Watson Web Reviews 

Company went into liquidation in September 2025.

I was attempting to buy more of a particular item or something very similar. The website is full of items which are sold out, with no indication of whether there will be further stock available.
Really disappointing, a I had a very positive experience with them before.

0 customer service they claim they dispatched, gave me a fake tracing now im out of pocket

All fine, suprised to see the negative reviews on here as I just ordered from The Range and it arrived. Product is exactly what I expected for a display cabinet. fairly easy to put together and does the job!

Ordered a display cabinet last week, arrived today; very good quality product for the price and my collection looks great in the display.

Just ordered their log storage too, very excited for this to arrive. Will look great next to my log burner!

Can't comment on the product yet as it hasn't arrived. With so many negative reviews about their chosen courier, why do they persist in using UK mail/DHL? Probably the worst courier in the UK. Read the room guys, your customers aren't happy so for heavens sake do something about it. If my order doesn't arrive in the next 2 days I'll be demanding a refund from Amazon.

Ordered a display. Checked on my account a few days later to discover that it shows that I have yet to buy anything even though my credit card says that they have accepted my payment.
I have tried messaging the company via their website and via their eBay account, emailing them and phoning them but no response.
Update (25th April) - after several more attempts to contact the company by phone and email I eventually got a reply on 23rd and a refund today.
I know others have accused the company of being a scam. I am not sure about that. To me they are just badly organised. Either way, I won't be ordering from them again.

This company has now been reported to Trading Standards in Hartlepool (who are aware of this company) and Consumer Scotland. I have notified Amazon and asked for a full refund.

Goods ordered and paid for through Amazon account. No replies to 3 emails, phoned and it went to voice message telling you to use the email!

Very poor service with no communication from them.
I originally purchased a couple of Dvd storage cabinets via the range I chose a date for delivery that date came & they didn't arrive so I contacted the range they said that they would look into this they came back to me & said that my order had been lost in transit so they gave me a full refund.
The next day I received another email saying that my order had been returned to Watsons 🤔
So I went to their website directly i tried ordering the cabinets it would only let me select x1 so I preceeded to pay for it the website wouldn't let me i tried paying via credit card, then via PayPal, it wouldn't let me i even tried registering with them as a new customer it wouldn't let me it only had an option to login I have emailed them but hadn't had any reply so all in all a terrible experience & not happy at all with this experience 😡

Ordered a product which is sub standard - they are now not responding to contact re collection and refund. Their telephone number does not take calls! I’ve raised this as a dispute with my bank

This is a company I would not touch again with a barge pole. We bought a cabinet which was badly damaged. One month later we are still trying to return it. They are amateurs.

Poor Service
I have tried to return an item purchased via B&Q. Initially I struggled to get through by phone. Once I did get through a collection was organised, but never happened. I have tried to follow this up. Again, no response on the telephone, and a struggle to send a message through via "contact seller" with some assistance with B&Q chat I was able to get a message to them. I have been told I am out of time to return the item. Awful experience, disappointing.

I purchased a GUISE - Heavy Duty 50kg Garment Hanging Rail / Open Wardrobe in Silver. The price for this item was competitive. This item arrived when Watson said it would, in good condition; it was easy to assemble and I am delighted with the product.

Had a good experience. Contacted direct as product was out of stock on Amazon. Prompt answers.
Was easier to deal with them direct than order with Amazon, product arrived more quickly than if I went through Amazon.
Yes, it's self-assembly cd storage - MDF, but no issues and easy to assemble.

Customer service is terrible you can't phone them and they take an age to reply to any emails
Ordered 3 items
2 arrived and no explanation on the 3rd had to ring and email for nearly 2 days to find missing package and ended up in a warehouse with no address on the item
The units I bought are very small and flimsy
No very happy

The mirror I ordered arrived with some shipping damage to one corner. Watsons responded very rapidly to my inquiry and have promised a replacement will be shipped next working day. Accidents happen, in this case I can't fault their response.

Ordered the product (record storage cube) through Mano Mano. Arrived on time, great quality and the missing part was sent immediately and I received 2 days later. Great customer service and product!

Ordered a media storage unit which arrived promptly. Putting it together was a touch tricky and long-winded but the instructions were fairly clear. What wasn't good is that the unit, when complete, has several large screw heads plainly visible on the external carcass, and no screw covers were provided. This is really detrimental to the look of the unit and is a clear design fault. Checking back to the Watsons webpage, I now see that the photograph of the unit has been doctored or taken in such a way as to hide the screws, which looks very much like misrepresentation. I emailed Watsons and received a curt and unhelpful response to the effect that, no, they don't provide screw covers so I should try and source them myself from a DIY shop. So much for customer service. Will never use them again. In retrospect, I should have checked other reviews on Trustpilot before making my purchase !

First the good news: I ordered a DVD/CD storage unit in "Oak" and it arrived delivery free the next day. Now for the bad news. The design and assembly of this needs to be massively improved. The 21 "cubes" are assembled using wooden dowelling rods but the problem is that this 21 cube structure is completely unstable as no side or top or bottom is attached. It took my wife and me a total of 9 man hours to put this together over two days with immense frustration. The instructions are good but could be improved. I can assemble a Billy tall bookcase in 10 minutes flat! The other complaint I have is that whilst this is designed to house both DVDs and CDs it is effectively designed as a DVD storage unit - the cubes are too large for CDs. I would not recommend buying anything from Watsons on the Web again. If only Ikea would deliver!

You get what you pay for, cheap furniture. Would like to see someone build this in 25 mins (Manhattan dvd/cd bookcase). It's basically chipboard with a veneer. Having said all that it does look nice, just don't Keep moving it, it might just fall apart