WearAll Reviews 

824
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Only empty bag arrived and no constructive help from wearAll, and NO refund Received message saying package returned to sender As damaged and unable to deliver No apology, wouldn’t give them time... See more

Rated 4 out of 5 stars

Sizing abit off. But completely easy process, expected shipping times, quality and price match up, however sizing is definitely slightly off. I bought two jersey bodycon dresses (you obviously expect... See more

Rated 1 out of 5 stars

I wouldn’t give them one star if I could. Ordered trousers from them via amazon. They were too short so returned using Royal Mail collection service. Royal mail tried to deliver to the firm’s return a... See more

Rated 1 out of 5 stars

I ordered 2 dresses 1 beige, 1 lime. The dresses arrived okay but they sent a white and a lime dress. White wasn't even an option on the website and unfortunately I already have a the same dress in w... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

WearAll is the one of the UK’s leading online fashion forward retailers, offering the latest fashion trends at affordable online only prices. Here at WearAll, we aim to provide a huge selection of catwalk and celebrity inspired pieces – with hundreds on new arrivals daily. With the vision of providing the latest trends together with excellent value, quality assurance and superb customer service WearAll was established in 2012. Since its inception, WearAll has quickly developed its online presence and customer base shipping to over 85 countries worldwide including USA, Australia, France and Germany.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

824 reviews

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Hasn’t replied to negative reviews

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2.5

All reviews

(824)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is actual zee fashion based in Cheetham hill, Manchester.

Ok, I deleted my first review which was for my first order as was late but I was happy with the goods so gave the benefit of the doubt.
However placing a bigger order for the same Pink Hoodie only to get a different material one which had labels on so obviously a different brand/made. Every one of them have which looks ink stains on. Never seen anything like it. The blue ones are a different colour to the pictures on website and has pockets. I have emailed you, no reply, I have been calling, no answer, I have sent a text, No reply so trying on here for a reply. I would either like a full refund or a swap to the actual hoodies I ordered and without marks on them. If not sorted I will take further with clearpay who you use. I am able to drive to the address I have found to swap if needed. I needed these this week so totally put me out of pocket and for work.

Reply to your reply. I do not have wattsapp. I have emailed you and called, Can you please contact me on one of them to arrange a swap. I can drive down as I am desperate for these hoodies for work on Friday?

Update: managed to get onto wattsapp, after not being able to contact a business through email phone or normal massage is beyond me. Will keep updating until I get a reply. If I don’t I will be taking matters further which you do not want.

Any update on my refund? Items been sent back & recorded with Royal Mail as received on the 2nd. Still no reply from yourself.

Last update and happy with out come. It’s been stress but they paid for postage back and refunded the whole lot back. Thanks you. Can’t say I will use again but was professional in siting it out although more ways to contact is needed as not everyone had ppl wattsapp.

23 August 2024
Unprompted review
WearAll logo

Reply from WearAll


Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced with your recent order. We are committed to providing quality products and excellent service, and we regret that this has not been your experience.

If you are not satisfied with the product or if the item arrived in damaged condition, we want to make this right for you. You are welcome to return the items, and we will offer you a full refund or a replacement with the correct hoodies as per your preference. Additionally, please note that the return process is completely free of charge.

To expedite this process, please contact us on WhatsApp at [+44 7459 113095 so we can arrange the return and ensure that you receive either your refund or replacement as soon as possible.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding. We value your business and hope to have the opportunity to serve you better in the future.

Best regards,



Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. My package never arrived so i worry a review, Wearall replied to this by saying complete lies, they said royal mail tried to deliver my parcel and left a delivery card. Where is this card then? They will not help me with my order and i believe this website is a scam. No, This website IS a scam. Do not order from here unless you want to be scammed out of your money.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company they take…

Absolutely awful company they take payment for goods then only send half your order & when contacted lie about where the rest of the order is saying items are out of stock & that they will be available in 2 days time. They also take no responsibility for sending out the wrong item either even after you send screenshot of original order you placed with them they still insist it's your error AVOID LIKE THE PLAGUE

14 August 2024
Unprompted review
WearAll logo

Reply from WearAll

Thank you for your feedback. We apologize for any inconvenience caused by the delay in receiving your complete order. We strive to fulfill our delivery promises, and I'm sorry to hear that your experience fell short of expectations.

Your order was placed with a 3 to 5 working day delivery guarantee on Amazon. I'm pleased to confirm that two of your items were delivered within 3 working days, and the remaining two were scheduled to arrive within the following 2 days, which is still within the promised time frame.

We understand that receiving your items in separate shipments may have caused confusion and frustration. We apologize for any misunderstanding and for any inconvenience this situation has caused.

Thank you for bringing this to our attention, and we appreciate your patience.

Best regards,

Rated 1 out of 5 stars

I paid on Wednesday for next day…

I paid on Wednesday for next day delivery, and I'm going to receive the parcel on Monday. So, don't waste your money for faster delivery

11 July 2024
Unprompted review
WearAll logo

Reply from WearAll

I apologize for any confusion or inconvenience caused. Our UK Next Day Delivery option guarantees that orders placed before 8 AM Monday to Friday will be dispatched the same day and delivered the next working day. However, orders placed after 8 AM are dispatched the following working day.

I see that your order was placed at 6:49 PM, which means it was dispatched the next working day, and hence, will be delivered the following day in the afternoon.

https://www.wearall.com/pages/delivery

Please let us know if there is anything else we can assist you with.

Best regards,

Rated 5 out of 5 stars

100% RECOMMEND

This company is so good. I ordered a hoodie and it came less than two days later , The quality of the clothes is amazing.
GREAT SERVICE

10 July 2024
Unprompted review
Rated 3 out of 5 stars

Hit and Miss... mixed experience

I've ordered twice from Wearall. The first time the items I received were perfect although two the trousers were a different color from what i ordered... but I ended really liking them. And the tops were fantastic... love them. However, I ordered a few items last week and only received 2 out of 5 items in the packaging although the signed for package showed all five items on there website. Unfortunately the two items I did receive were not as described and I'm very unhappy with them. They have an easy return process on their website so that is good, and there are free returns through royal mail. However I am not sure what will happen with the three items I haven't received. I haven't received a reply to my online queries. So a bit of a hit and miss with Wearall. I think I would buy again with them but perhaps only one item at a time.

25 June 2024
WearAll logo

Reply from WearAll

Thank you for sharing your experience with us. We apologize for the inconvenience you have faced with your recent order.

We have sent you an email regarding your query; please check your junk folder if you haven't seen it in your inbox. Additionally, a return label has been issued for the items you wish to return. As soon as we receive the returned items, we will process a full refund for you.

We appreciate your patience and understanding. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Rated 5 out of 5 stars

The item I ordered came promptly

The item I ordered came promptly. It was a little too small for me, which was a pity. they promptly sent me a return label. I have not sent it back yet, as I am not very tech savvy and am waiting for a younger member of the family to do it for me. But I was impressed with the promptness and efficiency of the Company.

24 June 2024

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