication management with a user-friendly app, offering same-day delivery in London and Birmingham, and next-day delivery across England.
Phlo Clinic provides expert clinical-led care, offering on-demand prescription treatment options that ensure timely, safe and effective healthcare solutions tailored to your needs.
Phlo Connect transforms healthcare infrastructure with seamless integration for clinicians and patients, digitising prescriptions and offering hassle-free delivery.
From medication to comprehensive healthcare solutions, Phlo is dedicated to excellence. Join us in shaping the future of healthcare, where accessibility, innovation and patient-centric care come first.
Phlo
Written by the company
- Where innovation and expertise converge to revolutionise your healthcare experience.
- Phlo delivers NHS and private prescriptions to your door, hassle-free, at the click of a button.
Looking for a new kind of pharmacy?
Phlo - Digital Pharmacy has been built for you.
Your pharmacy, on your phone, delivering to your door.
Contact info
Unit 12-14, Containerville, 35 Corbridge Crescent , E2 9EZ, London, United Kingdom
- +44 (0) 20 8191 9444
- hello@wearephlo.com
- www.wearephlo.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
---
Review for [Phlo] Medication Delivery Service
When it comes to medication delivery, reliability and timeliness are the most important factors to me. I depend on [Phlo] to ensure that my medications arrive on time and in the correct quantity, as any delays could significantly impact my health.
I also value clear communication. It’s essential to have updates about the status of my delivery, and I appreciate when a company provides notifications or tracking options.
Another key aspect is proper packaging. Medications should be handled carefully to ensure they arrive in perfect condition, especially those requiring temperature control.
Finally, excellent customer service is crucial. I need to feel confident that any concerns or issues will be addressed promptly and professionally.
Overall, the service I choose must be reliable, transparent, and customer-focused to meet my needs.
---
16 November 2024
Excellent service
Always receive emails a week before my medication runs out so I never run out and very helpful customer service
16 November 2024
Helpful, friendly and efficient
I have been using Phlo for over a year now and I have always found them helpful, efficient and friendly. I would highly recommend using Phlo to anyone
16 November 2024
The whole process was straight forward…
The whole process was straight forward and Informed well.
14 November 2024
I didn't have to worry abother I…
I didn't have to worry about whether I was going to get my tablets
because I knew I would get them on time
15 November 2024
Can you please send the prescription in…
Can you please send the prescription in envelopes so that they can be posted through the letterbox
14 November 2024
prompt delivery
prompt delivery in most cases but i do have outstanding problem (dpd)
14 November 2024
Great service all round
Great service all round. I have had many issues with physical pharmacies not getting the repeat meds I need, often taking a week or more and not keeping me updated, phlo have been super reliable and have kept me updated. They were also very helpful on the phone releasing a 1 off prescription I needed immediately. Highly recommend
13 November 2024
Very good service from start to finish…
Very good service from start to finish comes when they say it going get delivered
14 November 2024
Slow processing and undeteeminable.delivery dates
Very slow processing and turn around times. Its hard to determine when the delivery will arrive. As its delivered as a chilled product it's not ideal. Ok if you don't work and can sit in the house all day.
14 November 2024
Unprompted review
Reply from Phlo
Hi Pete, thank you for sharing your feedback with us and we’re sorry you felt we didn’t meet your expectations.
We are currently experiencing an increase in volume due to popular demand and are already in the process of rectifying this with the aim of improving the overall turnaround time and service experience. Our processing time is part of our clinical safeguarding practices.
We do understand your frustration regarding the inability to schedule a specific delivery time and apologise for any inconvenience caused. We are constantly reviewing our overall service and working on providing a better experience for our patients.
Quick efficient service
13 November 2024
Excellent service
Excellent service, always got stock quick free delivery thoroughly recommend
13 November 2024
Thank you once again for your excellent…
Thank you once again for your excellent service in looking after all my medication ,
so prompt and efficient
Kind regards,
13 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.